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How to Improve Customer Service: 7 Ways to Take Your Mission Beyond Words

Success

You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. It matters to your bottom line because customers base their future spending on their customer service experience. .

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Future-ready HR: The versatility of full-service PEO partnerships

Insperity

The ‘big picture view’ When you have multiple vendors, each assessing a portion of your business from a different angle, they don’t have the full picture to help inform their guidance and they can’t clearly see how their services impact other areas of your company.

Payroll 287
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When should you hire an HR manager, if at all?

Insperity

Are you meeting all the regulations and requirements for documentation, insurance and more? The technology option. HR technology often offers additional materials that assist in educating employees. If you don’t continue to use the technology or if it becomes obsolete, what happens to that data? The in-house team.

Payroll 206
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Business owner beware: FLSA compliance and personal liability

Insperity

And if you think insurance can shield you from such expenses, think again. In reality, employment practices liability insurance (EPLI), which may protect a business against claims made by employees in some areas, may not cover wage and hour issues. Outside sales can also be an exempt position. Staying compliant.

Legal 203
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8 interviewing tips to sell your company and attract top talent

Insperity

Make sure you have a clear understanding of your company’s complete benefits package, which may include: Health insurance Dental insurance Paid vacation 401(k) retirement plan Perks : How does your company go above and beyond, and what sets it apart from other companies? Make sure that you can answer these types of questions.

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Is commuter stress killing your employees’ productivity?

Insperity

Left unaddressed, that stressful commute may manifest itself as side effects such as absenteeism, missed deadlines, poor performance, health issues (which may lead to higher health insurance premiums) and attrition. Still not convinced commuter stress should concern you? Explore alternative locations.

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A Guide to Hiring the Best Front Desk Staff for Your Practice

The Receptionist

A potential front office team member may be called upon to do any or all of the following: Direct traffic within the office Answer calls Schedule appointments Verify insurance benefits Process paperwork Send and reply to emails Process billing Submit claims Consider what requirements are important to your organization.