Workplace Insight

MAY 1, 2022

The UK economy has a problem with its over 50s: following the COVID pandemic, they have been leaving the labour force en masse , causing headaches for businesses and the government. Meanwhile, the occupations with the largest percentage rises are process plant and machine operatives (+50%) and sales and customer service occupations (+40%).

Problem-Solving 98

Problem-Solving Government Transportation Manufacturing 98

Ask a Manager

APRIL 8, 2015

I’ve been going to a government career center for advice on resume and interview skills, and recently, my coach told me that I should be writing a job title in the center of my resume, right after my address. However, she was adamant that I write this, and told me to just change it to “Customer Service Professional.”

Government 34

Government Customer Service Coaching Retail 34

Workplace Insight

MARCH 9, 2023

Moreover, the pace of technological change in the tech sector is faster than in other industries, and the introduction of AI systems has already resulted in the automation of many jobs in areas such as customer service and data analysis. Healthcare workers were not far behind, with 44 percent indicating their worry.

Real Estate 52

Real Estate Technology Security Government 52

Ask a Manager

OCTOBER 25, 2018

I have been offered another position subcontracting at a government agency — but it’s temporary, very low-paying, and the necessary background check is taking weeks and weeks to complete. Two weeks ago, I interviewed for the customer service position and was not chosen. It doesn’t have to be retail management! For a week.

Retail 40

Retail Customer Service Interviewing Controlling 40

Ask a Manager

DECEMBER 14, 2020

She has excellent customer service and with all the extra chaos of this year she has had a great attitude and been super flexible with all the constant changes. With everything going on I stayed at my retail job and am still living at home collecting some government aid on top of that kind of just trying to wait this out.

Customer Service 49

Customer Service Retail Government Interviewing 49

Ask a Manager

JUNE 22, 2017

I look at my group of friends and peers: half are in strictly office work (banks, insurance, government, etc.) The answer: My skills lie mostly in customer service. I honestly miss working retail because I loved working with the customers in person rather than just over the phone. can I knit during work meetings?

Retail 37

Retail Customer Service Banking Insurance 37

Success

SEPTEMBER 6, 2021

When I read it in 2015, I was working both a full-time government job and launching a side business that would eventually eat up 80 hours of my week. According to Oberlo , a drop-shipping app created by Shopify, almost one-third of the world’s population is now shopping online, accounting for 18% of retail sales worldwide.

Sales 115

Sales Delegation Problem-Solving Bookkeeping 115