Success

MARCH 5, 2025

retail companies implement widespread layoffs to reduce expenses, major players such as Starbucks , Kohls and Forever 21 are following suit. Layoff wave hits Kohls, Forever 21, Chevron and others Retail companies often lay off staff as a strategy to reduce costs and boost profitability. Over 15,000 U.S. revealed on Feb.

Retail

Success

JULY 8, 2025

retailers over the course of the 96-hour event. Central to Prime Day’s success is Amazon’s subscription service, Prime, a cornerstone of its business that provides not only consistent revenue but also a window into evolving consumer habits. Amazon now accounts for nearly half of all online retail in the U.S. The long-term goal?

Logistics

Insperity

SEPTEMBER 3, 2020

For example, a retailer might reskill its in-store salespeople to work as remote customer service agents to support a change in focus from brick-and-mortar to e-commerce sales. For example, a developer on your team might be watching a new technology that you’re not using yet, but they think it’s on the horizon.

Payroll

Ruby

OCTOBER 5, 2016

This week is International Customer Service Week, and as such, we’re sharing interviews with unique perspectives on what it means to be a champion of customer service. They deliver legendary customer service by operating at the top of the Ruby Service Pyramid. Go with your gut!

Customer Service

Go Burrows

AUGUST 6, 2023

Maggie Olson has extensive experience at some of the biggest companies in retail, food & beverage, and technology. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Retail

Workplace Psychology

JANUARY 3, 2017

Under a new CEO, Best Buy cited the urgency to turn around its struggling consumer electronics retail business as the reason for ending its Results-Only Work Environment (ROWE) program (Lee, 2013). In 2013, in a complete reversal from its initial enthusiastic endorsement of ROWE, Best Buy terminated the program (Wong, 2013).

Flexibility

Workplace Psychology

JANUARY 3, 2017

Under a new CEO, Best Buy cited the urgency to turn around its struggling consumer electronics retail business as the reason for ending its Results-Only Work Environment (ROWE) program (Lee, 2013). In 2013, in a complete reversal from its initial enthusiastic endorsement of ROWE, Best Buy terminated the program (Wong, 2013).

Flexibility

Workplace Insight

MARCH 9, 2023

Surprisingly, workers in the technology industry were the most concerned, with 64 percent of respondents indicating their worry. One reason for the low level of concern among public sector workers may be the perception that the government is less likely to adopt new technologies, including AI, as quickly as the private sector.

Real Estate

Workplace Insight

OCTOBER 17, 2023

With the advent of technology, numerous tools have emerged that aid companies in achieving a significant edge in the competitive business environment. Integrating data from various departments and applying analytics produces customized reports that provide accurate, real-time insights.

Decision Making

Work Life

OCTOBER 21, 2024

In the business context, chatbots are often used to streamline operations, enhance customer service, and improve internal processes. Over the past decade, the adoption of bots in business environments spanning healthcare, retail, banking, and a range of other industries has seen exponential growth. million in 2019 to $27.3

Problem-Solving

Ruby

JANUARY 17, 2012

CNBC recently aired a special entitled “Customer (DIS)Service: A Maddening Look at the State of Customer Service” where they shined a spotlight on the customer service provided by outsourced call centers, waiters, retailers, recorded menu options, and a host of other industries.

Customer Service

Ruby

MARCH 25, 2021

Creating an omnichannel approach to meeting your customers digitally and in-person starts with having a vision for what that might look like for your particular business. From there, the next step is making your omnichannel vision a reality, by using the right technologies to make all of your customer touchpoints seamlessly interconnected.

Customer Service

Ruby

SEPTEMBER 30, 2019

Challenges Some IVR and IVR-equivalent technologies attempt to handle the customer interaction entirely from beginning to end; they may ask a caller to “please describe your problem in a few words” and then perform an action the caller could have done for themselves, or (more often, it seems) reply with a “sorry, I didn’t get that.”

Customer Service

Ask a Manager

DECEMBER 8, 2018

But as we progressed from product and industry knowledge into the areas of customer service and technology, she got to be less and less of an expert, and I started to be more. For customer service, Cersei deals with clients who book appointments, while I get the retail off the street aspect.

Customer Service

Ruby

FEBRUARY 15, 2022

Reddit users and retail investors influenced the market, forcing a short squeeze and causing hedge fund investors to push for a pause on the trading of GameStop stocks—not once, but twice. Some people are taking advantage of recent sociological and technological shifts.

Finance

Vantage Circle

JANUARY 31, 2023

They aim to use the latest technologies and combine them with their best efforts for the best results. They constantly try to maintain the reliability and accuracy of their public announcements and predictions (or forecasts) regarding new products and services. ” — Tony Hsieh, CEO, Zappos. Tesla never settles for less.

Creativity

Vantage Circle

JULY 8, 2019

Let’s take the example of the World’s leading online retailer, Amazon. Good or bad customer experience is largely dependent on one thing and that is what is happening in the inside of an organization. One of the major advantages of empowering employees can be seen in the quality of customer service.

