Ruby

DECEMBER 14, 2023

Small businesses don’t just survive adversity, they often thrive in it. When a global health crisis caused many small businesses to close, newly formed American companies contributed to a historic peak in new job opportunities. It was a bleak time for all businesses, but small ones seemed disproportionately impacted.

Small Business

Ruby

FEBRUARY 20, 2020

Customer service skills—every business needs them, but not every customer service professional has them. That’s a shame, because in this day and age, customer service skills are more important than ever. Customer service is the key differentiator for any business , regardless of size or industry.

Customer Service

Ruby

JULY 19, 2023

For small businesses, these rapid advancements can come at a cost: You may know AI could potentially provide a competitive edge, but how can you apply it—ideally without compromising the customer experience? Empathy-based social skills Great customer service is usually high on empathy.

Small Business

Ruby

JULY 14, 2022

We’re feeling fortunate to have been in the game for nearly two decades—a milestone few businesses achieve. This isn’t just about how far Ruby has made it; it’s about the thousands of small businesses we’ve supported along the way. After all, our customers’ success is our success , and it’s something we celebrate every day.

Small Business

Vantage Circle

JULY 29, 2022

Typical Customers: Small Businesses. Mid-size Businesses. Typical Customers: Small Businesses. Mid-size Businesses. Typical Customers: Small Businesses. Mid-size Businesses. Typical Customers: Small Businesses. Mid-size Businesses.

Payroll

Work Life

JUNE 9, 2024

And the software giant builds the products that are used by employees at some 150,000 workplaces, from small businesses to Fortune 500 companies; from sales and customer service teams to marketing and tech teams. Salesforce has more than 70,000 employees worldwide—a 30% increase since 2020.

Learning

Ruby

OCTOBER 11, 2019

If there’s a box in the corner offering live customer support, you can be confident the business is experiencing better than average customer service, conversion, retention, and satisfaction. The benefits of live chat for businesses are numerous. times more likely to convert into customers.

Customer Service

Ruby

OCTOBER 5, 2022

And it’s getting decidedly more difficult as employee burnout—or employees simply checking out—continues to be a concern for small business owners. Responding to emails within 15–30 minutes is a tall order, even for small business owners who spend most of their workday at their computer. We’ve got them here !

Administrative Assistance

Ruby

JULY 7, 2023

But how do you convert a new customer into a loyal one? The most obvious answer—provide great products or services at a price point consumers find attractive. Added to which, you should offer outstanding customer service. But one prominent school of thought is to go beyond these things and aim to delight your customers.

Customer Service

Ruby

JULY 14, 2021

The shortage includes a dearth of candidates for highly technical positions in the fields of operations/logistics and manufacturing/production as well as countless unfilled roles that emphasize communication—jobs in areas such as customer service, office administration, and sales/marketing. And that’s just the beginning. Learn more.

Customer Service

Ruby

OCTOBER 25, 2019

In 2005, Jill Nelson, Ruby Founder, huddled around a table with a creative agency and laid out a vision to transform Worksource, Inc. Inspired by the retro feel of the 1962-set movie “Down With Love,” Jill wanted to develop a brand that not only was vibrant, and fun to look at, but also conjured up an era when customer service was king.

Small Business

Ruby

JANUARY 10, 2017

If meeting clients in person is vital to customer service success, you might need a traditional office space. Capital is a common problem small businesses face, and rent isn’t cheap. Do customer service right and make that client call at 5:30 am. Are you launching a small business?

Home Office

Ruby

AUGUST 2, 2022

When it comes to serving excellent customer service and experiences, listening is the most important thing you can do. Whether the customer is sharing an anecdote about your product or has questions, or even a complaint, they just want to be heard and understood. Want to get on the good side of a not-so-happy customer?

Customer Service

Ruby

NOVEMBER 23, 2021

That’s leaving shelves particularly sparse and businesses under even greater pressure to meet customer demand. The supply chain and labor shortage issues are forcing businesses to get creative this holiday season. The challenges aren’t just affecting retailers. Try not to make assumptions about them.

Retail

Ruby

JANUARY 25, 2024

If your products or services are of equal value to others, increase your prices accordingly—and communicate the value to consumers. Maybe you offer better customer service or specialize in something hard to get, for instance. How to fix it It’s on you to get the word out through creative marketing.

Supplies

Ruby

AUGUST 17, 2020

This is a good time to think about your small business continuity plan and what that will look like once your virtual office is up and running. Use Ruby’s checklist to optimize your business continuity plan. Optimize your inbound customer service. Delivering exceptional service while virtual.

Customer Service

Ruby

JANUARY 24, 2022

By contrast, customer loyalty is when a person has had a positive enough experience with your business to engage with you regularly. It can result from great product or service offerings, as well as excellent customer service, and it goes hand-in-hand with customer satisfaction. Start here.

Customer Service

Ruby

JULY 8, 2019

TripIt Timesheet TMetrics Harvest Homebase General Business Information and Guidance Business ownership can be a tough, unpredictable, and at times lonely experience. A well-designed logo, advertisement, piece of marketing content, or user experience delights your customers, ultimately boosting loyalty and generating more sales.

Bookkeeping

Ruby

FEBRUARY 8, 2022

Read more: “17 Creative Recruitment Strategies to Attract More Job Applicants.” Meanwhile, those jobs that do require people to be nice—customer service, for instance—often fall into the “low-skill” or “entry-level” category. For now, if you’d like more tips for employers, be sure to check out our small business resource hub.

Training

Ruby

OCTOBER 29, 2021

There is value for your business in taking time to help your employees increase their empathy. We know that connecting with people on a deeper level increases sales and leads for your business. Empathy burnout is even more important to recognize if your business is in a high-touch customer service industry.

Sales

Attendance Bot

OCTOBER 9, 2023

Customer retention: Identifying ways to retain customers and improve customer service. If the theme is Creativity, maybe an art gallery can be the venue where participants can imbibe artworks by local artists. Team building: Identifying ways to better collaborate with colleagues.

Supervising

Success

FEBRUARY 15, 2022

CEO, founder, creative strategist. Leigh Burgess is a creative strategist who uses her gifts to help others. She is a leader who takes big swings and has created a multi-faceted organization dedicated to supporting clients and partners with strategic services, curated experiences and beautiful spaces. Leigh Burgess. Renee Funk.

Real Estate

Ruby

NOVEMBER 13, 2020

All year, small business owners have exemplified this trait. Faced with the COVID-19 pandemic and the various turmoil 2020 has wrought, small business owners have found new ways to continue serving their customers and clients. Download It doesn’t even have to be directly related to your main line of business.

Creativity

BMT Office Administration

FEBRUARY 24, 2025

The rise of human-centered leaders Generative language-learning models, colloquially known as artificial intelligence (AI), have taken over numerous mundane and repetitive tasks to free people up for complex and creative work. Businesses can feed unimaginable amounts of data to AIs and create hyper-personalized offerings to each individual.

Technology