Attendance Bot

JUNE 13, 2025

Supports agile responses to fluctuating demand, improving customer service, and reducing overtime. Leveraging Historical Data and Forecasting Use past attendance, sales, or service volume data to predict staffing needs. Enables smoother shift swaps and less disruption when someone calls in sick or requests time off.

Flexibility

Work Life

JUNE 27, 2025

Approaches to enterprise software development provide a useful way to gauge whether you’re leaning too far in either direction. Balancing Your Leadership Approaches Early on in the history of the software industry, a “waterfall” strategy reigned supreme. Building this business required attention to detail and customer service.

Leadership

Great Place to Work

FEBRUARY 24, 2025

By empowering frontline workers to adapt in the moment, Wegmans not only leaves space for better customer service, it reminds the team that they have a shared mission. But one of your sales teams consistently overpromises to close deals with clients. Get your employee engagement software

Teamwork

Vantage Circle

OCTOBER 28, 2024

Solution: Provide regular, hands-on training sessions to use tools like video conferencing, messaging platforms, and project management software so they can gain confidence in using these tools. They may feel that their feedback goes unnoticed, which might decrease their productivity and impact customer service or sales.

Retail

The Receptionist

FEBRUARY 14, 2022

And you can use chatbots to extend the reach of your sales and customer support teams. A chatbot is a software application that mimics human conversation. To imitate human conversation, chatbot software uses artificial intelligence (AI), specifically natural language processing. You’re absolutely right.

Customer Service

Insperity

APRIL 16, 2020

Customer service reps, salespeople and IT specialists may be entirely successful conducting business in another location, whether that’s a home office or a co-working space. Literally hundreds of technology options exist, so your company will need to analyze which combination of software investments will work best for your situation.

Supplies

The Receptionist

SEPTEMBER 25, 2021

Here are 15 room scheduling software tools that take the pain out of scheduling events and meetings for your coworking space. Scheduling Software Management for Coworking 1. Skedda Skedda is an online booking and scheduling software for coworking spaces. Cobot Cobot is a simple coworking space management software.

Software

Work Life

JULY 8, 2024

From Jack Bogle, who was passionate about democratizing investing for Vanguard Group account holders, to Jeff Bezos, who signaled a “relentless” focus on customers in his first letter to Amazon shareholders, CEOs and founders have built legendary businesses and cultures on a “customer first” mentality.

Customer Service

Success

MARCH 15, 2023

I received an email from a prospective client who said her company really wanted to hire me to speak to its sales staff. The CEO needed to make sure the sales director was onboard, though. So next I met with the sales director. Then the CEO and sales director together. Naturally I said yes, and that call went well, too.

Sales

Insperity

APRIL 25, 2017

Customer service reps, salespeople and IT specialists may be entirely successful conducting business in another location, whether that’s a home office or a co-working space. Literally, hundreds of technology options exist, so your company will need to analyze which combination of software investments will work best for your situation.

Supplies

Insperity

NOVEMBER 5, 2019

Take the example of a product manager who needs to decide which new features to include in a software update. When you’re planning to make a decision that will impact your customers, it makes sense to hear from them. You can also survey your customers and use that data to inform your decisions.

Decision Making

Insperity

APRIL 30, 2019

This may mean missed sales, lost clients, poor customer service and less time planning and implementing core business strategies. While empathy is important, you want to be careful to not unintentionally support her negative feelings toward the new software. It may even lead them to quit.

Software

Vantage Circle

MAY 20, 2024

Introduction to Employee Engagement Software It is no secret that employee engagement is crucial for companies to thrive in the modern workplace. Employee engagement tools are software platforms or applications designed and adopted by companies to enhance employee satisfaction and engagement. But how can you ensure engagement?

Software

Success

AUGUST 28, 2022

Under normal circumstances, this mission would have made Slone a strong contender for “Employee of the Year” at her software company, VMware. Slone came from sales. Kickliter’s role is unique: She is primarily focused on customer happiness. Imagine a customer service team on steroids.

Software

Attendance Bot

JULY 28, 2023

The rise of remote work has led to an explosion of software tools and platforms designed to help teams collaborate, communicate, and stay productive from anywhere in the world. In this blog, we’ll explore some of the best remote work software tools on the market today.

Software

Work Life

AUGUST 21, 2024

Customer service 2. Customer service 4. Sales The top three soft skills in 2023 were time management, customer service, and critical thinking. In 2018, the most popular soft skills were self-motivation and team leadership, followed by customer service. Customer Service Representative 2.

Customer Service

Success

MARCH 11, 2022

One dreaded statement from a sales prospect can make a salesperson turn pale. “Is A client recently said, “Our business has been so good for the past five years that we haven’t felt a need to do any sales training , but things are different now and we need help!” Learn to Sell Value by Differentiating Your Services.

Sales

Success

OCTOBER 19, 2021

And just when you need to focus on increased sales, supplies, shipping and more, you find yourself embroiled in brand revisions. That is, spending valuable time immersed in everything from working with a graphic designer for a more professional logo to developing standard communications verbiage for a small sales and marketing staff.

Sales

Ruby

APRIL 27, 2020

People want access to effective customer service when they need it and when it works best for them. Meeting the needs and expectations of your customers is part and parcel to a successful business strategy, and adding live chat to your customer service repertoire is great for your customers and smart for your bottom line.

