Insperity

OCTOBER 19, 2023

Other employees may instead fear the unknown and resist the change associated with the adoption of new technology. Virtual chatbots can act as customer service representatives in helping employees with everyday questions and needs. A plethora of HR technology exists to enable these efforts. What is AI?

Software 289

Software Security Legal Problem-Solving 289

The Receptionist

JULY 2, 2024

Some common complaints from people who report having received poor customer service are: Long wait times: Whether on the phone or in person, people don’t like to wait. Rude or unhelpful workers: Customers can be put off if they perceive that an employee has a negative attitude or is unwilling to help them solve a problem.

Purchasing 243

Purchasing Customer Service Sales Problem-Solving 243

Work Life

JUNE 11, 2025

This shift isn’t just technological—it’s operational and cultural It’s not about replacing humans; it’s about augmenting them. As repetitive, manual tasks are passed to AI agents, employees are freed to focus on higher-value work: strategy, creativity, complex problem-solving.

Customer Service 59

Customer Service Sales Problem-Solving Software 59

Insperity

SEPTEMBER 28, 2017

Choosing the best HR technology platform for your business is a complex endeavor. If you don’t have a solid grasp on what you want to improve, you risk purchasing a platform or solution that ultimately won’t solve your company’s HR challenges. That’s time and money you’ll never get back. What are our most critical needs?

Software 203

Software Payroll Onboarding Purchasing 203

Insperity

MARCH 17, 2022

By hiring employees across time zones, many companies are taking advantage of the opportunity to: Extend business hours Make personnel immediately available to more customers, thereby improving customer service Broaden the job candidate pool to obtain top-tier talent Increase diversity in their workplace.

Leadership 245

Leadership Problem-Solving Communication Customer Service 245

Atlassian

MARCH 17, 2022

During the height of Covid, customer-service staffers in the cruise industry were under incredible pressure to reassure and help customers, while also navigating massive changes in their own lives. Royal Caribbean Group turned to Atlassian’s Team Playbook to help create an empathy-centered customer service experience.

Customer Service 77

Customer Service Teamwork Creativity Problem-Solving 77

Go Burrows

MAY 7, 2023

Naomi is a senior executive assistant at Cohere, a provider of cutting-edge NLP models that solve all kinds of language problems; including text summarization, composition, classification, and more. Naomi has spent the majority of her career in the technology sector, with a particular passion for artificial intelligence.

Problem-Solving 119

Problem-Solving Food Catering Customer Service 119

Ruby

NOVEMBER 6, 2020

Even those of us in the business of customer service have a difficult time putting a hard-and-fast definition around the magic that happens when things go right. And everyone on all sides of the customer service equation knows when things go wrong. Today, consumers want more from companies than swift production lines.

Customer Service 52

Customer Service Purchasing Problem-Solving Manufacturing 52

Success

OCTOBER 24, 2023

Examples of soft skills encompass a wide range of abilities, including communication, empathy, adaptability, problem-solving, leadership and teamwork. Problem-solving Problem-solving skills enable individuals to analyze complex issues, identify solutions, and make informed decisions for resolution.

Problem-Solving 118

Problem-Solving Teamwork Creativity Maintenance 118

The Receptionist

APRIL 30, 2024

Problems with All-in-one Solutions While the prevalence of all-in-one B2B software bundles is at an all-time high, that’s not always the right path for your business. Here are some problems you might encounter with an all-in-one solution. This is why it’s best to purchase your visitor management system (VMS) from a dedicated provider.

Customer Service 130

Customer Service Purchasing Software Problem-Solving 130

Success

DECEMBER 30, 2021

As the pandemic and advances in technology have led to mass resignations and increased volatility in the labor market, the Carpenters are advising leaders to approach their organization’s people with greater intentionality. Strive to create a culture with less hand-holding and more employee autonomy in problem-solving.

Leadership 105

Leadership Problem-Solving Customer Service Technology 105

Work Life

AUGUST 22, 2024

By promoting high-performing staff to management roles earlier, leaner workforces are being stretched to meet customer needs. New managers often revert to their comfort zones, solving problems rather than coaching their teams. All of these concerns can be addressed with newer technologies that exist today.

Problem-Solving 98

Problem-Solving Coaching Leadership Mentoring 98

Vantage Circle

OCTOBER 30, 2020

Information technology is now combined with telecommunications. Critical thinking and problem-solving. Employees should be able to negotiate interpersonal and workplace problems with diplomatic solutions. Customer service orientation. Information technology. Discuss the problem with your manager.

