McKensey

AUGUST 5, 2024

Retailers continue to experiment with generative AI and are seeing that the technology holds great promise for reigniting growth—if they move quickly to seize the opportunity.

Retail 141

Retail Technology 141

McKensey

JULY 17, 2024

Frontline retail workers in the United States are still planning to leave the industry in droves. New data reveals how retailers can improve the frontline experience and retain employees.

Retail 137

Retail Planning 137

McKensey

OCTOBER 10, 2024

As the global macroeconomic environment remains uncertain, retail banks should focus on the fundamentals of customer primacy and margin protection while embracing digital technologies and gen AI.

Retail 145

Retail Banking Technology 145

McKensey

DECEMBER 14, 2023

Retailers face costly packaging supply constraints, making it harder to contend with consumer and regulatory pressure to be more sustainable. Four actions can help.

Retail 142

Retail Supplies 142

McKensey

AUGUST 12, 2024

Some of retailers’ most pernicious operational problems can be solved with an end-to-end transformation. Here’s what they need to do.

Retail 134

Retail Problem-Solving 134

McKensey

DECEMBER 19, 2023

For retailers, battling shrink requires a data-informed, collaborative, store-by-store approach. The payoff: higher profits and better customer experience.

Retail 130

Retail 130

McKensey

NOVEMBER 9, 2023

The final stretch of an increasingly long holiday shopping season is critical for retailers, particularly as consumers focus on value and new shopping journeys.

Retail 133

Retail 133

McKensey

JUNE 4, 2024

To prepare for a world of lower fuel sales, forecourt retailers can harness advanced analytics and AI to increase revenues from electric vehicle charging and convenience.

Retail 135

Retail Sales 135

McKensey

SEPTEMBER 4, 2024

Retail investors are investing more of their capital in companies that have the highest market capitalizations. Intrinsic investors are taking a different approach.

Retail 131

Retail Finance 131

McKensey

OCTOBER 1, 2024

More sophisticated retailing could deliver substantial value to the airline industry—if technology, processes, and mindsets can be changed.

Retail 119

Retail Technology Logistics 119

McKensey

FEBRUARY 27, 2024

The physical shopping experience matters more than ever, says Value Retail founder Scott Malkin, whose company owns some of the world’s best-performing luxury shopping destinations.

Retail 111

Retail 111

McKensey

OCTOBER 22, 2024

Grocery retailers across the Middle East and North Africa have weathered postpandemic headwinds. Nine trends shaping the sector point the way to new growth.

Retail 124

Retail 124

McKensey

NOVEMBER 27, 2024

After an unpredictable several years, nongrocery retailers in Europe are seeking to uncover pockets of growth. To succeed, they will need to navigate differences across markets and retail categories.

Retail 99

Retail Planning 99

McKensey

NOVEMBER 3, 2023

Amid dramatic changes in the retail industry, the most successful companies will be those that undergo a full reset—by harnessing new technology, building ecosystems, engaging their workforce, and investing in private brands.

Retail 100

Retail Technology 100

McKensey

NOVEMBER 4, 2024

Retailers can follow this well-tested recipe to improve their private-brand offerings and gain market share. Products from private brands are appealing to consumers in new ways.

Retail 115

Retail 115

Spiceworks

SEPTEMBER 20, 2023

The post How Generative AI is Redefining Customer Engagement in Retail appeared first on Spiceworks. Revolutionize your shopping experience with Generative AI, delivering personalized recommendations for every customer.

Retail 123

Retail 123

McKensey

MAY 17, 2023

Persistent inflation and shifting consumer preferences will test grocery retailers across the region. Four imperatives—supported by investments in advanced analytics—could be critical to keeping pace.

Retail 110

Retail 110

McKensey

SEPTEMBER 5, 2024

McKinsey senior partner Colleen Baum explains how real estate owners benefit from helping experiential retailers flourish.

Real Estate 102

Real Estate Retail Sales 102

Work Life

OCTOBER 25, 2024

The law will apply to a broad swath of positions across industries including hospitality and retail, as long as a worker being seated doesn’t interfere with their ability to do the job. But if more states start to adopt these laws, it could help shift the culture of retail work in the U.S.—and However, in the U.S.,

Retail 98

Retail Legal 98

Spiceworks

MAY 3, 2023

The post 55% of Retail Chatbot Users Don’t Trust Chatbots To Resolve Their Issues appeared first on Spiceworks. Both users and business owners face various challenges related to traditional chatbots’ effectiveness.

