Ruby

FEBRUARY 1, 2024

What makes a company’s customer service special? Maybe more importantly, what causes customer service to miss the mark? And where does your business fit into all this? That knowledge formed the basis of one of our most popular articles, Ruby’s customer service audit checklist. Take the quiz.

Customer Service

Ruby

DECEMBER 6, 2019

Surely, by now, most customers would prefer to send an email, fill out an online form, or contact a company via social media—right? Our technology-driven society has created a higher premium on authentic conversations and human contact. If your business can’t provide that, your customers will go elsewhere.

Customer Service

Ruby

JULY 19, 2020

But, even in this era of automation, focusing on the human element of your business can be your most valuable tool in impressing potential and current customers alike. In fact, 66% of customers think that a company’s customer service reputation is a critical factor while making a purchase decision.

Customer Service

Insperity

JANUARY 18, 2018

Because the burden of proof for FLSA compliance lies with the employer, not the employee, it’s vital for businesses to maintain accurate records related to hours worked and wages paid. It’s not uncommon for small businesses to have informal work arrangements, incomplete or non-existent job descriptions, or no employee handbook at all.

Legal

Ruby

FEBRUARY 5, 2021

For small business owners, choosing the right customer engagement solution has never been more important. And with so many new technologies and customer trends to keep track of as a business owner, it can be difficult to know which of your business investments is going to end up paying off in the long run.

Small Business

Ruby

JULY 19, 2023

For small businesses, these rapid advancements can come at a cost: You may know AI could potentially provide a competitive edge, but how can you apply it—ideally without compromising the customer experience? Empathy-based social skills Great customer service is usually high on empathy.

Small Business

Ruby

NOVEMBER 16, 2023

One of the most important aspects of any small business is receiving incoming calls. But not every business has the luxury of a dedicated team member monitoring the phones during the workday—not to mention all the calls that come in after-hours. Luckily, there’s no shortage of call answering services out there to assist.

Small Business

Ruby

JULY 14, 2022

We’re feeling fortunate to have been in the game for nearly two decades—a milestone few businesses achieve. This isn’t just about how far Ruby has made it; it’s about the thousands of small businesses we’ve supported along the way. After all, our customers’ success is our success , and it’s something we celebrate every day.

Small Business

Ruby

APRIL 30, 2020

And for the more than 30 million small businesses that make up 99.9 In creating a plan now (even if reactively) to keep your business functioning in times of crisis, you’re not only better able to handle what’s happening at present, you’re also more prepared for the future. None of us saw it coming.

Planning

Ruby

JANUARY 18, 2023

The reality of owning a small business in today’s market Customer expectations may be evolving faster than the modern marketplace. As a small business owner in today’s climate, the better way to earn customer loyalty is by aligning your company’s social and environmental activities with its business purpose.

Small Business

Ruby

DECEMBER 31, 2014

They serve to solve the issues facing small businesses everywhere. For small businesses, initial success and subsequent growth in customer management can mean an ever-growing number of calls, more than can be personally handled. What are the benefits of remote receptionists?

Customer Service

Ruby

APRIL 24, 2024

Even some small businesses have gotten to the point where they’d rather redirect incoming calls to some interactive voice response (IVR) system. That’s a shame because if you’ve ever called a business as a consumer and got rustled into one of those automated systems, you know how irritating they can be. For the caller?

Small Business

Work Life

JUNE 9, 2024

And the software giant builds the products that are used by employees at some 150,000 workplaces, from small businesses to Fortune 500 companies; from sales and customer service teams to marketing and tech teams. I was essentially a sales rep selling into the technology, media, and telcom space.

Learning

Ruby

OCTOBER 11, 2019

If there’s a box in the corner offering live customer support, you can be confident the business is experiencing better than average customer service, conversion, retention, and satisfaction. The benefits of live chat for businesses are numerous. times more likely to convert into customers.

Customer Service

Ruby

NOVEMBER 25, 2019

Live virtual receptionist services are the modern evolution of the in-house receptionist function of yesteryear. Cloud computing and advances in telecommunications technology have made it possible for receptionists to handle calls remotely, if and when businesses need them to. Discover to turn your callers into loyal customers.

Customer Service

Ruby

MAY 4, 2021

Today, while VoIP calling is still largely dependent on the quality of the user’s internet connection, the technology has a whole heck of a lot to offer in terms of features and usability. However, although VoIP calling has come a long way, it’s not a perfect match for every small business. How does VoIP work?

Customer Service

Ruby

DECEMBER 11, 2023

Most small businesses need someone to answer phones, respond to customer questions, take messages, and route calls, as needed. In fact, many businesses can derive far more benefits from outsourcing to a virtual receptionist service provider. For starters, our agents are highly-trained customer service experts.

Payroll

Ruby

MARCH 24, 2016

Let’s discuss your options so you can decide which one may be best for your small business’ needs. You have three main options for a small business phone system: VoIP, landline, and virtual phone system apps. Voice over Internet Protocol, or VoIP for short, is common technology you’ve probably used before.

Small Business

Ruby

APRIL 17, 2024

It’s easy to see why they need time to decompress and compose themselves, so they can maintain that high level of customer service without cracking. Instead, focus on streamlining the customer experience. 24/7 responsiveness: Few small businesses can afford ‘round-the-clock coverage…unless they’re using Ruby to do it.

