Attendance Bot

JUNE 13, 2025

While harder to quantify, the cost of losing even a few high-value clients due to inconsistent service can easily exceed six figures annually. Practical Approaches to Smarter Scheduling: Strategies and Tools Effective workforce scheduling hinges on combining smart strategies with the right technology. It lands on the person in charge.

Flexibility 52

Flexibility Flexibility Customer Service Training 52

Work Life

JUNE 12, 2025

AI-powered coaching tools whisper in managers’ ears to help them sound more empathetic on customer calls. HR software can suggest how to phrase feedback based on an employee’s personality profile. EQ is still critical, but it’s quickly becoming a baseline that technology can assist with or even imitate.

Consulting 75

Consulting Leadership Catering Customer Service 75

Work Life

JUNE 27, 2025

Approaches to enterprise software development provide a useful way to gauge whether you’re leaning too far in either direction. Balancing Your Leadership Approaches Early on in the history of the software industry, a “waterfall” strategy reigned supreme. Building this business required attention to detail and customer service.

Leadership 74

Leadership Coaching Software Prioritization 74

Vantage Circle

DECEMBER 29, 2024

GDP Directly tied to employee disengagement Comparative Industry Analysis: Engagement Levels by Sector as per ADP Research Technology: 29% engagement rate Healthcare: 34% engagement rate Retail: 20% engagement rate Manufacturing: 14% engagement rate Mitigation Strategies One Can Look at! account for approximately $1.9

Salary 111

Salary Onboarding Healthcare Software 111

Success

JUNE 4, 2025

Bengios AI technology intends to incorporate a broader set of probabilities into its responses and decisions, ensuring it remains fundamentally critical and balanced. Bengios new AI software is not built or designed like autonomous bots intended to perform human tasks.

Controlling 102

Controlling Government Customer Service Computer 102

Great Place to Work

FEBRUARY 24, 2025

By empowering frontline workers to adapt in the moment, Wegmans not only leaves space for better customer service, it reminds the team that they have a shared mission. Get your employee engagement software But because theyre so focused on the day-to-day, they can often forget about purpose. But true teamwork takes effort.

Teamwork 52

Teamwork Leadership Onboarding Decision Making 52

Vantage Circle

OCTOBER 28, 2024

Technology Perspective Challenge 1: Ineffective Use of Communication Tools As more workplaces embrace remote and hybrid work models, communication tools have become the lifeline for organizational collaboration. They may feel that their feedback goes unnoticed, which might decrease their productivity and impact customer service or sales.

Retail 97

Retail Healthcare Manufacturing Onboarding 97

Insperity

APRIL 16, 2020

It requires deliberation, planning and, likely, some investment in technology. Customer service reps, salespeople and IT specialists may be entirely successful conducting business in another location, whether that’s a home office or a co-working space. Technology: the work-from-home program secret sauce.

Supplies 345

Supplies Software Technology Customer Service 345

The Receptionist

NOVEMBER 22, 2021

Customer service trends are no exception. Organizations were forced to figure out how to provide quality service to their customers in new ways. As a result, the Internet became the most important tool for connecting with customers. So, lets take a look at the latest customer service trends we are seeing today.

Customer Service 130

Customer Service Problem-Solving Purchasing Technology 130

Insperity

SEPTEMBER 28, 2017

Choosing the best HR technology platform for your business is a complex endeavor. They have their fingers on the pulse of your business’s HR operations and are often better able to help you set priorities for a technology platform. That’s time and money you’ll never get back. What bonus features would benefit our organization most?

Software 203

Software Payroll Onboarding Purchasing 203

The Receptionist

FEBRUARY 14, 2022

And you can use chatbots to extend the reach of your sales and customer support teams. In this guide, we’ll explore what chatbots are, why you need this technology, and how you can implement it into your organization. A chatbot is a software application that mimics human conversation. But don’t worry.

Customer Service 130

Customer Service Software Problem-Solving Sales 130

Insperity

DECEMBER 10, 2019

Human resources and technology are now forever linked. Over the last few decades, new technology has increasingly become a major enabler of day-to-day human resources activity. Technology has simplified the HR function and made it more robust while helping companies to overcome common challenges. It’s easy to see why.