Work Ethic 116

Work Ethic Problem-Solving Customer Service Teamwork 116

Insperity

MAY 28, 2012

The specific problems an RPO can and cannot solve. RPO is a highly consultative function with vast differences in structure, focus, technology and cost. They cannot, however, be expected to solve your existing problems with fewer resources than you are currently allocating.If

Problem-Solving 102

Problem-Solving Customer Service Technology Government 102

The Receptionist

SEPTEMBER 25, 2021

The two main draws: it’s super easy and it has incredible customer service (according to the reviews). OfficeRnD OfficeRnD is a full-service software platform built to empower coworking space managers. Bookafy’s customer facing UI is beautiful, plugs into any website, and very customizable. It’s also well-priced.

Software 130

Software Sales Problem-Solving Customer Service 130

Success

FEBRUARY 15, 2024

For instance, customer service, sales and human resources, while having technical aspects, are more likely to require emotional intelligence to succeed. How to build soft skills Human interconnectedness is expanding as rapidly as technology. Other types of positions may require greater emphasis on soft skills.

Teamwork 119

Teamwork Problem-Solving Customer Service Creativity 119

Work Life

JUNE 10, 2025

This isn’t just another technological shift. However, many organizations struggle with implementation, not because the technology isn’t ready, but because of a lack of a workforce skilled in leveraging it. It’s a fundamental reimagining of how work gets done. It’s automating a wide range of tasks.

Problem-Solving 45

Problem-Solving Technology Customer Service Creativity 45

Work Life

JULY 8, 2024

The stakes were high—could AI truly match or even surpass the nuanced understanding and problem-solving abilities of a seasoned HR professional? Additionally, our initial defensive stance toward AI evolved into a proactive strategy focusing on organizational readiness rather than just technological adoption.

Problem-Solving 98

Problem-Solving Legal Customer Service Salary 98

Vantage Circle

SEPTEMBER 26, 2021

Be good at problem-solving : Good leaders identify and analyze problems. They use their practical experience to solve problems that arise in the workplace. They come up with and test alternative solutions to problems. They deliver high-quality products and services to build trust. Managing Programs.

Leadership 98

Leadership Problem-Solving Teamwork Coaching 98

Work Life

MAY 23, 2024

While the link between EQ and customer service is acknowledged within IT and tech circles, EQ has yet to gain widespread recognition as an essential skill. Or, in short, high emotional intelligence is a crucial enabler of great communication.

Problem-Solving 98

Problem-Solving Catering Communication Customer Service 98

Work Life

OCTOBER 21, 2024

In the business context, chatbots are often used to streamline operations, enhance customer service, and improve internal processes. This shift represents a quantum leap from traditional automation technologies. Bots Bots, short for robots, are software applications programmed to perform automated tasks.

Problem-Solving 75

Problem-Solving Technology Software Creativity 75

Office Space

APRIL 12, 2023

Like we’ll cover further below, these platforms are quickly becoming some of the most crucial hybrid workplace technology going. Specifically, thanks to the emergence of hybrid work , IWMS software has also emerged as some of the most valuable new technology in the workplace. They’re also increasingly challenging workplaces to manage.

Software 130

Software Real Estate Maintenance Leadership 130

Ruby

FEBRUARY 5, 2021

For small business owners, choosing the right customer engagement solution has never been more important. And with so many new technologies and customer trends to keep track of as a business owner, it can be difficult to know which of your business investments is going to end up paying off in the long run.

Small Business 52

Small Business Customer Service Problem-Solving Prioritization 52

Vantage Circle

JUNE 23, 2022

Therefore defining KPIs through one-on-one meetings should not be a problem for you. Here, eCommerce business managers need to ensure enterprise-class technological architecture and security, agility, flexibility, and experience by setting up clear expectations for each department and, subsequently, their heads. The operations team.

Delegation 98

Delegation Supervising Logistics Problem-Solving 98

Work Life

APRIL 4, 2024

Those few jobs included dancers and athletes, as well as pile driver operators, roofers, and motorcycle mechanics (though I spoke to a roofer, and they were planning on using AI to help with marketing and customer service, so maybe 35 jobs). Would our classroom technology be able to accommodate AI teaching?

