Remove Customer Service Remove Government Remove Sales
article thumbnail

Hiring Remote Workers in Other States: 3 Things You Need to Know

Insperity

For example, hiring home-based customer service reps in other states and time zones could help you provide longer support hours to your clients. Adding remote sales staff in new states could help significantly increase your revenue. Beyond pay, there are many other regulations governing employment in each state.

Payroll 189
article thumbnail

How CEOs can lead in the age of AI agents

Work Life

Ethics, transparency, and governance cannot be treated as afterthoughts, but rather embedded from the beginning. Sales, customer service, and operations In sales, AI agents can now qualify leads in real time, orchestrate outreach based on behavioral signals, and surface personalized insights for sales reps at the exact right moment.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Bring company core values to life – from poster to practice

Insperity

When it comes to posters about safety procedures, complaint-reporting processes or government notices, there may be possible legal ramifications for not putting the poster’s language into practice. The values you select should be consistent across your entire company, whether it’s the finance department, sales, customer service or operations.

Legal 321
article thumbnail

Business owner beware: FLSA compliance and personal liability

Insperity

In fact, when considering lawsuits about back wages, the federal government has the authority to deem a business owner an “employer” if certain criteria are present under the Fair Labor Standards Act (FLSA). Outside sales can also be an exempt position. Each has very specific, defined criteria to meet the exemption.

Legal 203
article thumbnail

The Best Client Retention Strategies to Use Now

Success

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. Sales teams may overpromise to get the sale.

article thumbnail

Managing a 4-Day Workweek Pilot in 2025: What HR Needs to Track and Measure

Attendance Bot

Client Satisfaction: Are SLAs and quality of service unaffected? sales, support tickets, project velocity) steady or improving? These outcomes have led to discussions about broader adoption and potential government support. Engagement & Wellbeing: Are employees feeling more energized and less burned out?

article thumbnail

Why the over 50s are leaving the workforce in huge numbers

Workplace Insight

The UK economy has a problem with its over 50s: following the COVID pandemic, they have been leaving the labour force en masse , causing headaches for businesses and the government. Meanwhile, the occupations with the largest percentage rises are process plant and machine operatives (+50%) and sales and customer service occupations (+40%).