Technology 189

Technology Onboarding Communication Customer Service 189

Insperity

OCTOBER 19, 2023

Other employees may instead fear the unknown and resist the change associated with the adoption of new technology. Virtual chatbots can act as customer service representatives in helping employees with everyday questions and needs. A plethora of HR technology exists to enable these efforts. What is AI?

Software 290

Software Security Legal Problem-Solving 290

Insperity

APRIL 25, 2017

Many businesses today look at the technology available and decide that, yes, adding remote workers to their traditional employee mix makes sense. However, incorporating remote employees into your traditional office requires deliberation, planning and, likely, some investment in technology. Technology: The secret sauce .

Supplies 235

Supplies Software Technology Customer Service 235

The Receptionist

SEPTEMBER 25, 2021

Here are 15 room scheduling software tools that take the pain out of scheduling events and meetings for your coworking space. Scheduling Software Management for Coworking 1. Skedda Skedda is an online booking and scheduling software for coworking spaces. Cobot Cobot is a simple coworking space management software.

Software 130

Software Sales Problem-Solving Customer Service 130

Office Space

APRIL 12, 2023

An IWMS, or Integrated Workplace Management System, is a scalable, cloud-based software platform that helps track virtually every aspect of the workplace and a corporate real estate portfolio. In this article, we explore the evolution of IWMS software and why it’s becoming one of the most important hybrid working tools today.

Software 130

Software Real Estate Maintenance Leadership 130

Insperity

APRIL 9, 2019

Broadly speaking, there are three key options to choose from: hire an HR director and build an in-house team; hire a small handful of HR managers who utilize an array of HR technology tools; or outsource your HR needs to a professional employer organization (PEO). The technology option. The in-house team.

Payroll 221

Payroll Software Technology Maintenance 221

Insperity

AUGUST 1, 2024

These might include: Developing leaders and managers Improving onboarding and acclimation of new hires Transferring institutional knowledge to reduce the impact of attrition/turnover of staff Boosting retention Enhancing customer service With clear insights into the need behind the mentoring effort, you’ll be better able to gauge success.

Mentoring 264

Mentoring Onboarding Leadership Training 264

The Receptionist

DECEMBER 12, 2022

With the right system in place, you can modernize your organization, improve your workplace efficiency, adhere to safety and industry protocols, and deliver consistently positive customer service, too. In this guide, we’ll break down what to look for when choosing visitor management software. Let’s get started.

Software 130

Software Security Computer Customer Service 130

Ruby

JULY 19, 2020

But, even in this era of automation, focusing on the human element of your business can be your most valuable tool in impressing potential and current customers alike. In fact, 66% of customers think that a company’s customer service reputation is a critical factor while making a purchase decision. Probably not.

Customer Service 52

Customer Service Purchasing Technology Small Business 52

Vantage Circle

MAY 20, 2024

Introduction to Employee Engagement Software It is no secret that employee engagement is crucial for companies to thrive in the modern workplace. In the tech-driven modern workplace, using technology to build employee engagement tools is rather a smart move. But how can you ensure engagement? What are Employee Engagement Tools?

Software 105

Software Communication Flexibility Flexibility 105

Insperity

MARCH 17, 2022

By hiring employees across time zones, many companies are taking advantage of the opportunity to: Extend business hours Make personnel immediately available to more customers, thereby improving customer service Broaden the job candidate pool to obtain top-tier talent Increase diversity in their workplace.

Leadership 262

Leadership Problem-Solving Communication Customer Service 262

The Receptionist

APRIL 30, 2024

And for good reason – different software solutions all packaged together with one price sounds pretty appealing. Some software companies seem to offer everything you might need to run your business. Your tech stack — the different types of software you use to run your business — often dictates how smoothly your operations run.

Customer Service 130

Customer Service Purchasing Software Problem-Solving 130

Vantage Circle

JUNE 3, 2024

What is Payroll Software? Payroll Software automates managing employee salaries, wages, bonuses, and deductions. Payroll software typically includes features such as tax calculation, direct deposit, employee self-service portals, and integration with other HR and accounting software.

Payroll 59

Payroll Software Customer Service Security 59

Work Life

AUGUST 21, 2024

Within five years, technology, the pandemic, and market trends have had a dynamic impact on the workplace that has propelled us light-years ahead. Customer service 2. Customer service 4. Sales The top three soft skills in 2023 were time management, customer service, and critical thinking.

