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How the Best Companies Are Using AI to Upskill Employees

Great Place to Work

Chatbots that train customer-facing teams Tony Bond, chief diversity and innovation officer at Great Place To Work®, shared an example of a sales team that uses AI to practice their pitch or hone their selling skills during a virtual roundtable held by Fortune. “It More than 1 million fewer email notifications sent annually to employees.

Banking 108
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Retain Customers, Boost Renewals: Empower Your Customer Success Team with an AI Meeting Assistant

Fellow

Your team takes on accounts secured by sales and ensures that they adopt your product, renew it when its time, and upgrade their experience when possible. As well, 37% wished they had a closer relationship with Sales, and 29% said the same about Marketing. For CSMs, it starts when theyre handed an account from Sales.

Sales 52
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This is how you empower your team while maintaining strategic oversight

Work Life

Jason, a sales director, is coaching a group of midlevel sales managers tasked with expanding into a new market. They have a good grasp of sales fundamentals but lack experience in handling high-stakes negotiations with enterprise clients.

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Back to the Office? Here’s How to Stay Flexible in a 9-to-5 World

Success

For instance, instead of setting a vague goal like “I aim to hit $120,000 in sales this year,” opt for something more concrete, like “I’ll dedicate one hour each day to cold calls, generate at least five high-potential leads weekly, convert at least three of those leads into customers and achieve $10,000 in sales revenue this month.”

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How to help managers lead more effectively with AI

Work Life

As a regional sales VP at a fast-growing tech company, she prided herself on building a loyal, high-performing team. Her managers saw the tools being used for speed and scale, but not as an enabler for coaching, collaboration, or deeper thinking. When Lisa opened the resignation email from one of her top performers, she froze.

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Why Sales Reps Are Spending Only 28% of Their Time Selling — And How AI Note Taking Changes That

Fellow

Did you know that sales reps spend only 28% of their week actually selling? That’s from Salesforce’s State of Sales report and it begs the question — if not selling, what are sales reps doing with the majority of their time? If sales reps and managers can spend less time on repetitive tasks, they can spend more time selling.

Sales 52
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How ‘try before you buy’ can help you make better hiring decisions

Work Life

Over the course of my three decades as a startup operator, executive coach and educator of entrepreneurs, I’ve observed that investing the time upfront to build strong hiring practices not only helps attract the right talent but also lays a foundation for a healthy, scalable organization.

Sales 92