Retail 100

Retail 100

Tanveer Naseer

DECEMBER 20, 2023

But an equally sizable number will still prefer the warmth and immediacy of physical stores, and will actively shop at brick-and-mortar retail stores if it means that human. Now that they can easily benefit from the convenience of online shopping, many customers will turn to e-commerce stores for their purchases. Click to continue reading

Retail 103

Retail Training Purchasing 103

McKensey

OCTOBER 30, 2024

After several challenging years, South Africa’s grocery market appears to be turning a corner. What are the implications for grocery players?

Retail 119

Retail 119

McKensey

DECEMBER 4, 2023

Asian grocers and FMCG companies are dealing with the impact of inflation and changing consumer preferences. Our analysis highlights five trends, but the devil is in the details for each market.

Retail 126

Retail Planning 126

McKensey

OCTOBER 31, 2024

Our October obituaries also include a staunch advocate for older adults, a surgical innovator, and an award-winning photographer who enabled many to see underserved communities through a new lens.

Retail 126

Retail 126

Insperity

SEPTEMBER 3, 2020

For example, a retailer might reskill its in-store salespeople to work as remote customer service agents to support a change in focus from brick-and-mortar to e-commerce sales. A subset of reskilling, called upskilling , can help prepare your people for major changes in their current roles.

Payroll 319

Payroll Training Retail Onboarding 319

Vantage Circle

OCTOBER 18, 2024

A McKinsey study discovered that the turnover rate in the retail industry is 70% higher than in other industries. This alarming figure raises questions about the working conditions in retail sectors. Are retail employees truly motivated and committed to their workplace? Has this always been the case in the retail industry?

Retail 79

Retail Customer Service Sales Flexibility 79

McKensey

JULY 25, 2024

Our July obituaries also include a CEO and media mogul, an early transgender-rights activist, a Pritzker Prize–winning architect, and an astronaut whose work inspired the establishment of Earth Day.

Retail 128

Retail 128

McKensey

JULY 31, 2024

Most emissions captured in the average retailer’s Scope 3 metric are generated via product value chains. These value chains can be decarbonized—but only with targeted multistakeholder actions.

Retail 104

Retail 104

Spiceworks

DECEMBER 18, 2023

Microsoft has sent out warnings about a threat actor named Storm-0539 attacking retail organizations ahead of the holiday week. The post Microsoft Sends Out Warning about Growing Threat of Gift Card Fraud appeared first on Spiceworks.

Retail 196

Retail Security 196

Spiceworks

APRIL 9, 2024

Home improvement retailer Home Depot confirmed with multiple publishers that it suffered a data break due to a third-party SaaS vendor inadvertently exposing a subset of employee data. IntelBroker, the threat actor behind the attack claims it has the information of 10,000 Home Depot employees.

Retail 180

Retail Security 180

McKensey

JANUARY 6, 2025

Beauty brands and retailers have already begun testing gen AI. To scale these experiments quickly, beauty players should focus on high-value use cases and customize gen AI tools to meet their needs.

Retail 140

Retail 140

McKensey

APRIL 9, 2024

Although economic uncertainty will likely persist in 2024, grocery retailers could fuel profitable growth by future-proofing the assortment, driving efficiency savings, and monetizing retail media.

Retail 109

Retail 109

McKensey

JANUARY 22, 2024

2024 looks uncertain: inflation has come down but long-term interest rates remain high; retail sales are relatively stable; manufacturing continues to contract; geopolitical concerns are on the rise.

Manufacturing 143

Manufacturing Retail Sales Finance 143

McKensey

DECEMBER 7, 2023

Fast fashion retailers have sped up their production processes, getting new styles to customers at a record pace—and creating significant environmental and social challenges.

Retail 134

Retail 134

Insperity

DECEMBER 5, 2019

The gift card for a major retailer wrapped imaginatively can be a big hit with coworkers. Giving cash as a gift is considered unacceptable – unless, of course, the company provides it in the form of an employee bonus. On the other hand, gift cards and gift certificates can be acceptable gift choices.

Purchasing 279

Purchasing Retail Reporting Communication 279

McKensey

FEBRUARY 5, 2024

Digitizing Greece’s retail and hospitality sectors could help drive macroeconomic growth by expanding digital commerce and the overall digital economy.

Retail 111

Retail Government 111

McKensey

SEPTEMBER 3, 2024

What does it take to create value in the intensely competitive retail industry—especially if you’re not a big retailer? A new analysis reveals what’s worked.

Retail 97

Retail 97