Software

Fellow

NOVEMBER 13, 2023

Having the right software in place is important for any organization—but it’s especially important when you’re working with remote teams. But not all software is created equal. If you want your remote team to thrive, you need to give them software solutions that make it easier, more efficient, and more enjoyable to do their jobs.

Software

Work Life

JUNE 9, 2024

And the software giant builds the products that are used by employees at some 150,000 workplaces, from small businesses to Fortune 500 companies; from sales and customer service teams to marketing and tech teams. And then after that, I had a long background in sales, selling HR software.

Learning

Work Life

MARCH 18, 2024

Rather than treating seats as a commodity, the merged company chose to “distinguish around service and having a premium brand,” he says. The company has said 30% of seats this year will be in premium cabins, up two percentage points from 2019 levels. Bastian says Delta’s case hinged on investing in reliability.

Customer Service

Office Vibe

OCTOBER 5, 2023

Imagine you’re a sales executive. To boost monthly sales by 15%. For them, customer satisfaction isn’t an option — it’s the backbone of their business. Sales and revenue goals Make it rain! Increase sales, hit targets, and expand your customer base with sales and revenue goals.

Sales

Success

FEBRUARY 15, 2024

For instance, customer service, sales and human resources, while having technical aspects, are more likely to require emotional intelligence to succeed. On your resume For hard skills, list specific technical abilities and certifications relevant to the job, such as software proficiency, languages or technical capabilities.

Teamwork

Success

OCTOBER 19, 2023

But it can also offer traction for a career change, such as when a solopreneur takes on the soft skills required for presentations or sales. Technical skills upgrade Whether you code software, are a customer service representative or design digital graphics, the technical landscape has likely changed since you attended college.

Leadership

Success

OCTOBER 24, 2023

For instance, an adaptable employee will embrace the benefits of a new software system rather than focusing exclusively on faults. For example, a customer service associate can use the soft skills of communication, empathy and creative problem-solving skills to resolve a client complaint while increasing customer loyalty.

Problem-Solving

Fellow

DECEMBER 18, 2023

Here are some ways to land on clear metrics and agree on how you’ll track them: Set up software and team check-ins for tracking and adjusting goals. 6 team goals examples If you’re on leadership, sales, marketing, customer success, engineering, or design teams, these team goals examples are for you.

Sales

Vantage Circle

MAY 20, 2024

Introduction to Employee Engagement Software It is no secret that employee engagement is crucial for companies to thrive in the modern workplace. Employee engagement tools are software platforms or applications designed and adopted by companies to enhance employee satisfaction and engagement. But how can you ensure engagement?

Software

Office Vibe

SEPTEMBER 21, 2023

If the goal is to improve customer service, this should be a central point of discussion during the performance review and broken down into different ways customer service quality can be evaluated. Reports, project outcomes, customer feedback, peer reviews, and more.

Construction

Condeco Software

AUGUST 11, 2022

New York – August 11, 2022 – Condeco , the global leader in workspace scheduling software, today announced it is the proud recipient of a Bronze Stevie® Award for Most Innovative Deployment of HR Technology in the 2022 Stevie® Awards for Great Employers. Learn more about the Stevie Awards at [link].

Software

Tanveer Naseer

APRIL 25, 2011

As Tanveer writes about leadership and managing employees, I thought I’d share some of the questions I often get asked by business leaders about managing customer expectations, developing their employees and how to involve your team in the process of selling your business when the time comes to put it on the selling block.

Sales

Tanveer Naseer

APRIL 25, 2011

As Tanveer writes about leadership and managing employees, I thought I’d share some of the questions I often get asked by business leaders about managing customer expectations, developing their employees and how to involve your team in the process of selling your business when the time comes to put it on the selling block.

Sales

Ruby

MAY 5, 2021

In order to stay competitive, modern businesses need to leverage chat somewhere in their customer service workflow. Here’s why: Customers have high expectations. The experience that is seamless, fastest, and easiest will make the sale. Customers have no set hours. There’s no way around it. Get the guide.

Customer Service

Vantage Circle

JULY 29, 2022

Working at the office, from home, or remotely, EXP software ensures each employee has an amazing work experience that allows them to stay connected with their team and managers. Let’s take a look at some of the best employee engagement software options: Vantage Circle. Customer Support. Visit Website. Ease of Use.

Payroll

Condeco Software

MAY 23, 2022

Would the sales team like to kick-off their day by comparing pitch notes around a coffee bar? Communal tables could make it easy for members of your customer service team to jump in and help each other through difficult requests. And that doesn’t just mean adding more conference rooms — think outside the box.

Flexibility

Launch Work Places

NOVEMBER 27, 2023

Project Management Software and online tools that support project management are designed to streamline processes and improve results. Trello Manage projects as a team with this Kanban-board-style software program. Zoom Level up remote communications with the video conferencing software Zoom. per user on an annual basis.

Small Business

Vantage Circle

FEBRUARY 24, 2023

Such software offers a plethora of features making virtual sessions fruitful and fun. The scandal involved the bank's employees creating millions of unauthorized accounts for customers to meet sales targets and earn bonuses. Is there a connection between customer service and employee empowerment?

Communication