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In the age of AI, IQ and EQ are no longer enough. Here’s why

Work Life

As someone who now consults on company transformations, I see this every day: Artificial intelligence can handle the “what” and “how” of work, but only real leaders can handle the “why.” The winners will be the leaders who mean more to their teams, their organizations, and their customers. Not information.

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Defining and Living Your Company Core Values: A Roadmap to Building a Purpose-Driven Culture

Great Place to Work

By empowering frontline workers to adapt in the moment, Wegmans not only leaves space for better customer service, it reminds the team that they have a shared mission. Deloitte Tax consulting firm Deloitte says its core values are: 1. But because theyre so focused on the day-to-day, they can often forget about purpose.

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Can you be too self-aware for your own good?

Work Life

Ridiculous, yes, but if you go with the modest, accurate versions, namely IT Manager, Customer Service Representative, Organizational Change Consultant, and Financial Analyst, no one will care, remember, or be remotely impressed.

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AI Tools for Small Business Growth: Level Up Your Business Quickly & Efficiently

Success

According to a recent Boston Consulting Group Center for Customer Insight Survey, over 75% of respondents have used ChatGPT or another AI service. Customer Service : Creating an AI chatbot to help clients on your website find order information, place an order or answer simple questions.

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U.S. Retail Layoffs Surge: Smart Career and Business Moves to Adapt

Success

As a result, employees now have the opportunity to explore new in-person roles that emphasize marketing and customer service qualities. Fields like e-commerce operations , merchandising strategy or brand consulting offer strong career paths as traditional retail shifts.

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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

This will make it easier to scale your customer service process, and to increase your profitability. Here are a few tips in developing a customer service strategy from the top down: 1. Without analyzing the successes and failures of your customer service strategy, the entire process will be wasted!

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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

This will make it easier to scale your customer service process, and to increase your profitability. Here are a few tips in developing a customer service strategy from the top down: 1. Without analyzing the successes and failures of your customer service strategy, the entire process will be wasted!