Remove Customer Service Remove Prioritization Remove Retail
article thumbnail

How to Improve Employee Engagement in Retail: Importance, Ideas & Solutions

Vantage Circle

A McKinsey study discovered that the turnover rate in the retail industry is 70% higher than in other industries. This alarming figure raises questions about the working conditions in retail sectors. Are retail employees truly motivated and committed to their workplace? Has this always been the case in the retail industry?

Retail 103
article thumbnail

This is what wow-worthy customer service looks like.

Ruby

That three-letter word is one of the most meaningful and rewarding things you can hear from a customer or client. It reflects the amazement someone feels when your customer service exceeds their expectations—when your business truly connects with them. After all, customer service is the number one differentiator between brands.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How Leaders Can Use Recognition to Build High-performing Teams

Vantage Circle

Consider the case of a customer service representative at a large retail chain. Despite facing angry customers daily, she consistently maintained high performance and a positive attitude. Prioritizing Time for Recognition Time scarcity often hinders leaders from consistently recognizing their team members.

article thumbnail

Employee Scheduling Software: 10 Best in 2024, Reviewed!

Vantage Circle

Widely used in appointment-driven industries like healthcare, retail, hospitality, fitness, and home services (e.g., Clearly outlining your pain points will help you prioritize the features you need. Widely used in appointment-driven industries like healthcare, retail, hospitality, fitness, and home services (e.g.,

Software 105
article thumbnail

Is Grassroots Marketing Still Relevant? Exploring Community Marketing in the Digital Age

Success

Consumers are also looking for companies that prioritize their values. Customers want to engage with companies that share their values. Social media also serves as a customer support hotline, enhancing customer service and resolving issues efficiently. “We “They want a relationship with your brand,” Steadman says.

article thumbnail

The Importance of Employee Recognition: With Statistics and Examples

Vantage Circle

Example of Organization Boosting Employee Experience with Recognition Organizations that prioritize recognition efforts are better positioned to create a supportive and rewarding workplace culture. Organizations that prioritize recognition strategically will unlock their workforce's full potential and achieve sustainable success.

Teamwork 111
article thumbnail

Meeting customer expectations during a holiday season like no other

Ruby

Despite appeals from retailers big and small for customers to get their shopping done early this year, the National Retail Federation is projecting that holiday sales from November to December will grow by 8–10% from last year. The challenges aren’t just affecting retailers. Would they like to consider another product?

Retail 52