Vantage Circle

DECEMBER 18, 2024

Customer Satisfaction and Loyalty: Employees who find meaning in their work and commit to their professional life are inclined to provide exceptional customer service. This in the long run increases brand loyalty and customer satisfaction. In the long run it boosts engagement and enhances contribution.

Influencing 105

Influencing Creativity Customer Service Promotion 105

Great Place to Work

JUNE 25, 2025

For organizations and their people, change is constant : adapting to emerging technologies, wavering market forces, and the introduction of an industry competitor. For leaders, the benefits of business agility are manyfold​,​​ from enhanced customer service​ and​​ engaged employees​ to​​ reduced costs​ and better decision-making.

Problem-Solving 52

Problem-Solving Decision Making Technology Customer Service 52

Work Life

JUNE 10, 2025

This isn’t just another technological shift. However, many organizations struggle with implementation, not because the technology isn’t ready, but because of a lack of a workforce skilled in leveraging it. You should see AI not just as a productivity tool, but as a creativity amplifier.

Technology 45

Technology Problem-Solving Customer Service Creativity 45

Vantage Circle

DECEMBER 29, 2024

GDP Directly tied to employee disengagement Comparative Industry Analysis: Engagement Levels by Sector as per ADP Research Technology: 29% engagement rate Healthcare: 34% engagement rate Retail: 20% engagement rate Manufacturing: 14% engagement rate Mitigation Strategies One Can Look at! account for approximately $1.9

Salary 111

Salary Onboarding Healthcare Software 111

Work Life

JUNE 19, 2025

Each week this newsletter explores inclusive approaches to leadership drawn from conversations with executives and entrepreneurs; this week I’m dropping a few extra newsletters from the Cannes Lions International Festival of Creativity. CMOs are the folks gathered at the Cannes Lions International Festival of Creativity this week.

Customer Service 80

Customer Service Advertising Construction Creativity 80

Great Place to Work

FEBRUARY 24, 2025

Maybe its honesty, creativity, or putting family first. Some examples of core values your company could consider are integrity, accountability, belonging , creativity, innovation, and teamwork. Lets talk about why relevance, resonance, and leading by example turn good cultures into great ones. Its the same thing for companies.

Teamwork 52

Teamwork Leadership Onboarding Decision Making 52

Vantage Circle

OCTOBER 28, 2024

Source: Vantage Pulse Recommended Read: Know Everything about Employee Pulse Survey in 2024 Managerial Perspective Challenge 1: Micromanagement and Lack of Autonomy Micromanagement is a silent killer that stifles creativity, breeds resentment, and ultimately leads to a disengaged workforce.

Retail 97

Retail Healthcare Manufacturing Onboarding 97

Insperity

OCTOBER 19, 2023

Other employees may instead fear the unknown and resist the change associated with the adoption of new technology. Virtual chatbots can act as customer service representatives in helping employees with everyday questions and needs. A plethora of HR technology exists to enable these efforts. What is AI?

Software 290

Software Security Legal Problem-Solving 290

The Receptionist

JULY 2, 2024

Some common complaints from people who report having received poor customer service are: Long wait times: Whether on the phone or in person, people don’t like to wait. No follow-up: Customers can get upset or annoyed when they contact a business to resolve an issue and don’t hear back.

Customer Service 243

Customer Service Purchasing Sales Problem-Solving 243

Atlassian

MARCH 17, 2022

During the height of Covid, customer-service staffers in the cruise industry were under incredible pressure to reassure and help customers, while also navigating massive changes in their own lives. Royal Caribbean Group turned to Atlassian’s Team Playbook to help create an empathy-centered customer service experience.

Customer Service 77

Customer Service Teamwork Creativity Problem-Solving 77

Insperity

MARCH 17, 2022

By hiring employees across time zones, many companies are taking advantage of the opportunity to: Extend business hours Make personnel immediately available to more customers, thereby improving customer service Broaden the job candidate pool to obtain top-tier talent Increase diversity in their workplace.

Leadership 262

Leadership Problem-Solving Communication Customer Service 262

Workplace Insight

JUNE 20, 2023

IT and technology jobs were at the top of the list (27 percent), followed by finance and accounting (23 percent), customer services and support (22 percent), sales and marketing (22 percent) and healthcare and media (21 percent). Varying responses from different age groups were also revealed.

