Success

NOVEMBER 12, 2024

An engaged employee participating in corporate philanthropy efforts develops a sense of commitment to his or her company, which results in improved customer service and a willingness to work toward a common goal. Timberland’s commitment to CSR starts at the top and is supported by every employee.

Manufacturing 98

Manufacturing Customer Service Teamwork Cleaning 98

Atlassian

MARCH 17, 2022

During the height of Covid, customer-service staffers in the cruise industry were under incredible pressure to reassure and help customers, while also navigating massive changes in their own lives. Royal Caribbean Group turned to Atlassian’s Team Playbook to help create an empathy-centered customer service experience.

Customer Service 77

Customer Service Teamwork Creativity Problem-Solving 77

Vantage Circle

JANUARY 5, 2025

For example, when a leader publicly praises a team for going above and beyond in customer service, it not only acknowledges their great work but also reinforces how this aligns with the company’s mission. Effective communication also helps leaders convey why certain behaviors are being recognized.

Communication 98

Communication Leadership Customer Service Influencing 98

Insperity

OCTOBER 20, 2016

For example, you might say, “I know you have a lot on your plate right now, but I have received several compliments from our clients about the excellent customer service you’ve delivered to them. Continuously discuss how difficult short-term workloads will help the long-term outlook for the company. Good job!”.

Customer Service 277

Customer Service Planning Creativity Flexibility 277

Insperity

AUGUST 27, 2019

All things being equal (tasks, salary, working conditions), companies with consistent, reliable customer service are ultimately rooted in a culture where management values servant leadership. Stephen Covey, in his book “The Seven Habits of Highly Effective People,” said, “Seek first to understand, then to be understood.”.

Leadership 264

Leadership Influencing Customer Service Controlling 264

Ruby

APRIL 17, 2012

These days, exceptional customer service is one of the best ways businesses can differentiate themselves from competitors. So how can you create WOW-worthy customer service to grow your business? Happy employees, happy customers, happy business. The post What Does Happiness Have to Do with Customer Service?

Customer Service 52

Customer Service Consulting Influencing Creativity 52

Insperity

MAY 26, 2020

Remind them that their skills and creativity are vital to the overall health of the organization over the long term. You could also look beyond your internal processes to find ways to drive growth or deliver better customer service now that conditions have changed. Be authentic.

Problem-Solving 278

Problem-Solving Customer Service Planning Leadership 278

Ruby

AUGUST 16, 2021

That three-letter word is one of the most meaningful and rewarding things you can hear from a customer or client. It reflects the amazement someone feels when your customer service exceeds their expectations—when your business truly connects with them. After all, customer service is the number one differentiator between brands.

Customer Service 52

Customer Service Purchasing Problem-Solving Small Business 52

Vantage Circle

DECEMBER 18, 2024

Customer Satisfaction and Loyalty: Employees who find meaning in their work and commit to their professional life are inclined to provide exceptional customer service. This in the long run increases brand loyalty and customer satisfaction.

Influencing 105

Influencing Creativity Customer Service Promotion 105

Ruby

FEBRUARY 20, 2020

Customer service skills—every business needs them, but not every customer service professional has them. That’s a shame, because in this day and age, customer service skills are more important than ever. Customer service is the key differentiator for any business , regardless of size or industry.

Customer Service 52

Customer Service Mentoring Problem-Solving Sales 52

Insperity

DECEMBER 22, 2020

As your organization grows in numbers of staff and complexity, it becomes even more critical that you solidify your structure – if you want to perform at a high level, keep your employees satisfied and provide excellent customer service. For highly skilled workers this structured hierarchy can limit creativity.

Delegation 290

Delegation Decision Making Communication Supervising 290

Success

JUNE 23, 2025

Customized learning You never want to go stagnant on learning new skills, so options like MasterClass at Work are a great way to customize education for your teams or organizations. The online platform offers classes on topics like leadership, personal development , creativity and communication, all taught by industry leaders.

Software 68

Software Customer Service Creativity Sales 68

Insperity

SEPTEMBER 8, 2020

Although Arranaga’s client roster has expanded to include several prominent brands, many of his initial customers – including more than 30 universities – remain partnered with Gorilla Marketing today. One reason: the company’s enduring, bold creativity. This attitude is reinforced by the company’s 20 core values.

