All Work

MARCH 26, 2023

This not only provides invaluable foresight into the success and timeline of a project, but also delivers key information on how we can design better both as a firm and as an industry.

Construction

Go Burrows

JUNE 4, 2023

Chynna is the founder and CEO of Matriarch Made Development, a consulting firm that helps organizations develop high performing administrative teams and identify and address overall operating structure and events logistics inefficiencies.

Logistics

Success

SEPTEMBER 8, 2024

I appreciated the HR employee’s initiative because our HR typically handles standard onboarding and paperwork, not personal relocation logistics. Instead of just referring them to customer service, she spent an extra hour explaining every detail, ensuring they felt comfortable and informed.

Customer Service

Work Life

JULY 11, 2024

These systems integrate with large language models (LLMs) to provide tools for innovation, logistics, and risk management. But now, AI is also taking over more “intellectual” tasks like data analysis and customer service. Algorithm-driven customer service often lacks human nuance and understanding, depersonalizing solutions.

Customer Service

Vantage Circle

JUNE 23, 2022

Logistics Manager. Bulk orders from suppliers are handled by a logistics manager who ensures their secure, high-quality, and timely arrival at the customer's doorstep. Here, you can factor in the delivery time, ease of delivery, customer rating, etc., to define KPIs. Mistake #2: Not setting clear expectations.

Delegation

Success

FEBRUARY 2, 2022

XCJ’s branding is cheeky and modern, with a fun social media presence and earnest customer service. To help control product quality and manage frozen logistics, they have several distribution hubs across the country, but each dumpling is made by hand in Seattle.

Food

Great Place to Work

FEBRUARY 24, 2024

On a global level, the supply-chain and logistics company had 26.6% To help support women with caregiving responsibilities in its China operations, DHL Express runs a re-boarding program in its Shanghai customer services department to help women ease back into work after being away on maternity leave. in December of 2020.

Mentoring

Work Life

JULY 1, 2024

He decided to give logistics-side workers Friday afternoons off while the six staff who work on the brick-and-mortar side and do customer service for online orders get off on Mondays, when the store was closed. Some workers can sign on remotely to answer customer queries if they want to, but it is not required.

Retail

Ruby

JULY 14, 2021

The shortage includes a dearth of candidates for highly technical positions in the fields of operations/logistics and manufacturing/production as well as countless unfilled roles that emphasize communication—jobs in areas such as customer service, office administration, and sales/marketing. And that’s just the beginning.

Customer Service

Workplace Insight

JANUARY 17, 2024

We have been fortunate enough since then to win National Awards for our Customer Service, Website, Workplace Wellbeing programmes and marketing initiatives, all driven by our ongoing desire to help our clients work well, wherever and however they are working.

Customer Service

Ask a Manager

NOVEMBER 16, 2015

A reader writes: I have been working for the past seven years in a customer service and logistics center. That 50% had nothing to do with customer service and logistics, but more with purchasing and inventory control.

Promotion

Vantage Circle

FEBRUARY 23, 2021

Zubair Bhura is a Master’s degree qualified senior HR professional with 10+ years of demonstrated Human Resources experience in Australia with a proven history of working with distinct ownership models and global/multi-national organisations spanning unionised & non-unionised environments including Retail & FMCG, Fast Food, Hospitality and (..)

Logistics

Ruby

OCTOBER 25, 2022

Indeed, Forbes discovered that a whopping 86% of consumers prefer humans to AI chatbots, with 71% of consumers saying they would be less likely to use a brand if it didn’t have human customer service representatives available. CUSTOMER : Okay, that works. The (people) power of live chat Scenario #1: The cracked swimming pool.

Legal

SnackNation

FEBRUARY 27, 2017

Take customer service and marketing, for instance. Viewed from a high level, both marketing and customer service touch the exact same customer experience – they’re merely different stops on the same journey. Meanwhile, the expertise they need might be sitting right down the hall. Conclusion.

Communication

Go Burrows

OCTOBER 22, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. But logistically, like that’s a lot of people, what’s your number one, two Speaker 1 18:47 processes?

Training

Attendance Bot

OCTOBER 9, 2023

Customer retention: Identifying ways to retain customers and improve customer service. Keep logistics in mind The venue is just one aspect of planning an executive retreat; there are many other details to consider. Team building: Identifying ways to better collaborate with colleagues.

Supervising

Ask a Manager

JULY 22, 2021

However, the event took place over the weekend and at our next one-on-one the following week, she again focused on the few small logistical things that could’ve gone better rather than all of the main elements that went well, and she made the negative feel like the focal point of the conversation.

Advertising

Fellow

NOVEMBER 13, 2023

Benefits: The platform uses software as a service (SaaS) automation with a global physical operations engine so companies can turn their employee equipment life cycle into their competitive advantage. Benefits: The platform’s goal is to connect different aspects of a company to grow the business and focus on its customer service.

