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Digital age workplace: Why soft skills matter more than ever

BMT Office Administration

While employers can turn to training programs to teach employees new hard skills (like how to use a generative AI tool), soft skills are more inherent to an employee’s personality, which means they can be difficult to learn (but not impossible). In professional work, skills are divided into two camps: hard and soft skills.

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How the Best Companies Are Using AI to Upskill Employees

Great Place to Work

One way that artificial intelligence — in particular generative AI — promises to transform the workplace is in employee training and development. The World Economic Forum reports that six in 10 workers will require training before 2027, but only half of workers have adequate access to training opportunities.

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Do You Really Have an Open Culture?

Work in Confidence

Train your managers – leaders need the skills to handle difficult conversations without becoming defensive or dismissive. We also provide training in Freedom to Speak Up, Speaking up and safeguarding processes. Act on what’s raised – and let people know what’s being done.

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Always putting out fires at work? Here’s how to interrupt the cycle

Work Life

If turnover is climbing, probe beyond exit interviews to the sales quotas or approval bottlenecks that prompt people to leave. A Practical Playbook for Going Upstream Upstream thinking may sound lofty, yet it can be a methodical approach. Think of the following four moves as checkpoints on a continuous loop. Examine root causes.

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A Relationship Imbalance, Not A Chemical Imbalance

Mad in America

A s a family therapist, well-trained in the 1980s, I came of age professionally with an understanding of how symptoms of mental distress occur, and ways to address it. Drug sales plummeted during this period, from 1973 until about 1980. Drugs like Valium had fallen into disrepute for their addictive qualities.

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This is how you empower your team while maintaining strategic oversight

Work Life

Leaders should adopt this approach when theyre training new employees or when they need to take immediate corrective action to prevent costly mistakes. Jason, a sales director, is coaching a group of midlevel sales managers tasked with expanding into a new market.

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How CEOs can lead in the age of AI agents

Work Life

Many organizations are exploring how to train digital agents responsibly, define behavioral expectations, and ensure these systems reflect their values. Naturally, with new capabilities come new responsibilities. Ethics, transparency, and governance cannot be treated as afterthoughts, but rather embedded from the beginning.