Supplies 264

Supplies Healthcare Sales Customer Service 264

Insperity

OCTOBER 19, 2023

Virtual chatbots can act as customer service representatives in helping employees with everyday questions and needs. AI can support learning and development initiatives by identifying knowledge gaps, tailoring content based on certain factors and collecting data on results and effectiveness.

Software 290

Software Security Legal Problem-Solving 290

Insperity

MARCH 17, 2022

By hiring employees across time zones, many companies are taking advantage of the opportunity to: Extend business hours Make personnel immediately available to more customers, thereby improving customer service Broaden the job candidate pool to obtain top-tier talent Increase diversity in their workplace.

Leadership 262

Leadership Problem-Solving Communication Customer Service 262

Insperity

APRIL 6, 2021

The values you select should be consistent across your entire company, whether it’s the finance department, sales, customer service or operations. Creativity – Do your best to stay innovative and look for opportunities to make a difference. They shouldn’t be a knee-jerk reaction to current events.

Legal 321

Legal Influencing Leadership Security 321

Success

OCTOBER 22, 2024

Those who score high in Influence are creative “ideas people” who build strong connections—but may not be thinking about detail. A person with high Dominance will be straight to the point and results-driven. They are great decision makers, but can be domineering or overbearing.

Influencing 97

Influencing Customer Service Technology Communication 97

Work Life

JUNE 19, 2025

Each week this newsletter explores inclusive approaches to leadership drawn from conversations with executives and entrepreneurs; this week I’m dropping a few extra newsletters from the Cannes Lions International Festival of Creativity. CMOs are the folks gathered at the Cannes Lions International Festival of Creativity this week.

Customer Service 74

Customer Service Advertising Construction Creativity 74

Ruby

JULY 7, 2022

No, in this article, we’re exploring outbound calling for customer service. But outbound customer service calls are entirely different. Consider them opportunities to demonstrate how much you care about your customers or clients. Get this—creative output increases up to 60% with a walk. Want to learn more?

Customer Service 52

Customer Service Sales Insurance Planning 52

Work Life

JUNE 11, 2025

As repetitive, manual tasks are passed to AI agents, employees are freed to focus on higher-value work: strategy, creativity, complex problem-solving. Another shift we’ve seen is in how human capacity is being reallocated. This unlocks not just efficiency—but also engagement.

Customer Service 56

Customer Service Sales Problem-Solving Software 56

Jen Lawrence

MARCH 25, 2019

Years ago, I was working myself to insanity because I felt an overpowering sensation of indebtedness to my job and an unwavering commitment to an unscalable definition of good customer service. Good customer service meant dealing with every single task with a sense of accessibility and urgency. When are you most creative?

Customer Service 173

Customer Service Banking Communication Creativity 173

Vantage Circle

NOVEMBER 4, 2024

Consider the case of a customer service representative at a large retail chain. Despite facing angry customers daily, she consistently maintained high performance and a positive attitude. With a passion for writing, Shikha brings both creativity and expertise to her role. It evokes a sense of pleasure and satisfaction.

Creativity 89

Creativity Prioritization Problem-Solving Leadership 89

Insperity

JANUARY 5, 2021

Examples: Personnel decisions ( hiring , firing, promoting and disciplining) Selection of benefits programs Annual goal setting Budgeting and financial planning Adjustment to new laws and regulations Improvement of customer service. Micromanaging people limits their creativity, engagement and ability to adapt.

Decision Making 299

Decision Making Delegation Influencing Customer Service 299

Success

OCTOBER 31, 2023

For example, if you’re interested in a project management role, highlighting your time management and analytical thinking skills may be more important than focusing on customer service or creativity. Don’t just create a list of generic soft skills on your resume that you think sound good based on the position.

Customer Service 118

Customer Service Work Ethic Problem-Solving Real Estate 118

Tanveer Naseer

AUGUST 23, 2017

Look Outside Your Industry Remember that experimentation is fueled by creativity and intelligent risk taking. Years later, this has become an important part of the fabric and nature of our customer service culture, and something that staff, customers and our partner network have gotten behind. The concept fascinated me.

