Vantage Circle

DECEMBER 18, 2024

Expectancy Theory further explains how our expectations regarding outcomes influence our motivation to engage in tasks. Customer Satisfaction and Loyalty: Employees who find meaning in their work and commit to their professional life are inclined to provide exceptional customer service.

Influencing 105

Influencing Creativity Customer Service Promotion 105

Insperity

JANUARY 5, 2021

Examples: Personnel decisions ( hiring , firing, promoting and disciplining) Selection of benefits programs Annual goal setting Budgeting and financial planning Adjustment to new laws and regulations Improvement of customer service. What characteristics of the decision appear to have influenced the process?

Decision Making 299

Decision Making Delegation Influencing Customer Service 299

Insperity

APRIL 6, 2021

This can influence your workplace culture and employee retention. The values you select should be consistent across your entire company, whether it’s the finance department, sales, customer service or operations. What happens if there’s no clarity among your stakeholders about what your company believes in?

Legal 321

Legal Influencing Security Leadership 321

Insperity

SEPTEMBER 13, 2016

That’s because it’s people who provide great customer service. It starts with quantifying, measuring and tracking business outcomes that are influenced by your HR practices. If your employees don’t come to work, you can’t run your business. Likewise, if your HR strategy doesn’t support your business goals, you may not meet them.

Leadership 258

Leadership Problem-Solving Customer Service Influencing 258

Atlassian

MARCH 17, 2022

During the height of Covid, customer-service staffers in the cruise industry were under incredible pressure to reassure and help customers, while also navigating massive changes in their own lives. Royal Caribbean Group turned to Atlassian’s Team Playbook to help create an empathy-centered customer service experience.

Customer Service 77

Customer Service Teamwork Creativity Problem-Solving 77

Success

OCTOBER 22, 2024

Those who score high in Influence are creative “ideas people” who build strong connections—but may not be thinking about detail. An example might be indicating how strongly you agree or disagree with a statement such as “I like to be involved in group projects.” A person with high Dominance will be straight to the point and results-driven.

Influencing 97

Influencing Customer Service Technology Communication 97

WellSteps

DECEMBER 17, 2024

We strive to influence the adoption of wellness programs in other organizations within our local community, so our partnership with WellSteps demonstrates that we prioritize our teams wellness and can help others in the community do the same by following our example, Curtis says.

Prioritization 98

Prioritization Small Business Catering Customer Service 98

Insperity

NOVEMBER 5, 2019

When you’re planning to make a decision that will impact your customers, it makes sense to hear from them. In a shared decision-making process, like our product manager example, you can gather insights from your sales, customer service and technical support teams and major customers. Start small.

Decision Making 197

Decision Making Customer Service Software Sales 197

Ruby

APRIL 17, 2012

These days, exceptional customer service is one of the best ways businesses can differentiate themselves from competitors. So how can you create WOW-worthy customer service to grow your business? Happy employees, happy customers, happy business. The post What Does Happiness Have to Do with Customer Service?

Customer Service 52

Customer Service Consulting Influencing Creativity 52

Workplace Insight

MAY 12, 2024

Personalised customer service is no longer just a bonus; it’s a necessity in today’s market. With the digital space being the new frontier for customer interactions, emails have become a significant part of maintaining strong customer relations.

Correspondence 52

Correspondence Customer Service Purchasing Communication 52

Ruby

AUGUST 21, 2019

Customer service isn’t what it used to be. The demands on organizations to provide excellent customer experiences are higher than ever before. Your buyers and prospects—be they consumers, clients, patients, or otherwise—expect fast, responsive, personalized, high-quality service. 29% of calls lead to a purchase.

Customer Service 52

Customer Service Purchasing Technology Influencing 52

Insperity

MARCH 10, 2020

What influences their decision to buy? Beyond knowing your ideal customers’ needs, location and purchasing patterns, you want to know what’s going on in their lives. Train all your employees to ask for and share customer feedback so you know if you’re on the right track and when you might need to follow up on a concern.

