Great Place to Work

JUNE 25, 2025

For leaders, the benefits of business agility are manyfold​,​​ from enhanced customer service​ and​​ engaged employees​ to​​ reduced costs​ and better decision-making. Incorporating agile methods is part of your core strategy, positioning teams to transform tough problems into innovative solutions.

Problem-Solving

Vantage Circle

DECEMBER 29, 2024

GDP Directly tied to employee disengagement Comparative Industry Analysis: Engagement Levels by Sector as per ADP Research Technology: 29% engagement rate Healthcare: 34% engagement rate Retail: 20% engagement rate Manufacturing: 14% engagement rate Mitigation Strategies One Can Look at! account for approximately $1.9

Salary

Vantage Circle

OCTOBER 28, 2024

Retail Industry The way your employees feel is the way your customers will feel. And if your employees don’t feel valued, neither will your customers. Beyond the obvious financial burden, high turnover rates in the retail sector also disrupt operations. It is also a great way to boost employee loyalty.

Retail

Success

MARCH 5, 2025

retail companies implement widespread layoffs to reduce expenses, major players such as Starbucks , Kohls and Forever 21 are following suit. Layoff wave hits Kohls, Forever 21, Chevron and others Retail companies often lay off staff as a strategy to reduce costs and boost profitability. Over 15,000 U.S. revealed on Feb.

Retail

Workplace Insight

AUGUST 11, 2025

The addition of Roger Lewis to the portfolio supports Workstories’ vision for quality, sustainable British design and growth, reinforcing its commitment to customer service, expanding expertise, and delivering industry-leading products.

Manufacturing

Success

JULY 16, 2025

With Amazon just a click away and giant Walmart locations on what feels like every corner, it’s easy to fall into the big retail trap. These sayings and phrases remind us of the impact of small businesses, give business owners and employees encouragement and can even help persuade customers to buy local.

Small Business

Success

JULY 8, 2025

retailers over the course of the 96-hour event. Central to Prime Day’s success is Amazon’s subscription service, Prime, a cornerstone of its business that provides not only consistent revenue but also a window into evolving consumer habits. Amazon now accounts for nearly half of all online retail in the U.S. The long-term goal?

Logistics

Insperity

SEPTEMBER 3, 2020

For example, a retailer might reskill its in-store salespeople to work as remote customer service agents to support a change in focus from brick-and-mortar to e-commerce sales. A subset of reskilling, called upskilling , can help prepare your people for major changes in their current roles.

Payroll

Ask a Manager

JUNE 5, 2025

But I didn’t want to go back to what I was doing before, and I didn’t have any luck with retail/customer service roles despite having transferable skills. And even then it was only because I’d gone back to school and got a student position.

Customer Service

Great Place to Work

NOVEMBER 2, 2016

Leading retailers treat their people better, and employees give a lot more back to the company. The City of Seattle recently passed a “secure scheduling” measure that requires large retailers and restaurants to set shifts at least two weeks in advance and compensate workers for last-minute changes.

Retail

Ruby

OCTOBER 5, 2016

This week is International Customer Service Week, and as such, we’re sharing interviews with unique perspectives on what it means to be a champion of customer service. They deliver legendary customer service by operating at the top of the Ruby Service Pyramid. Go with your gut!

Customer Service

Ruby

AUGUST 16, 2021

That three-letter word is one of the most meaningful and rewarding things you can hear from a customer or client. It reflects the amazement someone feels when your customer service exceeds their expectations—when your business truly connects with them. After all, customer service is the number one differentiator between brands.

Customer Service

Insperity

NOVEMBER 9, 2017

The customer service representative who takes extra time to thoroughly handle a client’s issue, even though she knows doing so may increase her average call time and count against her numbers, is a good example of adaptability.

Leadership

Insperity

JUNE 6, 2013

Some airlines offer bonus miles if you sign up with a particular utility company or purchase gifts from a certain retailer. Check each loyalty program to see if they have merchant partners. Some online travel and restaurant booking sites offer bonus rewards , too. Stack rewards whenever you can.

Customer Service

Office Snapshots

FEBRUARY 12, 2024

Associates have successfully adopted working remotely while continuing to deliver exceptional customer service and luxury experiences, so NMG leadership embraced the remote-first hybrid model to maintain business continuity. Neiman Marcus Group recognized that the role of its workplace has changed dramatically.

Customer Service

Go Burrows

AUGUST 6, 2023

Maggie Olson has extensive experience at some of the biggest companies in retail, food & beverage, and technology. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Food

Success

JANUARY 30, 2023

To customers, a brand is the promise of an experience as well as the experience of that promise being delivered. Some aspects of your brand (great sensory appeal, supreme customer service , excellent training, meeting deadlines , etc.) will probably never change. Keep an open mind.

Customer Service

Work Life

MARCH 18, 2024

Target changed consumer perceptions through its partnerships with high-end designers, starting with a Michael Graves teakettle, but those collaborations account for a small percentage of the retailer’s annual revenue. Bastian says Delta’s case hinged on investing in reliability.

Customer Service

Work Life

JULY 1, 2024

” Jim Christy co-owns Midwest Cards, a trading card retailer based in Columbus, Ohio, with about 30 employees. He decided to give logistics-side workers Friday afternoons off while the six staff who work on the brick-and-mortar side and do customer service for online orders get off on Mondays, when the store was closed.

