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Customer Service Trends You Need to Know

The Receptionist

Customer service trends are no exception. Organizations were forced to figure out how to provide quality service to their customers in new ways. As a result, the Internet became the most important tool for connecting with customers. So, lets take a look at the latest customer service trends we are seeing today.

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Artificial intelligence (AI) at work: What you need to know

Insperity

As a reaction to alarmist news headlines about “robots taking over” that tend to dominate the discussion, many employees fear for their job security and worry that they will be replaced by AI. Instead, employees who adapt well to AI will enjoy more opportunities and job security. What is AI?

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A tried-and-true guide to managing remote employees

Insperity

For instance, after 90 days of tracking a call center employee’s work, you may discover the need to extend customer service hours or identify a bottleneck that impacts productivity. Identify and provide the right tools. Be ready to accept the limits of remote work for some portions of a job.

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Bring company core values to life – from poster to practice

Insperity

The values you select should be consistent across your entire company, whether it’s the finance department, sales, customer service or operations. Examples of basic values that a company can use as a starting point: Safety – This is a basic promise to everyone that they’ll work in a secure, supportive environment.

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4 common change management mistakes to avoid

Insperity

Will it help the company increase profits, which could translate into better job security or better compensation for them? Let’s say your change initiative aims to improve your customer service process. Your employees need to understand the reason behind the change. What does that mean? Improved how ?

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AI And the Next Generation of Workplace Architecture

All Work

In this field, AI has the potential to increase safety and security for workers and for the building itself. By tapping into machine learning, potential risks — along with safety hazards on the job site — can be better identified and resolved.

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Using a Visitor Management System at Your Chiropractic Office

The Receptionist

A robust VMS can help improve the customer experience you deliver in the following ways: Provide a secure way to check in Paper logbooks used to be the standard way to record patient arrivals…but today, with so many other options, it’s not the best way. This helps you ensure greater retention through customer service.

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