Purchasing 231

Purchasing Sales Prioritization Customer Service 231

Insperity

OCTOBER 19, 2023

Virtual chatbots can act as customer service representatives in helping employees with everyday questions and needs. Additionally, the frequency of updates and currency of information within the AI database can influence the outcome. AI can manage digital employee records and track employee data.

Software 289

Software Security Legal Problem-Solving 289

Insperity

JANUARY 26, 2021

Instead of troubleshooting customer service or production issues, these employees may even try to place the blame on your most important person: your customer. When tribalism takes hold of teams that report to you, work to use your influence and authority to bring about a peaceful resolution.

Leadership 274

Leadership Reporting Communication Influencing 274

Insperity

NOVEMBER 9, 2017

The customer service representative who takes extra time to thoroughly handle a client’s issue, even though she knows doing so may increase her average call time and count against her numbers, is a good example of adaptability. Equally important, it’s also the ability to recognize, understand and influence the emotions of others.

Leadership 214

Leadership Sales Customer Service Retail 214

Insperity

DECEMBER 22, 2020

Many factors influence how a business, its style and culture ultimately develop. As your organization grows in numbers of staff and complexity, it becomes even more critical that you solidify your structure – if you want to perform at a high level, keep your employees satisfied and provide excellent customer service.

Delegation 290

Delegation Decision Making Communication Supervising 290

Success

JANUARY 18, 2024

This evolution has largely been driven by the rise of social media, influencer marketing and the emergence of innovative digital platforms. Social media also serves as a customer support hotline, enhancing customer service and resolving issues efficiently. “We This is where influencers come into play.

Influencing 122

Influencing Real Estate Customer Service Advertising 122

Go Burrows

OCTOBER 1, 2023

Lucy is author of The Modern-Day Assistant: Build Your Influence and Boost Your Potential , as well as the CEO of Marcham Publishing, a global force synonymous with world-class conferences and training. Lucy Brazier, OBE, is one of the world’s leading authorities on the administrative profession.

Administrative Assistance 98

Administrative Assistance Food Catering Influencing 98

Insperity

MARCH 10, 2020

What influences their decision to buy? Beyond knowing your ideal customers’ needs, location and purchasing patterns, you want to know what’s going on in their lives. Train all your employees to ask for and share customer feedback so you know if you’re on the right track and when you might need to follow up on a concern.

Purchasing 138

Purchasing Sales Prioritization Customer Service 138

Vantage Circle

JULY 11, 2024

Leaders influence nearly two-thirds of the variance in employee engagement scores across organizations. The Impact on Performance Metrics Leadership-driven recognition can influence various performance metrics, ultimately contributing to organizational success. Why is leadership-driven recognition important?

Leadership 93

Leadership Influencing Customer Service Promotion 93

Tanveer Naseer

NOVEMBER 11, 2011

Disclaimer: My blog is a part of an online influencer network for Business on Main. And yet, despite this understanding of the correlation between employee engagement and financial gains, a recent Gallup poll revealed that more than 70% of employees are “not engaged” or “actively disengaged”.

Customer Service 89

Customer Service Small Business Networking Consulting 89

Tanveer Naseer

JULY 22, 2014

That’s why that customer service encounter with the representative from Comcast is garnering so much attention – not just because of the absurd lengths through which this customer had to go through just to cancel his subscription.

Leadership 111

Leadership Influencing Computer Teamwork 111

Work Life

JULY 11, 2024

Advancements in AI Machine decision-making is taking over workplace management and this algorithmic management is transforming both middle management and influencing the C-Suite. But now, AI is also taking over more “intellectual” tasks like data analysis and customer service.

Customer Service 98

Customer Service Logistics Technology Creativity 98

Tanveer Naseer

OCTOBER 23, 2012

At one time or another, we’ve all had to deal with a customer service department whose response and actions left much to be desired. They are normally quite prompt on returning calls. I’ll be sure to have someone take a look at our system to find out why your calls went unanswered.

Customer Service 110

Customer Service Sales Leadership Retail 110

Work Life

MAY 16, 2024

This belief is well justified by the fact that most jobs do have objective outputs that employers can tally and assess, be it sales quotas, widgets produced, or customer service tickets closed. Another complication arises from the fact that managers directly influence the performance they are expected to manage.

