Ruby

DECEMBER 14, 2023

Small businesses don’t just survive adversity, they often thrive in it. When a global health crisis caused many small businesses to close, newly formed American companies contributed to a historic peak in new job opportunities. It was a bleak time for all businesses, but small ones seemed disproportionately impacted.

Small Business 52

Small Business Problem-Solving Customer Service Banking 52

Tanveer Naseer

MARCH 4, 2014

Tackle problems head-on Is your leadership style to don your rose-colored glasses and think that everything is going well even when it might not be? She specializes on the topic of small business tips and resources. business communication Guest Posts leadership Recent Posts change creativity feedback problem solving strategy'

Creativity 106

Creativity Leadership Problem-Solving Small Business 106

Ruby

JULY 14, 2023

Somewhere, there’s a giant box stuffed with crusty old business ideas that don’t work anymore. As 21st-century business owners, you’re supposed to “think outside” that box because not every small business fits neatly into a traditional mold. Consumers increasingly care about the values of the brands they do business with.

Small Business 52

Small Business Creativity Consulting Problem-Solving 52

Ruby

SEPTEMBER 21, 2023

In an ever-changing and ultra-competitive landscape, small businesses that want to attract the best talent can’t afford to neglect culture in pursuit of growth. To make people want to work with and for them, the savviest small business owners are intentional about culture. What does “culture” mean for your small business?

Small Business 52

Small Business Training Problem-Solving Communication 52

Success

MAY 5, 2023

There are a variety of exciting titles coming out this summer for small-business leaders and entrepreneurs. Legal Guide for Starting & Running a Small Business (18th ed.) You might be looking for books to read on your lunch break, by the pool or just in the air conditioning.

Problem-Solving 122

Problem-Solving Small Business Legal Finance 122

Success

MAY 19, 2022

Startup and small-business owners often have to juggle many roles and wear multiple hats. They have strong communication skills, though leaders need this even more. Both professionals use communication skills to get their subordinates or followers to listen to them and do what is necessary.

Delegation 130

Delegation Problem-Solving Leadership Insurance 130

Ruby

FEBRUARY 5, 2021

For small business owners, choosing the right customer engagement solution has never been more important. And with so many new technologies and customer trends to keep track of as a business owner, it can be difficult to know which of your business investments is going to end up paying off in the long run.

Small Business 52

Small Business Customer Service Problem-Solving Prioritization 52

Success

JANUARY 9, 2022

You brainstorm late into the night sharing radical and transformative ideas that you are sure will solve a problem and maybe even change the world. You spend hours laboring over your deck and business plan, making them absolutely perfect, united by a common goal of launching this new venture. Communication and Compromise.

Problem-Solving 124

Problem-Solving Communication Small Business Salary 124

Ruby

AUGUST 26, 2021

Yet we all have a duty to keep going—despite the problems people are currently facing across the world. Odds are you don’t need to be reminded of which problems I’m referring to.) Remember: you not only serve as chief executive or chief decision-maker, but chief communicator as well. Now is not the time to give in to despair.

Communication 52

Communication Problem-Solving Planning Leadership 52

Work Life

JANUARY 18, 2024

Incentivize employees’ contributions In the startups and small businesses I support, a major cause of tension is when employees feel like they’re putting in the hard work to build the business but aren’t getting the financial rewards.

Leadership 111

Leadership Coaching Delegation Communication 111

Vantage Circle

DECEMBER 30, 2022

A learning culture promotes open communication and shared learning, explains HBR. Its role is to support the company's mission and business goals while helping employees grow in their roles. A small business may not have the same resources as Google or Amazon, but it can still build a culture of continuous learning.

Learning 105

Learning Mentoring Construction Training 105

Success

MARCH 20, 2022

Ask yourself, What problem am I trying to solve? Who has the problem? Small business owners should stop spending on websites and start investing in web solutions. A web solution is more than an attractive website; it communicates who you are, what you do, and who you serve both visually and textually.

Food 106

Food Problem-Solving Coaching Consulting 106

Ruby

OCTOBER 2, 2020

She’s successfully navigated and grown organizations throughout periods of change and uncertainty, keeping people connected across functional, business, and geographic boundaries. She does it all with a human-first approach, a perspective rooted in small business, and an unwavering commitment to give back and serve the community.