Customer Service 106

Customer Service Creativity Problem-Solving Delegation 106

Ruby

JULY 24, 2020

Rather than let physical distance get in the way of their customer and client relationships, they find creative ways to show their appreciation and build loyalty. to show love to their customers and clients, even when they can’t see, smile at, or shake hands with anyone in-person. Looking for more customer experience tips?

Creativity 52

Creativity Customer Service Sales Communication 52

Ruby

JULY 14, 2023

As MasterClass puts it, divergent thinking is simply “a method of problem-solving that uses an open-ended, creative, free-form approach to explore different possible solutions.” You won’t have to reinvent the wheel, but you should explore creative new ideas, too. Be original! Otherwise, they might not know or notice.

Small Business 52

Small Business Creativity Consulting Problem-Solving 52

Go Burrows

DECEMBER 3, 2023

Previously, she managed the Office of the CEO at Complex Networks and has held various executive assistant positions within the advertising and creative industries. Outside of her career, she is passionate about community building, which she does through her celebrity assistant group, Assistants Anonymous.

Networking 106

Networking Food Catering Customer Service 106

Success

OCTOBER 24, 2023

Creativity Creativity fosters innovation and novel ideas, essential to staying ahead as new technologies and markets emerge. As a creative thinker, you can resolve an issue through problem-solving, but you can also find more efficient means to that end. They enhance team cohesion and reduce workplace drama.

Problem-Solving 118

Problem-Solving Teamwork Creativity Maintenance 118

Success

SEPTEMBER 19, 2023

As noted by Harvard Business Review , individuals with inherently high emotional intelligence may exhibit lower levels of creativity and tendencies toward risk aversion—in other words, an overall disinclination to “ruffle other people’s feathers” even when bold changes or innovations are necessary.

Customer Service 124

Customer Service Communication Controlling Mentoring 124

Success

FEBRUARY 15, 2024

Data analysis Programming and coding languages Adobe Creative Suite Hazardous materials disposal Workplace safety SEO/SEM Aviation mechanics Multilingual abilities Financial planning Soft skills are social Unlike hard skills, soft skills are fundamentally social. Other types of positions may require greater emphasis on soft skills.

Teamwork 119

Teamwork Problem-Solving Customer Service Creativity 119

Success

SEPTEMBER 15, 2024

If you’re a freelancer, you must handle everything from accounting and marketing to customer service and project management. Marketing, creative and branding To stand out in a crowded marketplace, you need to leverage marketing, creative and branding tools.

Finance 105

Finance Project Management Customer Service Creativity 105

Success

DECEMBER 20, 2023

My company started incorporating AI within our application and other forms, using AI customer service tools like DigitalGenius. We used Chatbase to create custom AI chatbots for customer service. We feed the AI tool data, and it manages customer service tasks.

Customer Service 118

Customer Service Sales Learning Communication 118

Vantage Circle

FEBRUARY 24, 2025

Best, XYZ Examples of a Strong Employee of the Month Nomination Here are a couple of more examples Example 1: Customer Service Excellence "John consistently goes above and beyond to ensure our customers have a seamless experience. Customer Service: Do they make every customer interaction exceptional?

Problem-Solving 71

Problem-Solving Teamwork Customer Service Leadership 71

Success

SEPTEMBER 8, 2024

Instead of just referring them to customer service, she spent an extra hour explaining every detail, ensuring they felt comfortable and informed. According to Zhou, “One of our customer service representatives… went above and beyond for a customer in need.

Customer Service 118

Customer Service Logistics Manufacturing Onboarding 118

Work Life

JULY 11, 2024

But now, AI is also taking over more “intellectual” tasks like data analysis and customer service. Agentic AI might be used to manage and optimize these fragmented tasks, potentially exacerbating the issues of unfulfilling jobs and subpar services. While efficient, these systems lack human empathy and understanding.

Customer Service 98

Customer Service Logistics Technology Creativity 98

Workplace Insight

JUNE 20, 2023

IT and technology jobs were at the top of the list (27 percent), followed by finance and accounting (23 percent), customer services and support (22 percent), sales and marketing (22 percent) and healthcare and media (21 percent). Varying responses from different age groups were also revealed. percent).

Customer Service 98

Customer Service Technology Healthcare Finance 98