Software

Ask a Manager

NOVEMBER 6, 2018

These responses are fine because they’re about what’s logistically possible (your schedule) and what’s best for the project (having things in writing), not your comfort level. ” * “Could you email the details to me? I want to make sure that I get the label exactly how you want it, so it’s safer to have it in writing.”.

Software

Vantage Circle

OCTOBER 24, 2024

Without the right tools, managing talent can quickly become a logistical nightmare. Many vendors provide comprehensive support, including onboarding assistance, training materials, and dedicated customer service to ensure smooth implementation. As businesses scale, manual processes simply cannot keep up.

Software

Ask a Manager

NOVEMBER 21, 2016

I am part of an eight-person customer service team at a small start-up. Another might be “at special events, ensure that all sessions and logistics run smoothly, and that we present a highly professional image of the organization.” We want more of those, not fewer. My schedule means I can never attend office happy hours.

Cleaning

SnackNation

JULY 27, 2018

Culture summary: Heinan Landa, Optimal Networks CEO, says : “We have intentionally created a unique culture that combines unwavering integrity, laser-focus on customer service, technical expertise, and a heavy dose of fun. XPO Logistics. Optimal Networks. The result is a highly engaged, committed, and fulfilled team.”.

Logistics

SnackNation

OCTOBER 26, 2018

Conferences demand careful planning over spontaneity; if an attendee wants to network with certain people and attend certain sessions, then they have to follow a carefully engineered itinerary that heavily focuses on logistics. Must-have details for a conference travel itinerary: Travel/transportation times and details.

Transportation

Ask a Manager

MARCH 22, 2018

A big part of her job is customer service, but lately I’ve received complaints about her interactions with people — two from other departments and two from customers. I also have a few logistical questions about this. We have a coordinator in our office who is our receptionist.

Interviewing

Insperity

OCTOBER 19, 2015

Companies should also consider investing in a way for managers and employees to share feedback easily, such as an online program, an app or another outlet that is easy, quick and enhances the ability to give real time feedback when conversations may not be logistically feasible. Keep goals broad, realistic and focused on company objectives.

Logistics

Work Life

MAY 13, 2024

For us, we’ve been using AI but more in technical ways of [automating] customer service and improving our logistic positions. JESPER BRODIN, CEO OF INGKA GROUP, THE HOLDING COMPANY THAT OWNS AND OPERATES IKEA STORES “It’s deeply inspiring, deeply [filled with] potential, and deeply dangerous at the same time.

Logistics

Work Life

NOVEMBER 26, 2023

Granted, we’ve made big shifts before, but a national four-day workweek would mean a lot of logistical challenges for businesses. For instance: Will your customer service shut down for three days a week? It’s a big shift to how we think of the traditional workweek.

Logistics

Insperity

OCTOBER 19, 2015

Companies should also consider investing in a way for managers and employees to share feedback easily, such as an online program, an app or another outlet that is easy, quick and enhances the ability to give real time feedback when conversations may not be logistically feasible. Keep goals broad, realistic and focused on company objectives.

Logistics

Great Place to Work

MAY 31, 2023

At DHL , getting employees to connect with one another has become an obsession, with the global logistics company launching a “passport” — a tool where employees can log interactions with other DHL employees on their journey. “As

Administrative Staff

Ask a Manager

SEPTEMBER 24, 2018

The nature of my position does not allow for extended absences or longer vacations, especially working in a small department with a workload that is heavily based in customer service. Although I’ve already used 22 days total, I’m looking at having over a full month of unused PTO days by the end of 2018.

Networking

Ask a Manager

JANUARY 23, 2023

What are the logistics of the job — when do they bring you in and how are clients introduced to your role? I spent nine months in that internship and absolutely loved the work, so when my mentor from that position called me a few years later to ask if I’d be interested in an opportunity she knew about, I jumped on it!

Interviewing

Work Life

NOVEMBER 22, 2024

commitment to quality, customer service, and/or ethical practices), decision-making becomes more cohesive and unified. This alignment of values can set a family business apart, creating a unique culture and identity that resonates with both customers and employees.

Government

Work Life

MARCH 10, 2025

Creating a unified team Building teams across multiple countries comes with logistical and cultural hurdles. A distributed team can cater to a global client base, with sales and customer service staff online to close deals at all hours and offer 24/7 support.

Problem-Solving

Work Life

FEBRUARY 2, 2025

Logging on at different hours, for example, can help with meeting tight deadlines, expanding clientele, or providing more comprehensive customer service. Talking to locals or expats can help with deciphering the logistics, finding open jobs, and vetting a place for quality of life.

Logistics

Workplace Insight

APRIL 23, 2025

In the final stage, which still lies ahead for most firms, AI will be trusted to autonomously manage entire processes from customer service flows to operational logistics with humans playing an oversight and strategic role.

Reporting

McKensey

JUNE 13, 2025

The result: improved service levels, reduced logistics costs, and lower emissions. Human agents are repositioned as escalation managers and service quality overseers, who are brought in only when agents detect uncertainty or exceptions to typical patterns. Impact at this level is transformative.

Government