Problem-Solving

Success

SEPTEMBER 6, 2021

According to Oberlo , a drop-shipping app created by Shopify, almost one-third of the world’s population is now shopping online, accounting for 18% of retail sales worldwide. Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? You need help.

Sales

Ruby

FEBRUARY 8, 2022

A fair number of our own team members here at Ruby used to work in retail, hospitality, education, food service, and other careers that equipped them with strong customer communication skills. What skills does the right person have? Many excellent job seekers come from adjacent or even entirely different careers altogether.

Training

Vantage Circle

MAY 6, 2024

Employee experience platform, or EX platform, refers to a category of technology solutions designed to improve the overall experience and satisfaction of employees within an organization. ” (Source: G2 ) Cons The customer service response is sometimes delayed. What is an Employee Experience Platform?

Software

Success

AUGUST 25, 2021

As the founder, I get to be the chief creative officer of a global company with a range of apparel, handbags, footwear, jewelry and accessories that are all available online and through more than 900 retailers around the world. I also host a podcast called Superwomen and created the business network, Female Founder Collective.

Problem-Solving

Vantage Circle

MAY 6, 2024

Employee Experience Platform, or EX Platform, refers to a category of technology solutions designed to improve the overall experience and satisfaction of employees within an organization. ” (Source: G2 ) Cons The customer service response is sometimes delayed. What is an Employee Experience Platform?

Software

Ask a Manager

JANUARY 26, 2022

We’ve seen incredible results across a variety of sectors and industries – everything from IT to construction, retail to customer service, and more. Many of these are situations that technology or other accommodations can help address, creating a more seamless and accessible experience that widens the pool of applicants.

Interviewing

Success

FEBRUARY 15, 2022

She has more than 20 years experience in business, healthcare and education with master’s degrees in Health Services Administration, Education, and Human Organizational Systems. She is also a national speaker focused on elevating customer service and has a multi-year partnership with the NBA as proud NBA sponsors of the Orlando Magic.

Real Estate

BMT Office Administration

DECEMBER 4, 2024

For example, if your customer rating scores have dipped, you may focus on improving customer service. Amazon cut overhead by operating as an e-commerce retailer instead of a brick-and-mortar store, undercutting the prices of bookstores and overtaking in-person retailers to gain popularity with consumers.

Learning

Work Life

DECEMBER 24, 2024

These trends demand bold, strategic responses from HR leaders who must balance technological adoption with human-centered leadership, global instability, and increasing demands to do more with less. HR teams must collaborate with legal experts to evaluate hiring technologies and ensure transparency. Ethical implications loom large.

Prioritization

McKensey

JUNE 13, 2025

Think of it as the “gen AI paradox.” About the authors This report is a collaborative effort by Alexander Sukharevsky , Dave Kerr , Klemens Hjartar , Lari Hämäläinen , Stéphane Bout , and Vito Di Leo , with Guillaume Dagorret, representing views from QuantumBlack, AI by McKinsey and McKinsey Technology. trillion to $4.4

Government

Work Life

DECEMBER 31, 2024

As someone who has worked in technology, specifically AI, for decades, I can assure you that it isnt a buzzword or a fad. Say goodbye to mindless tasks Working in customer service or sales typically entails a lot of answering the same questions endlessly, and only helping customers truly in need or interested in doing business infrequently.

Problem-Solving

OE Cam

NOVEMBER 3, 2024

Industry sectors included: Retail, Technology, Healthcare, Housing/Social, Food/Beverage, Professional Services, Education, Infrastructure, Automotive, Charity and Agriculture. The one question we asked is, ‘In your role as a leader, what keeps you awake at night?

Automotive

Attendance Bot

DECEMBER 6, 2024

This could manifest as delivering outstanding customer service or maintaining exceptional product quality. These competencies help businesses improve their competitiveness by leveraging unique strengths like exceptional value propositions, customer service, or operational efficiency.

Problem-Solving

Success

MAY 28, 2025

These risks could come from financial, legal, technological or brand sectors, each with its own degree of damage. For example, you could purchase technology to track documents efficiently. A common reason for reputational risk is poor customer service, which usually leads to negative reviews posted online.

Purchasing

Work Life

FEBRUARY 10, 2025

billion last year, according to the National Retail Federation. We now see men making up less than 70% of our customers who purchase for Valentines Day, and the recipient has broadened beyond the sweetheart to moms and sisters and children, McCann says. Consumers will spend a whopping $27.5

Retail

McKensey

JUNE 20, 2025

Those organizations have been deploying the technology across a variety of business functions—from increasing revenue through more targeted marketing to reducing costs in supply chain operations. For example, a retailer used gen AI tools to create dozens of alternative 3D store configurations, rendered with photorealistic fidelity.

Pharmaceutical