Customer Service Government Healthcare 
Work Life
JUNE 23, 2024
In healthcare , while roles like nursing are considered irreplaceable due to their emotional and tactile aspects, AI ‘co-pilots’ could handle tasks like documentation and diagnostics, thereby reducing the human cognitive involvement for non-essential tasks.
Workplace Insight
APRIL 15, 2024
Workers believe hospitality and food services employees will be the second-most resilient to AI replacements (45 percent), followed by healthcare workers (44 percent). 17 percent put the greatest responsibility on individual employees, while 7 percent believe the onus is on the government.
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Workplace Insight
MARCH 9, 2023
Moreover, the pace of technological change in the tech sector is faster than in other industries, and the introduction of AI systems has already resulted in the automation of many jobs in areas such as customer service and data analysis. Healthcare workers were not far behind, with 44 percent indicating their worry.
Ask a Manager
DECEMBER 31, 2021
I’ve been in customer service for all of my 5 post college years and at its worst moments reading your blog while job searching has been what kept up my sanity. Once I went back to work after covid, customer service became untenable and filled with cruelty and health risk.
Vantage Circle
JULY 13, 2021
The total rewards program should incorporate a comprehensive benefits package beyond the minimums mandated by the federal government. Professional development can start with a company-wide seminar or specific to an area, such as technology updates or customer service. Performance Recognition.
Work Life
DECEMBER 15, 2023
On October 1, 2013, the public’s perception of the Affordable Healthcare Act suffered tremendously when the healthcare.gov website couldn’t handle the onslaught of applications. In December 2022, Southwest Airlines came under intense criticism because of breakdowns in customer service during a winter storm.
Work Life
MARCH 5, 2024
But at Maximus—a major call center contractor for the federal government that helps Americans access Medicare benefits and affordable health insurance through the Affordable Care Act—workers claim that layoffs at the company have become almost routine. (If In training, I found out that I was a limited service employee.
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