Remove Customer Service Remove Planning Remove Technology
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Customer Service Trends You Need to Know

The Receptionist

Customer service trends are no exception. Organizations were forced to figure out how to provide quality service to their customers in new ways. As a result, the Internet became the most important tool for connecting with customers. So, lets take a look at the latest customer service trends we are seeing today.

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How to build a successful work-from-home program: 4 steps

Insperity

It requires deliberation, planning and, likely, some investment in technology. Customer service reps, salespeople and IT specialists may be entirely successful conducting business in another location, whether that’s a home office or a co-working space. Technology: the work-from-home program secret sauce.

Supplies 345
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Creating a not-so-formal leadership development program

Insperity

Do a few of your in-house customer service reps need to learn the art of outside sales and contract negotiations? Does your marketing manager show promise in developing strategic communication plans but needs coaching to fully understand the company’s market position? Your training should align with these goals.

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Reskilling: What is it and why is it important?

Insperity

For example, a retailer might reskill its in-store salespeople to work as remote customer service agents to support a change in focus from brick-and-mortar to e-commerce sales. For example, a developer on your team might be watching a new technology that you’re not using yet, but they think it’s on the horizon.

Payroll 328
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How a PEO creates a scalable HR infrastructure for growing companies

Insperity

Hiring at scale, offering attractive benefits, maintaining the organization’s culture and complying with regulations all require more time, expertise and technology infrastructure as a company grows. A PEO can save time by offering a customized service model that’s ready to scale seamlessly.

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Employee onboarding vs. orientation: Why you need both

Insperity

Introduction to benefit plans. An information technology representative can present and answer questions about how to use workplace tech systems. While an orientation agenda can be boiled down to a checklist, onboarding is a more strategic plan. Mandatory new employee paperwork. What’s new employee onboarding? Orientation.

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Hiring remote workers: 4 things you must do before getting started

Insperity

Many businesses today look at the technology available and decide that, yes, adding remote workers to their traditional employee mix makes sense. However, incorporating remote employees into your traditional office requires deliberation, planning and, likely, some investment in technology. Technology: The secret sauce .

Supplies 228