Customer Service

Ruby

OCTOBER 3, 2023

million small businesses in America. If not—but you’re thinking about it—you need a solid business plan before doing anything else. Either way, you’ve probably got a good idea of where you want your business to go. That’s what a good business plan does for you. There are 33.2 Do you own one of them?

Planning

Ruby

SEPTEMBER 13, 2019

If your business is receiving more calls than you’re able or willing to answer, it’s time to consider using a virtual answering service. When business owners first encounter the words “virtual answering service,” they frequently assume it’s something highly technological and perhaps unaffordable. Get the guide 3.

Customer Service

Ruby

JANUARY 4, 2023

Every business owner wants to be there for their customers in their time of need. That’s the question keeping small business owners up at night as they compete for customer loyalty. Regardless of the cause, the lack of talent makes it harder for any business to stay open and fully staffed.

Small Business

Ruby

SEPTEMBER 30, 2019

Challenges Some IVR and IVR-equivalent technologies attempt to handle the customer interaction entirely from beginning to end; they may ask a caller to “please describe your problem in a few words” and then perform an action the caller could have done for themselves, or (more often, it seems) reply with a “sorry, I didn’t get that.”

Customer Service

Ruby

APRIL 20, 2015

It’s critical for small business owners today to craft and implement an effective customer engagement strategy. The higher your engagement levels are, the deeper your relationships with customers become. Engagement fosters loyalty and drives customers to spend more money.

Purchasing

Ruby

MARCH 25, 2021

Creating an omnichannel approach to meeting your customers digitally and in-person starts with having a vision for what that might look like for your particular business. In a multichannel environment, a customer may not have a seamless, consistent experience if they switch channels. are aligned and synchronized.

Customer Service

Ruby

JUNE 16, 2017

As a small business owner, you probably don’t need scientific data to convince you that a little distraction-free time now and then would be incredibly helpful, but here’s a stat just for good measure: we accomplish roughly 50% less when we try to do two—or more—things at once. May I take a message ?”

Customer Service

Ruby

OCTOBER 25, 2019

Inspired by the retro feel of the 1962-set movie “Down With Love,” Jill wanted to develop a brand that not only was vibrant, and fun to look at, but also conjured up an era when customer service was king. We chose the tagline “All business is personal.”

Small Business

Ruby

JANUARY 10, 2017

If meeting clients in person is vital to customer service success, you might need a traditional office space. Capital is a common problem small businesses face, and rent isn’t cheap. Do customer service right and make that client call at 5:30 am. Are you launching a small business?

Home Office

Vantage Circle

JUNE 3, 2024

The customer support service needs to buckle up in getting back to users. Customer Reviews “Support could be better, as it takes time to reach the right person for assistance.” The platform provides quick and responsive customer service. The customer service needs real betterment.

Payroll

Ruby

JANUARY 25, 2024

If your products or services are of equal value to others, increase your prices accordingly—and communicate the value to consumers. Maybe you offer better customer service or specialize in something hard to get, for instance. Take a hard cold look at your business processes. We can help you gain and retain business.

Supplies

Vantage Circle

JUNE 3, 2024

The customer support service needs to buckle up in getting back to users. Customer Reviews “Support could be better, as it takes time to reach the right person for assistance.” The platform provides quick and responsive customer service. The customer service needs real betterment.

Payroll

Ruby

DECEMBER 10, 2020

Set up the technology necessary to improve your reception capabilities while actually lessening the time obligation for your staff. At the end of the day, it’s about treating everyone as well as possible – customers and employees alike. Looking for more tips on creating better customer experiences?

Communication

Ruby

JULY 8, 2019

How do successful business owners stay on top of it all? While caffeine can certainly boost productivity, thriving businesses are leveraging technology to elevate customer experience and the efficiency of business operations. Is it time-travel? Copious amounts of coffee? Calendly There.pm Both the U.S.

Bookkeeping

Attendance Bot

OCTOBER 9, 2023

Whether you’re a small business owner or a human resource professional, this blog aims to equip you with valuable insights and actionable tips for creating a successful staffing plan. To Ensure Adequate Staffing Levels A staffing plan helps businesses to determine the optimal number of employees required to meet their targets.

Planning

Vantage Circle

JUNE 19, 2023

By incorporating the AI-powered conversation intelligence platform, Tether, they could not only capture customer responses but also identify valuable information that may have gone undiscovered. This study demonstrates the potential of utilizing a multi-channel research approach and AI technology to reveal actionable insights.

Communication

Ruby

FEBRUARY 8, 2022

Meanwhile, those jobs that do require people to be nice—customer service, for instance—often fall into the “low-skill” or “entry-level” category. Hard skills are in abundance, employers are well-positioned to train for them, and we have a multitude of tools and technology that can pick up the slack when need be.

Training

Ruby

SEPTEMBER 28, 2022

We’re surrounded by technologies that summarize, quantify and simplify the daily data of life. A key point of leveling up your listening in a customer service conversation is to give your customer a voice. via GIPHY Visit Ruby’s small business hub for more ways to build great conversations with the people you serve.

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