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Working life in 2024 is defined by stress, poor management and loneliness

Workplace Insight

Despite living in an era of remarkable technological and economic advancements, workers face significant challenges, with stress, disengagement, and declining mental health prominent in people’s daily working life. Such environments foster thriving teams with improved productivity, retention, and customer service outcomes.

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Artificial intelligence (AI) at work: What you need to know

Insperity

Other employees may instead fear the unknown and resist the change associated with the adoption of new technology. Virtual chatbots can act as customer service representatives in helping employees with everyday questions and needs. A plethora of HR technology exists to enable these efforts. What is AI?

Software 289
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How Assessments 24×7 Helps Stop Office Conflict and Increases Success with DISC

Success

The company was one of the first to make DISC assessments widely available online and has since developed its own technology to administer it. Those who score high in Influence are creative “ideas people” who build strong connections—but may not be thinking about detail. What is DISC?

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Employee Engagement and Motivation: Meaning, Differences, Importance and Relationship

Vantage Circle

Expectancy Theory further explains how our expectations regarding outcomes influence our motivation to engage in tasks. Customer Satisfaction and Loyalty: Employees who find meaning in their work and commit to their professional life are inclined to provide exceptional customer service.

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Empathy in customer service is more important than ever – here’s the roadmap to get there

Atlassian

During the height of Covid, customer-service staffers in the cruise industry were under incredible pressure to reassure and help customers, while also navigating massive changes in their own lives. Royal Caribbean Group turned to Atlassian’s Team Playbook to help create an empathy-centered customer service experience.

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How to Improve Employee Engagement in Retail: Importance, Ideas & Solutions

Vantage Circle

This gap impacts the core of the retail industry, where employees directly influence customer experiences through their regular interactions. The lack of engagement makes them feel disconnected and negatively impacts their ability to deliver quality service. Has this always been the case in the retail industry?

Retail 103
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24 customer service statistics every business owner should know.

Ruby

Customer service isn’t what it used to be. The demands on organizations to provide excellent customer experiences are higher than ever before. Your buyers and prospects—be they consumers, clients, patients, or otherwise—expect fast, responsive, personalized, high-quality service. 29% of calls lead to a purchase.