Problem-Solving 75

Problem-Solving Customer Service Creativity Computer 75

Workplace Insight

OCTOBER 17, 2023

With the advent of technology, numerous tools have emerged that aid companies in achieving a significant edge in the competitive business environment. Integrating data from various departments and applying analytics produces customized reports that provide accurate, real-time insights.

Problem-Solving 59

Problem-Solving Decision Making Customer Service Retail 59

The Receptionist

FEBRUARY 6, 2023

Top soft skills for front office staff include: Being a good listener Being a good communicator Problem-solving Time management Interpersonal/ social skills Punctuality Adaptability Soft skills are often those skills that cannot be taught and are instead baked into the personality. What does customer service mean to you?

Onboarding 130

Onboarding Software Interviewing Bookkeeping 130

ProAssisting Blog

NOVEMBER 22, 2023

Moreover, their skill set often extends to areas such as research, data analysis, social media management, customer service, and even technical support, depending on the organization's needs. Adaptive Problem-Solving The hallmark of a top-tier executive assistant lies in their ability to tackle unforeseen challenges with finesse.

Problem-Solving 52

Problem-Solving Verbal Communication Delegation Software 52

Ruby

OCTOBER 11, 2019

If there’s a box in the corner offering live customer support, you can be confident the business is experiencing better than average customer service, conversion, retention, and satisfaction. Many small businesses use live chat to expand customer service while saving money. Chat prospects are 4.6

Customer Service 52

Customer Service Sales Problem-Solving Communication 52

Atlassian

FEBRUARY 11, 2022

Unlike engineering, customer service, and IT teams, it’s not common for non-technical teams like the Foundation to implement technical products as a solution. Jira is simply not a tool those teams normally reach for to solve problems. We’ve accomplished that with this new process and Atlassian-led technology.”.

Problem-Solving 72

Problem-Solving Customer Service Creativity Flexibility 72

Success

SEPTEMBER 6, 2021

A value proposition clearly tells someone who visits your website or gets stuck in an elevator with you: How you will solve their problem. No problem. Left-brained people can approach the “what to sell” question in the same way as you would troubleshoot a problem. Any less and you attract too many needy customers.

Sales 114

Sales Delegation Problem-Solving Bookkeeping 114

OE Cam

OCTOBER 4, 2023

Looking Beyond the Job Description: Embracing Roles with Fuzzy Edges by FELICITY WOLFENDEN In an era marked by rapid technological advancements, economic shifts, and changing societal norms, businesses must adapt to new ways of operating in order to stay relevant and continue to attract top talent.

Problem-Solving 52

Problem-Solving Customer Service Equipment Flexibility 52

Condeco Software

AUGUST 11, 2022

New York – August 11, 2022 – Condeco , the global leader in workspace scheduling software, today announced it is the proud recipient of a Bronze Stevie® Award for Most Innovative Deployment of HR Technology in the 2022 Stevie® Awards for Great Employers.

Software 52

Software Problem-Solving Customer Service Flexibility 52

Office Space

MAY 3, 2023

Of course, if you follow the headlines today, you’d be forgiven for thinking ‘hybrid’ and ‘flexible’ and ‘agile’ and ‘shorter work weeks’ are all the same thing—and certainly, they’re all part of the same attempt to solve the same puzzle. Like we’ve covered, a shorter work week reduces working hours without reducing pay.

Flexibility 130

Flexibility Flexibility Customer Service Reporting 130

Vantage Circle

JULY 8, 2019

Good or bad customer experience is largely dependent on one thing and that is what is happening in the inside of an organization. One of the major advantages of empowering employees can be seen in the quality of customer service. Moreover, companies that are early adopters of technology are better at dealing with changes.

Problem-Solving 73

Problem-Solving Creativity Customer Service Decision Making 73

Ruby

MAY 28, 2020

They learn better, solve problems easier, understand the world more deeply, and exhibit more cognitive resilience. Our receptionists ensure your clients and customers feel comfortable, understood, and taken care of. Learn more about Ruby’s bilingual answering service.

Communication 52

Communication Problem-Solving Customer Service Cleaning 52

Vantage Circle

MAY 24, 2024

In the present scenario, as organizations actively adapt technology to streamline processes, virtual recognition platforms are gaining attention and becoming dominant in use. This could include exceeding targets, exceptional customer service, or consistently producing high-quality work.

Problem-Solving 52

Problem-Solving Teamwork Creativity Customer Service 52