Influencing 98

Influencing Sales Customer Service Cleaning 98

Success

JUNE 5, 2024

The profound influence of gratitude can propel workplace engagement and success to new heights. Whether it’s completing a major project, going above and beyond in customer service, or demonstrating innovation, these accomplishments should be highlighted and celebrated in the context of how they align with organizational values.

Customer Service 119

Customer Service Communication Equipment Training 119

Work Life

AUGUST 22, 2024

Furthermore, a 2023 study by The Workforce Institute at UKG, Mental Health at Work: Managers and Money , found that 69% of people globally said their managers had the greatest impact on their mental health, in some cases even surpassing the influence of their doctors (51%) or therapists (41%). Why is this correlation so strong?

Problem-Solving 98

Problem-Solving Coaching Mentoring Leadership 98

Success

DECEMBER 21, 2022

You might not even realize to what extent you are influenced—negatively and positively—by things and people around you. Start a journal to keep track of these influences so you can eliminate the negative and increase the positive. . — Rory Vaden from Facebook. Create an environment fostering your success.

Sales 138

Sales Mentoring Networking Influencing 138

Insperity

NOVEMBER 18, 2013

Should it come from someone in your HR department or customer service? Your company’s reputation influences more than you think. Learn how Insperity Recruiting Services can help you build a strong employment brand that makes it easier for you to recruit and retain candidates that fit your culture.

Customer Service 102

Customer Service Purchasing Influencing Planning 102

Success

MARCH 22, 2022

You have to find your inner power to influence and change the things or environment around you. If you’re an entrepreneur: Do you have a product, a program or a service to offer to the world? If you’re an entrepreneur: Do you have a product, a program or a service to offer to the world? You can’t invest. You can’t build.

Customer Service 111

Customer Service Banking Construction Mentoring 111

Work Life

JANUARY 4, 2024

It was both a humorous and enlightening moment, underscoring how my Dutch-influenced, inherent communication style is both one of my positive business edges and sometimes, a trait that leaves me at odds with more tactful approaches favored elsewhere. Is there an equilibrium where forthrightness converges with empathy?

Communication 111

Communication Learning Construction Customer Service 111

Vantage Circle

SEPTEMBER 26, 2021

Good customer service : Great leaders expect and meet the needs of both internal and external customers. They deliver high-quality products and services to build trust. Use influence to persuade others : Good leaders build consensus through give and take. They influence others to get information and achieve goals.

Leadership 98

Leadership Problem-Solving Teamwork Coaching 98

Work Life

FEBRUARY 29, 2024

However, I’d bet money that if he got a really great cover letter that told him the kinds of things he wanted to know, he would be influenced by it. Customer service experience is directly applicable. Library assistants are really doing customer service work, not recommending their favorite mystery novels.

Customer Service 105

Customer Service Real Estate Interviewing Creativity 105

Vantage Circle

FEBRUARY 21, 2023

Have you ever considered how much the people you work with influence your life? Thank you for your outstanding customer service abilities that have elevated the customers' overall experience. Thank you for being such a calming influence on our team! Thank you for all your efforts.

Problem-Solving 104

Problem-Solving Influencing Customer Service Work Ethic 104

Ruby

MAY 3, 2022

Active listening builds trust between customers and employees, making them feel valued and taken care of, and yields compassion and understanding in return. Much like the Golden Rule, great customer service means engaging with frustrated customers in the manner you would hope to be treated.

Communication 52

Communication Customer Service Advertising Small Business 52

Vantage Circle

MARCH 25, 2024

This, in turn, leads to heightened productivity and enhanced customer service standards. As employee recognition becomes ingrained in everyday practice, it significantly influences the organizational culture. Consequently, they are motivated to invest discretionary effort into sustaining their positive performance.

Teamwork 105

Teamwork Influencing Customer Service Work Ethic 105

Success

JUNE 26, 2023

The price for car insurance can vary from company to company, but several factors can influence your rates , no matter which insurance company you choose. Customer service and the ability to pay claims quickly and easily should also factor into your decision—not just how much money you can save on your car insurance.

Insurance 78

Insurance Customer Service Cleaning Supplies 78