Communication 52

Communication Interviewing Leadership Prioritization 52

Ruby

NOVEMBER 4, 2021

But putting a price tag on small business conversations is a much more complicated science. Our math so far: Taking the annual value of word of mouth conversations and dividing it by the total number of businesses worldwide puts us at $33,000 per year for each organization. It’s: What is this conversation worth?

Problem-Solving 52

Problem-Solving Small Business Customer Service Communication 52

Ruby

SEPTEMBER 21, 2022

Small business customers are our favorite kind of people. When someone deals with a small business, they generally expect more in terms of personalized service—and they’re less willing than ever to compromise. By anticipating their needs—not just responding to problems. Communicate quality in no uncertain terms.

Customer Service 52

Customer Service Problem-Solving Small Business Purchasing 52

Vantage Circle

JUNE 19, 2023

In today's fast-paced and ever-evolving workplace, fostering open and meaningful communication with employees is vital for the success of any organization. Helps organizations identify and address issues before they escalate into bigger problems. However, choosing the right tool will eliminate these problems.

Communication 105

Communication Multitasking Security Problem-Solving 105

Tanveer Naseer

DECEMBER 30, 2014

Indeed, a recent survey of 1 000 small business owners by the UK consultancy firm Sandler Training found that one in five entrepreneurs came up with their startup idea while they were on vacation. Leadership insight #9 : To improve agility, we need to strengthen our curiosity, which requires making time from work routines.

Leadership 111

Leadership Learning Teamwork Problem-Solving 111

Ruby

JANUARY 16, 2015

Ruby is equally passionate about easing the burden on small business owners through not only our service, but through our blog and social networks as well. Great resources should solve a problem, whether that is answering a question, sharing best practices, or making it easier to reach a goal.

Small Business 52

Small Business Problem-Solving Customer Service Networking 52

Ruby

MARCH 19, 2020

According to Coyle, vulnerability is a channel for open and honest—and often mission-critical—communication. Think of it as radio communication between an aircraft carrier and members of the fleet. I want to hear how you think we should solve this problem. This allows us to take care of problems as soon as they come up.

Leadership 52

Leadership Problem-Solving Communication Supplies 52

Vantage Circle

AUGUST 7, 2020

Building a culture and values that can adapt to ongoing changes in a competitive environment requires commitment from the whole company, like inspiring employees with consistent and regular communication in order to reinforce effective behaviors such as collaboration, problem-solving, etc. Connect with Kelly on Linkedin.

Problem-Solving 52

Problem-Solving Mentoring Small Business Prioritization 52

Ruby

OCTOBER 8, 2020

The task of small businesses right now is not simple. I’m the director of communications for Ruby, and I’m really excited today to welcome everyone. Katie Hurst: Well, and something that’s unique to you that isn’t to other small business owners that we’re talking to, is this idea of telling a story during this time.

Networking 52

Networking Small Business Communication Sales 52

Ruby

OCTOBER 10, 2017

This article was originally published on July 14, 2017 on Manta – Small business marketing solutions helping millions of businesses get found by more customers. Approach every communication with your customers as an opportunity to spark a connection, gain their trust and earn their loyalty. Original article.

Customer Service 52

Customer Service Correspondence Problem-Solving Communication 52

Ruby

OCTOBER 11, 2019

If there’s a box in the corner offering live customer support, you can be confident the business is experiencing better than average customer service, conversion, retention, and satisfaction. The benefits of live chat for businesses are numerous. Many small businesses use live chat to expand customer service while saving money.

Customer Service 52

Customer Service Sales Problem-Solving Communication 52

Go Burrows

OCTOBER 29, 2023

And so that naturally translated into my career, my parents owned a small business. And then very quickly I feel like everyone I worked for realize that I had a lot of operational experience in my background and was able to really take and problem solve very quickly. So that was sort of the role that I got put in there.

Delegation 98

Delegation Multitasking Networking Food 98

Ruby

JULY 14, 2021

The shortage includes a dearth of candidates for highly technical positions in the fields of operations/logistics and manufacturing/production as well as countless unfilled roles that emphasize communication—jobs in areas such as customer service, office administration, and sales/marketing. Remember those soft skills we mentioned earlier?

