Ask a Manager

NOVEMBER 22, 2021

I am the owner of a very small company, around 15 people total. We do the vast majority of our sales through a popular online marketplace, but also have a company webstore where customers can order our products. Because we are so small, we cannot accommodate order cancellations, and we rarely offer refunds.

Customer Service 68

Customer Service Problem-Solving Small Business Retail 68

Ruby

MAY 5, 2015

.” That’s the motto of the 2015 National Small Business Week, and we are celebrating our clients who live that motto every day. We chatted with Marketing Manager Michael Folling about ActivityRez’s work helping small businesses in the tourism industry. Solving their problems.

Problem-Solving 52

Problem-Solving Software Small Business Sales 52

Success

MARCH 20, 2022

Ask yourself, What problem am I trying to solve? Who has the problem? Small business owners should stop spending on websites and start investing in web solutions. If you’ve been clipping coupons and watching for your favorite cereal to go on sale, listen up. and What are their lives like?

Food 106

Food Problem-Solving Coaching Consulting 106

Ruby

NOVEMBER 4, 2021

For them, every conversation is an opportunity to make a sale, delight a customer, or improve their community. But putting a price tag on small business conversations is a much more complicated science. Learn new skills: If a customer comes to you with a problem, then you’d better have the right tools to fix it.

Problem-Solving 52

Problem-Solving Small Business Customer Service Communication 52

Ruby

OCTOBER 11, 2019

If there’s a box in the corner offering live customer support, you can be confident the business is experiencing better than average customer service, conversion, retention, and satisfaction. The benefits of live chat for businesses are numerous. Many small businesses use live chat to expand customer service while saving money.

Customer Service 52

Customer Service Sales Problem-Solving Communication 52

Ruby

OCTOBER 12, 2022

To help answer that question, we’ll be using Ruby’s opportun-o-meter to give you a clearer picture of who these late-night callers are and what you can do to win their business. Here’s who’s calling your small business after-hours: 1. Let’s take a look. Opportunity level: Medium 2. Opportunity level: Off the charts 4.

Problem-Solving 52

Problem-Solving Small Business Controlling Sales 52

Ruby

AUGUST 16, 2021

Whether you offer a product for sale or are service-oriented, make sure doing business with you is an enjoyable experience. To hire and retain great people, offer them competitive pay and benefits, then allow them the freedom they need to be creative in solving problems and offering solutions. Commit and deliver.

Customer Service 52

Customer Service Purchasing Problem-Solving Small Business 52

Go Burrows

OCTOBER 29, 2023

And so that naturally translated into my career, my parents owned a small business. And then very quickly I feel like everyone I worked for realize that I had a lot of operational experience in my background and was able to really take and problem solve very quickly. So that was sort of the role that I got put in there.

Delegation 98

Delegation Multitasking Networking Food 98

Ruby

OCTOBER 8, 2020

The task of small businesses right now is not simple. Katie Hurst: Well, and something that’s unique to you that isn’t to other small business owners that we’re talking to, is this idea of telling a story during this time. And 10% of sales of this one thing is going to go towards this one cause.”

Networking 52

Networking Small Business Communication Sales 52

Fellow

FEBRUARY 9, 2024

There’s a ton of technology out there that can help you automate most of your mundane, manual tasks, meaning your team can use this time to complete tasks that will actually help your business grow faster. Calendly is an automated appointment scheduling platform that helps to solve this problem. Pricing: Free plan is available!

Software 52

Software Sales Problem-Solving Bookkeeping 52

Ruby

JULY 14, 2021

The shortage includes a dearth of candidates for highly technical positions in the fields of operations/logistics and manufacturing/production as well as countless unfilled roles that emphasize communication—jobs in areas such as customer service, office administration, and sales/marketing.

Customer Service 52

Customer Service Logistics Problem-Solving Manufacturing 52

Ask a Manager

JULY 11, 2018

A reader writes: I am the owner of a small business and responsible for my team of three employees. As a tour operator, our work is seasonal, with a very busy period for seven months of the year and little to do for the other five. Aside from this, though, how about enlisting your employees in helping solve the problem?

Problem-Solving 34

Problem-Solving Small Business Sales Creativity 34

Ruby

OCTOBER 29, 2021

The connection you create, not your litany of ideas to solve their problems or fix their feelings, is the real “solution,” because it makes things better for the other person in their present moment. Your business can connect with and help more customers by boosting everyone’s empathy capabilities.

Sales 52

Sales Small Business Communication Problem-Solving 52

Ruby

FEBRUARY 20, 2020

Customer service is the key differentiator for any business , regardless of size or industry. If you don’t have the skills to provide excellent customer experiences, you’re not only losing out on sales, but hurting your organization’s customer satisfaction and retention rates.

Customer Service 52

Customer Service Mentoring Problem-Solving Sales 52

Ruby

JANUARY 24, 2022

High-quality, relevant content—including videos, articles, guides, and more—can give your audience information they need to make better decisions, solve problems, and stay up-to-date, thereby improving affinity with your business and brand. Every business thrives on sales. Provide stellar customer support.