Customer Service 76

Customer Service Software Verbal Communication Project Management 76

Vantage Circle

OCTOBER 5, 2021

This is where Talent Management Software comes in. Making HR Processes Effortless With Talent Management Software. Talent Management Software can help automate some of the redundant tasks and optimize existing processes. Talent management software can bring the data together for easy access for both HR teams and the employees.

Software 59

Software Onboarding Payroll Customer Service 59

Vantage Circle

JUNE 3, 2024

What is Payroll Software? Payroll Software automates managing employee salaries, wages, bonuses, and deductions. Payroll software typically includes features such as tax calculation, direct deposit, employee self-service portals, and integration with other HR and accounting software.

Payroll 52

Payroll Software Customer Service Security 52

Success

OCTOBER 19, 2023

Technology addresses former challenges while creating new demands. Adaptability: Effectively manage unexpected changes such as industry shifts and technological advancements with new skills. But it can also offer traction for a career change, such as when a solopreneur takes on the soft skills required for presentations or sales.

Leadership 124

Leadership Training Customer Service Networking 124

Ruby

JULY 13, 2017

These moments of meaningful interaction are only made possible through the combination of human interaction and technology. Technology Affects Relationships People are often caught in the push and pull of technological connectedness and the perceived deterioration of face-to-face interaction—a result of the widespread use of smartphones.

Technology 52

Technology Customer Service Cleaning Communication 52

Go Burrows

MARCH 19, 2023

In this conversation, Jessica talks about emotional intelligence, using technology like chatGPT at work, finding (and using) your voice, and being vulnerable in the workplace. Jessica McBride has over 10 years of experience in supporting executives. Her passion lies in communication and how it can shape a company from the top down.

Food 98

Food Catering Customer Service Networking 98

The Receptionist

FEBRUARY 6, 2023

Use Resume Screening Software After the job posting goes live, it won’t be long before you start receiving resumes from candidate hopefuls. If you get a big response from your listing, you may wish to use resume screening software, also known as candidate screening software. What does customer service mean to you?

Onboarding 130

Onboarding Software Interviewing Bookkeeping 130

Vantage Circle

OCTOBER 30, 2020

Information technology is now combined with telecommunications. Customer service orientation. They should deliver thoughtful, courteous, and professional service, meeting the client’s needs. Information technology. It includes devices, tools, hardware, software, systems, apps, and IT. Respect for diversity.

Work Ethic 116

Work Ethic Problem-Solving Customer Service Technology 116

Success

FEBRUARY 15, 2024

For instance, customer service, sales and human resources, while having technical aspects, are more likely to require emotional intelligence to succeed. How to build soft skills Human interconnectedness is expanding as rapidly as technology. Other types of positions may require greater emphasis on soft skills.

Teamwork 120

Teamwork Problem-Solving Creativity Customer Service 120

Office Vibe

OCTOBER 5, 2023

Quality goals focus on making customers happier by reducing errors and maintaining top-notch quality (they go hand-in-hand with customer service goals, see below). Efficiency goals can be met by incorporating new technology to reach them. Streamlining a process, like in manufacturing, reduces waste and saves money.

Sales 93

Sales Customer Service Teamwork Software 93

Success

OCTOBER 24, 2023

For instance, an adaptable employee will embrace the benefits of a new software system rather than focusing exclusively on faults. Creativity Creativity fosters innovation and novel ideas, essential to staying ahead as new technologies and markets emerge. They enhance team cohesion and reduce workplace drama.

Problem-Solving 119

Problem-Solving Teamwork Creativity Maintenance 119

Success

MARCH 11, 2022

Remember that how business is conducted changes every day due to globalization, e-commerce , the Internet, new software programs. Technological Differentiation. This age of modern technology affords many opportunities to advance our ways of operating and communicating. Capitalize on innovation rather than being a victim of it!

Sales 105

Sales Customer Service Communication Technology 105

Work Life

JUNE 9, 2024

And the software giant builds the products that are used by employees at some 150,000 workplaces, from small businesses to Fortune 500 companies; from sales and customer service teams to marketing and tech teams. And then after that, I had a long background in sales, selling HR software. I’ll give you an example.

Learning 98

Learning Software Sales Onboarding 98