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Beyond “Please Hold”: Mastering Effective Hold Techniques and Customer Communication

Office Skills

While “please hold” is a […] The post Beyond “Please Hold”: Mastering Effective Hold Techniques and Customer Communication appeared first on Office Skills Training. For office professionals and customer-facing teams, placing a caller on hold is often necessary, but how it’s done can make or break the customer experience.

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The Role of Executive Communication in Driving Effective Employee Recognition

Vantage Circle

The answer lies in how we communicate recognition. It’s not enough to acknowledge good work; we must communicate why that work matters. It’s woven into the very fabric of leadership communication, making it clear that employee contributions, whether big or small, are integral to the company’s broader goals.

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Understanding the social biome and how everyday communication adds up

Work Life

Andy Merolla is a professor in the Department of Communication at the University of California, Santa Barbara. Jeffrey Hall is a professor in the Department of Communication Studies and the director of the Relationships and Technology Lab at the University of Kanas. We all inhabit unique communication ecosystems that define us.

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6 tips for effective communication in the workplace

Halo Psych

11 minute read Being able to communicate effectively is an essential if you want to be successful, not just in work but in life. In a work context, if you’re in a management or leadership position, the stakes are even higher if you don’t communicate well. Top tip: Communicating in writing? Set yourself a word limit.

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HR as the key to unlocking business success

Insperity

Make sure you are communicating these concepts clearly to employees, as this impacts how they conduct themselves at work and carry out their job responsibilities. Communicate to stakeholders what you are doing to maintain compliance. Communicate any policy updates to all employees so everyone is on the same page.

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Redefining employee experience: What’s changed and why it matters

Insperity

They want open communication channels where their feedback is valued and – here’s the important bit – where they can see meaningful changes in response to their input. In today’s workplace, technology is a critical enabler of efficiency, communication and collaboration.

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Digital age workplace: Why soft skills matter more than ever

BMT Office Administration

Since digitization has moved rapidly for most companies, soft skills like effective communication , adaptability, and teamwork are necessary for successfully navigating the transformation. Another example is the ability to communicate effectively. The proof? A study by Grammarly estimates that businesses lose up to $1.2