Office Skills

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Beyond “Please Hold”: Mastering Effective Hold Techniques and Customer Communication

Office Skills

For office professionals and customer-facing teams, placing a caller on hold is often necessary, but how it’s done can make or break the customer experience. While “please hold” is a […] The post Beyond “Please Hold”: Mastering Effective Hold Techniques and Customer Communication appeared first on Office Skills Training.

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How Benefits Keep your Employees from Leaving

Office Skills

Why Benefits Are The Key To Retaining Top Talent As employee turnover is more than a temporary inconvenience, let’s look at how benefits keep your employees from leaving. It disrupts […] The post How Benefits Keep your Employees from Leaving appeared first on Office Skills Training.

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Soft Skills Training – Your Key to Success in 2025

Office Skills

The Soft Skills Training course offered on officeskills.org will teach you the essential soft skills required of an administrative professional in business that will enhance your personal interactions and lead […] The post Soft Skills Training – Your Key to Success in 2025 appeared first on Office Skills Training.

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De-Escalation Techniques

Office Skills

Managing Angry Or Upset Customers Over The Phone For many office professionals, handling phone calls is part of the daily routine. But when those calls involve angry or upset customers, […] The post De-Escalation Techniques appeared first on Office Skills Training.

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How to Find your Niche as a Virtual Assistant

Office Skills

How to find your niche as a virtual assistant requires taking an inventory of your skills if you want to effectively begin working online as a virtual assistant. Finding your […] The post How to Find your Niche as a Virtual Assistant appeared first on Office Skills Training.

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Why Emails Go Unread In The Workplace

Office Skills

Despite the convenience and speed of email, many office workers find that a surprising number of their messages go unopened or ignored. This issue is more than a matter of […] The post Why Emails Go Unread In The Workplace appeared first on Office Skills Training.

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How to Search for Remote Jobs

Office Skills

Effective Strategies For Continuing Your Job Search Remotely Remote work has changed the way people approach their careers, and job hunting is no exception. Whether youre between jobs or looking […] The post How to Search for Remote Jobs appeared first on Office Skills Training.

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