Customer Service 52

Customer Service Sales Problem-Solving Manufacturing 52

Ruby

OCTOBER 19, 2020

I think that content and SEO are two things that, as small business owners, you can often feel overwhelmed by. I think that you all really de-mystify that and that’s a really important thing to be able to do for small businesses. You’re also going to have your sales representatives know about your content.

Small Business 52

Small Business Problem-Solving Technology Interviewing 52

Success

NOVEMBER 14, 2023

A journey filled with unexpected events is an apt comparison for what many small business owners encounter in entrepreneurship. During a conference in 2015, the future co-founders started talking about a mutual passion to address the problem of equity in the small business space. The problem?

Small Business 120

Small Business Problem-Solving Banking Finance 120

Success

FEBRUARY 15, 2022

In 2021 their local team of over 30 real estate agents sold over 550 homes for over $160,000,000 in sales volume, making them one of the top producing real estate teams in Canada, and the #1 eXp Realty team in Alberta. . The team has sold over $1 billion in 2021 in real estate sales. Gogo Bethke. Tom and Lisa Bilyeu. Andrea Callanan.

Real Estate 125

Real Estate Coaching Mentoring Sales 125

SnackNation

AUGUST 28, 2016

Hack days do have tons of upside, but the problem is that they are geared towards developers, and don’t lend themselves to wider participation by the rest of the organization. We already really enjoy working together to solve problems and find creative solutions on a daily basis, so the escape room was a natural extension.

Creativity 75

Creativity Software Problem-Solving Food 75

Ruby

DECEMBER 10, 2019

It means business opportunity. Any business looking to grow should consider using a live chat service. In fact, live chat might be the most important sales and customer service channel today. Overcome sales objections. Sales and marketing teams use live chat to generate interest and turn prospects into customers.

Customer Service 52

Customer Service Sales Banking Communication 52

Ruby

JUNE 22, 2021

Those receptionists can help the people you serve navigate the often sensitive and emotionally fraught challenges they bring to your business. Here’s how the right IT answering service will grow your business. An IT answering service keeps your business human. An IT answering service keeps the conversation going.

Problem-Solving 52

Problem-Solving Purchasing Training Computer 52

Ask a Manager

SEPTEMBER 21, 2022

No — that’s too short-term to strengthen your candidacy in any meaningful way, and you’ll just end up having to answer questions about what happened there (which isn’t necessarily a problem in itself, but in this case there’s no payoff in exchange for doing that, so there’s no point). Should I talk to her about the problems?

Interviewing 52

Interviewing Salary Problem-Solving Sales 52

Ruby

JULY 10, 2020

Customers expect better, more personalized service within minutes of reaching out to a business. This is particularly true for small businesses, whose best shot at outperforming the big guys is through customer service. And we’ve learned a ton from our customers and the businesses we admire along the way.

Customer Service 52

Customer Service Advertising Training Technology 52

Vantage Circle

JULY 6, 2021

Open-minded: They have problem-solving skills and are open to new ideas. They approach each problem from various views and perspectives. Change approach according to situations: Keep learning through various problems. Joint venture: Joint ventures is a business growth strategy.

Leadership 85

Leadership Decision Making Manufacturing Controlling 85

Vantage Circle

JULY 6, 2021

Open-minded: They have problem-solving skills and are open to new ideas. They approach each problem from various views and perspectives. Change approach according to situations: Keep learning through various problems. Joint venture: Joint ventures is a business growth strategy.

Leadership 52

Leadership Decision Making Manufacturing Controlling 52

Success

DECEMBER 5, 2024

Launching your first business can be a rewarding but challenging endeavor, commonly motivated by a desire to pivot from traditional employment or bring a unique idea to life. In fact, according to survey results from Morning Consult and Samsung Solve for Tomorrow , 50 percent of Gen Z aspires to start their own businesses.

Sales 98

Sales Equipment Food Purchasing 98

Success

APRIL 9, 2025

Quick Tip: Parents working from home may also want to consider traditional side hustles like pet-sitting, childcare, sales and event planning, too. Many jobs for stay-at-home dads and moms require skills you use dailylike communication, organization or problem-solving. Transcription Converting audio files into written text.

Customer Service 106

Customer Service Bookkeeping Networking Flexibility 106

Success

NOVEMBER 22, 2024

Researchers and communities will have the ability to jump in to help solve the problems social networks currently face, and developers will be able to experiment with many new forms of interaction.” We believe this will unlock a new era of experimentation and innovation in social media.

Networking 106

Networking Consulting Problem-Solving Advertising 106

Success

FEBRUARY 4, 2025

They are tackling complex challenges, solving real-world problems and, in the process, creating jobs and driving innovation. billion in sales in 2023. She rose from a marketing assistant to sales and e-commerce director of Dealer Groups, where she championed change and consumer advocacy.

Influencing 105

Influencing Automotive Real Estate Leadership 105

Ruby

JANUARY 22, 2025

First, theres live chat, a more personalized problem-solving solutionusually for more complex taskswhich quickly connects customers with a human representative in real time. Let us show you how effortlessand impactfulwebsite chat can be for your business. Website chat can benefit businesses of all sizes. Get started.

Prioritization 59

Prioritization Small Business Communication Problem-Solving 59