Retail

Insperity

APRIL 1, 2013

It can be the perfect fit for businesses that experience high turnover or seasonal spurts in production, such as restaurants or retailers. For example, customer service or technical support positions can’t be left vacant. How will you handle the impact on your staff? They could possibly get upset and quit.

Customer Service

Tanveer Naseer

OCTOBER 23, 2012

At one time or another, we’ve all had to deal with a customer service department whose response and actions left much to be desired. They are normally quite prompt on returning calls. I’ll be sure to have someone take a look at our system to find out why your calls went unanswered.

Customer Service

Success

NOVEMBER 24, 2022

A fabulous story like that shows what great customer service looks like, and it could be used for all kinds of reputation-building,” he says. We [used] our backstory to gain the trust of retailers who rely on prior sales results,” Perry said. What saddens Smith is that this story was never shared outside the company. “A

Insurance

Success

JANUARY 18, 2024

Social media also serves as a customer support hotline, enhancing customer service and resolving issues efficiently. “We A few sectors are real estate, financial advising, insurance, home repairs, brick-and-mortar retail and health care, where networking and referrals from friends and family make up the client base.

Influencing

Workplace Insight

MAY 1, 2022

The industries with the largest percentage rises in inactivity among the over-50s are wholesale and retail (40% rise), transport and storage (+30%), and manufacturing (+25%). Meanwhile, the occupations with the largest percentage rises are process plant and machine operatives (+50%) and sales and customer service occupations (+40%).

Problem-Solving

Ask a Manager

NOVEMBER 22, 2021

We are a niche online retailer. We do the vast majority of our sales through a popular online marketplace, but also have a company webstore where customers can order our products. Our customer service policy is posted on our website, but does not explicitly mention that we do not accept cancellations or offer refunds.

Customer Service

Vantage Circle

FEBRUARY 25, 2024

For instance, the online shoe and clothing retailer Zappos , renowned for its exceptional customer service, strives to create a standout employee experience through its "Zollar" program. It builds trust and loyalty among employees. This can lead to higher revenues and margins.

Teamwork

Success

JUNE 8, 2022

Instagram is great for fashion and retail, travel and tourism—anything that’s very highly visual in nature.” But… it’s great for customer service and for live media.”. If you’re a consumer-facing company, then the biggest platform size in terms of reach are Facebook and YouTube,” she says. Learn the Mechanics.

Advertising

Workplace Psychology

JANUARY 3, 2017

Under a new CEO, Best Buy cited the urgency to turn around its struggling consumer electronics retail business as the reason for ending its Results-Only Work Environment (ROWE) program (Lee, 2013). In 2013, in a complete reversal from its initial enthusiastic endorsement of ROWE, Best Buy terminated the program (Wong, 2013).

Flexibility

Workplace Psychology

JANUARY 3, 2017

Under a new CEO, Best Buy cited the urgency to turn around its struggling consumer electronics retail business as the reason for ending its Results-Only Work Environment (ROWE) program (Lee, 2013). In 2013, in a complete reversal from its initial enthusiastic endorsement of ROWE, Best Buy terminated the program (Wong, 2013).

Flexibility

Ruby

MAY 26, 2023

Great news—customers are more demanding than ever! A staggering 88% of businesses report their customers “have higher expectations than they did in previous years,” per Hubspot’s State of Customer Service survey. Why are customers demanding more? They’ll land new customers and hang on to their loyal existing ones.

Customer Service

Ruby

AUGUST 3, 2020

Like many retailers, NYC-based boutique Alice + Olivia lost significant opportunities to connect with customers following the COVID-19 outbreak. Unlike many retailers, however, Alice + Olivia didn’t simply close up shop or redirect customers to their online store. appeared first on Ruby Receptionists and Live Chat.

Customer Service

Workplace Insight

APRIL 25, 2023

Among parents considering a change of employment, a third (34 percent) would prefer self-employment if they were to change careers – ahead of retail (14 percent), healthcare (13 percent), education (19 percent) or other office work such as HR, IT and customer services (16 percent).

Customer Service

Ruby

DECEMBER 15, 2020

Outstanding customer service shines through the details. The chime when a visitor opens the front door, the number of rings before the phone gets answered, the words an agent uses to greet someone, the penmanship of a handwritten thank-you note—these are the kinds of small touches customer-centric companies obsess over.

Customer Service

Workplace Insight

OCTOBER 17, 2023

Integrating data from various departments and applying analytics produces customized reports that provide accurate, real-time insights. The implementation of embedded BI can also aid in improving customer service. Ultimately, this can lead to improved customer retention and acquisition.

Decision Making

Ruby

NOVEMBER 23, 2021

Despite appeals from retailers big and small for customers to get their shopping done early this year, the National Retail Federation is projecting that holiday sales from November to December will grow by 8–10% from last year. The challenges aren’t just affecting retailers. Try not to make assumptions about them.

Retail

Ruby

JANUARY 17, 2012

CNBC recently aired a special entitled “Customer (DIS)Service: A Maddening Look at the State of Customer Service” where they shined a spotlight on the customer service provided by outsourced call centers, waiters, retailers, recorded menu options, and a host of other industries.

Customer Service

Ask a Manager

OCTOBER 25, 2018

Last month I finally had a successful phone interview with one of this company’s internal recruiters, who agreed I have strong qualifications for either a customer service role or the job I would love to have and for which I believe I am well qualified, information editor. It doesn’t have to be retail management! And I waited.

Retail