Customer Service 98

Customer Service Technology Healthcare Finance 98

Success

OCTOBER 19, 2023

Technology addresses former challenges while creating new demands. Adaptability: Effectively manage unexpected changes such as industry shifts and technological advancements with new skills. If your company decides to book a DEI speaker to promote creativity and expand market reach, attend and take notes.

Leadership 124

Leadership Training Customer Service Networking 124

Success

OCTOBER 24, 2023

Creativity Creativity fosters innovation and novel ideas, essential to staying ahead as new technologies and markets emerge. As a creative thinker, you can resolve an issue through problem-solving, but you can also find more efficient means to that end. They enhance team cohesion and reduce workplace drama.

Problem-Solving 119

Problem-Solving Teamwork Creativity Maintenance 119

Success

FEBRUARY 15, 2024

Data analysis Programming and coding languages Adobe Creative Suite Hazardous materials disposal Workplace safety SEO/SEM Aviation mechanics Multilingual abilities Financial planning Soft skills are social Unlike hard skills, soft skills are fundamentally social. Other types of positions may require greater emphasis on soft skills.

Teamwork 120

Teamwork Problem-Solving Customer Service Creativity 120

Work Life

JULY 11, 2024

As these technologies evolve, diligent oversight becomes increasingly critical to harness the benefits while mitigating the risks. But now, AI is also taking over more “intellectual” tasks like data analysis and customer service. This management mechanization squeezes out room for spontaneity, creativity, and tolerable mistakes.

Customer Service 98

Customer Service Logistics Technology Creativity 98

Success

DECEMBER 20, 2023

My company started incorporating AI within our application and other forms, using AI customer service tools like DigitalGenius. We used Chatbase to create custom AI chatbots for customer service. We feed the AI tool data, and it manages customer service tasks.

Customer Service 119

Customer Service Sales Learning Communication 119

Vantage Circle

OCTOBER 30, 2020

Information technology is now combined with telecommunications. Creativity and innovation. Customer service orientation. They should deliver thoughtful, courteous, and professional service, meeting the client’s needs. Information technology. They are initiative and self-direction and information literacy.

Work Ethic 116

Work Ethic Problem-Solving Customer Service Technology 116

Work Life

JUNE 23, 2024

For instance, when it comes to workplace safety, technologies like AI-powered machine vision can improve workplace safety by early identification of risks, including access by unauthorized people or failure to use equipment safely. Co-pilots and meat puppets Technology historically transforms jobs rather than outright eliminating them.

Technology 98

Technology Supervising Customer Service Decision Making 98

Work Life

FEBRUARY 27, 2024

No one can foresee all the technological transformations our students will encounter over the span of a four-decade career. The speed of technological disruption today reveals the precarity of an education that rests on a set of facts rather than a way of thinking.

Automotive 98

Automotive Technology Equipment Customer Service 98

Eat Your Career

SEPTEMBER 13, 2010

I channeled my creative energy into a blog, where I wrote about my challenges at work and how I was overcoming them. A friend of mine, struggling to become an actor, finally accepted a fulltime position as a customer service trainer. Even five years ago, the technology I use on a daily basis was only just being developed.

Customer Service 95

Customer Service Technology Food Creativity 95

Vantage Circle

JANUARY 23, 2023

They also coordinate with other customer experience officers. UX specialists, marketing colleagues, creative teams, and CXOs all collaborate. By forming enduring, meaningful, and valuable connections, they create a team of service-oriented employees that advocate for the company.

Technology 98

Technology Communication Creativity Influencing 98

Success

MARCH 11, 2022

The collective intellect of this group might well be able to create something unique about your product or service; then creatively exploit every aspect of the difference and tie it into what the prospective customer values. Technological Differentiation. Capitalize on innovation rather than being a victim of it!

Sales 105

Sales Customer Service Communication Technology 105

Office Vibe

OCTOBER 5, 2023

Quality goals focus on making customers happier by reducing errors and maintaining top-notch quality (they go hand-in-hand with customer service goals, see below). Efficiency goals can be met by incorporating new technology to reach them. Streamlining a process, like in manufacturing, reduces waste and saves money.

Sales 93

Sales Customer Service Teamwork Software 93

Work Life

JULY 8, 2024

The conversation around AI often centers on the fear of job displacement, especially for those in customer service focused roles, but our experience showed that AI is best used as an enhancer, not a replacement. Keeping humans in HR These experiments underscored an essential insight: the importance of keeping humans in the loop.