Customer Service 52

Customer Service Logistics Problem-Solving Manufacturing 52

Ruby

JANUARY 25, 2024

If your products or services are of equal value to others, increase your prices accordingly—and communicate the value to consumers. Why should anyone come to your business and give it money? They come when they have a problem,” you say, “because you’ve got the solution!” We can help you gain and retain business.

Supplies 52

Supplies Problem-Solving Small Business Customer Service 52

Workplace Insight

MARCH 15, 2023

What our research tells us is that skills such as conflict resolution, leadership, communication, and problem solving are the skills that are missing. “Although the world of work has changed significantly in the last few years, the way we train our workforce hasn’t.

Government 98

Government Flexibility Flexibility Supplies 98

Ruby

JUNE 1, 2021

Businesses expand their offerings all the time. A solution for every problem. However, we’re talking about a business-to-consumer operation here. For many business-to-business providers, these expectations can come as a serious strain. Set clear boundaries with honest communication. Justin Dunham, Ercule 3.

Customer Service 52

Customer Service Problem-Solving Communication Delegation 52

Ruby

AUGUST 2, 2022

Here at Ruby, our virtual receptionists call on their emotional intelligence countless times per day – whether it’s making meaningful connections, practicing active listening, deescalating difficult conversations, or navigating any kind of customer communication. This leads us to the final component: Communicating understanding.

Customer Service 52

Customer Service Communication Problem-Solving Learning 52

Ruby

FEBRUARY 8, 2022

So, when crafting your job description and looking for candidates, think about how you can communicate what your company stands for, why the job matters , and your commitment to doing right by the members of your team. For now, if you’d like more tips for employers, be sure to check out our small business resource hub.

Training 52

Training Onboarding Small Business Interviewing 52

Ruby

JULY 7, 2023

Think about the problems (i.e., pain points) they have, which your business is trying to solve for them. If your business needs to bring on extra help to jump-start your CX, consider outsourcing the work to a team of experienced professionals—like Ruby ! Have you ever sat down and mapped out who your ideal customer is?

Customer Service 52

Customer Service Problem-Solving Small Business Consulting 52

Ruby

OCTOBER 29, 2021

The connection you create, not your litany of ideas to solve their problems or fix their feelings, is the real “solution,” because it makes things better for the other person in their present moment. We know that connecting with people on a deeper level increases sales and leads for your business. Communicate understanding.

Sales 52

Sales Communication Small Business Problem-Solving 52

Fellow

FEBRUARY 9, 2024

There’s a ton of technology out there that can help you automate most of your mundane, manual tasks, meaning your team can use this time to complete tasks that will actually help your business grow faster. Calendly is an automated appointment scheduling platform that helps to solve this problem. 5 on G2 with 2,113 reviews.

Software 52

Software Sales Problem-Solving Bookkeeping 52

Launch Work Places

JANUARY 28, 2025

Small businesses and teams that need access to meeting rooms. young solopreneurs or established small businesses. Define your target audience, the problem youre solving, and how your space stands out. From there, establish your business model by considering: Who your members are and what they need.

Real Estate 52

Real Estate Supplies Networking Office Lease 52

Ruby

FEBRUARY 20, 2020

You can better speak their language—and ultimately problem-solve—at a deeper level. That’s the power of empathy—it drives business results (more sales, more leads) while at the same time creating meaningful connections (memorable calls, fun conversations). If you don’t have a mentor, now’s the time to find one.

Customer Service 52

Customer Service Mentoring Problem-Solving Sales 52

Ruby

JULY 25, 2023

Now, of course, you’ll need a business plan and all that sensible business collateral to make your family business thrive. If you’re looking for that, the US Chamber of Commerce is brimming with useful resources , but at Ruby, we’d like to look at that big question from a communication and mindset standpoint.

Problem-Solving 52

Problem-Solving Mailing Planning Promotion 52

Ruby

JANUARY 24, 2022

High-quality, relevant content—including videos, articles, guides, and more—can give your audience information they need to make better decisions, solve problems, and stay up-to-date, thereby improving affinity with your business and brand. But that doesn’t have to be the only way you provide value to the people you serve.

Customer Service 52

Customer Service Sales Problem-Solving Manufacturing 52