Problem-Solving 98

Problem-Solving Customer Service Legal Salary 98

Work Life

JUNE 9, 2024

And the software giant builds the products that are used by employees at some 150,000 workplaces, from small businesses to Fortune 500 companies; from sales and customer service teams to marketing and tech teams. I was essentially a sales rep selling into the technology, media, and telcom space. I’ll give you an example.

Learning 98

Learning Software Sales Onboarding 98

Workplace Insight

APRIL 15, 2024

Skilled tradespeople are the group least likely to be replaced by the technology, according to 58 percent of UK respondents, a common theme globally. Workers believe hospitality and food services employees will be the second-most resilient to AI replacements (45 percent), followed by healthcare workers (44 percent).

Customer Service 59

Customer Service Technology Coaching Healthcare 59

Work Life

OCTOBER 21, 2024

In the business context, chatbots are often used to streamline operations, enhance customer service, and improve internal processes. This shift represents a quantum leap from traditional automation technologies. Bots Bots, short for robots, are software applications programmed to perform automated tasks.

Problem-Solving 75

Problem-Solving Technology Creativity Software 75

Work Life

APRIL 4, 2024

Research by economists Ed Felten, Manav Raj, and Rob Seamans concluded that AI overlaps most with the most highly compensated, highly creative, and highly educated work. Would our classroom technology be able to accommodate AI teaching? But the job with the highest overlap is actually telemarketer.

Problem-Solving 75

Problem-Solving Customer Service Creativity Computer 75

Vantage Circle

JANUARY 31, 2024

These badges come in various forms to celebrate different accomplishments: Achievement Badges: Awarded for reaching specific goals or milestones such as sales targets, project completion, or years of service. Innovation Badges: Given for introducing creative solutions, innovative ideas, or contributions to process improvement.

Customer Service 96

Customer Service Teamwork Promotion Security 96

Vantage Circle

JANUARY 31, 2023

They aim to use the latest technologies and combine them with their best efforts for the best results. They constantly try to maintain the reliability and accuracy of their public announcements and predictions (or forecasts) regarding new products and services. They expect employees to be agile, creative and move with speed.

Creativity 104

Creativity Decision Making Communication Computer 104

Ruby

OCTOBER 22, 2012

Each year, 1to1 Magazine chooses a handful of customer-focused leaders who excel at creating a culture of exceptional customer service, and this year, they chose Jill for her innovation and unique approach to customer-centricity: Give your employees a good sense of purpose, and they will naturally seek to pay it forward.

Customer Service 52

Customer Service Creativity Technology 52

Launch Work Places

OCTOBER 30, 2023

And while AI has been around for some time, the proliferation of new technologies, apps, software, and use cases has put it top of mind for many busy professionals looking for a productivity boost during the day. Automate customer service : AI “chatbots” are common for many customer-oriented businesses.

Customer Service 52

Customer Service Data Entry Creativity Decision Making 52

Ruby

OCTOBER 11, 2019

If there’s a box in the corner offering live customer support, you can be confident the business is experiencing better than average customer service, conversion, retention, and satisfaction. Many small businesses use live chat to expand customer service while saving money. Chat prospects are 4.6

Customer Service 52

Customer Service Sales Problem-Solving Communication 52

SnackNation

JANUARY 26, 2018

Meetings are your chance to unleash the creative beast that reigns within you and within your employees. Disguise activates creative areas in the brain causing us to act and speak in ways we normally wouldn’t. This simple trick will get everyone’s creative juices flowing and keep collaboration top-of-mind.

Creativity 73

Creativity Sales Food Delegation 73

Vantage Circle

JUNE 23, 2022

Here, eCommerce business managers need to ensure enterprise-class technological architecture and security, agility, flexibility, and experience by setting up clear expectations for each department and, subsequently, their heads. For instance, your design team needs access to the Adobe Creative Cloud suite or relevant tools.

Delegation 98

Delegation Supervising Logistics Problem-Solving 98

Atlassian

FEBRUARY 11, 2022

Instead, our team can focus on more valuable and creative work, such as developing campaigns and resources.”. Unlike engineering, customer service, and IT teams, it’s not common for non-technical teams like the Foundation to implement technical products as a solution.

Problem-Solving 72

Problem-Solving Customer Service Creativity Flexibility 72