Ask a Manager

NOVEMBER 22, 2021

We only cancel orders in cases where our security system detects fraud, or if a duplicate order was placed in error. Our customer service policy is posted on our website, but does not explicitly mention that we do not accept cancellations or offer refunds. I am not open to revisiting the customer service policy.

Customer Service

Vantage Circle

JULY 29, 2022

Typical Customers: Small Businesses. Mid-size Businesses. Typical Customers: Small Businesses. Mid-size Businesses. Typical Customers: Small Businesses. Mid-size Businesses. Typical Customers: Small Businesses. Mid-size Businesses.

Payroll

Ruby

APRIL 30, 2020

And for the more than 30 million small businesses that make up 99.9 In creating a plan now (even if reactively) to keep your business functioning in times of crisis, you’re not only better able to handle what’s happening at present, you’re also more prepared for the future. None of us saw it coming.

Planning

Success

MARCH 13, 2023

She wasn’t much for the baking side of it, but the hustle of a small business excited her even then. Wright holds a BBA and is a certified business coach , but her first business and leadership lessons happened in that cake shop. “My She lived it in front of me, and as a result, I live it as well.”

Problem-Solving

Launch Work Places

MARCH 11, 2025

Whether you’re an entrepreneur, freelancer, or small business owner, a virtual mailbox makes handling mail simple, secure, and accessible from anywhere. A virtual mailbox is a digital mail service that provides you with a real street address where your mail is received and processed. Heres how it works.

Mailing

Vantage Circle

JUNE 3, 2024

Security Features : Protects sensitive employee and financial information. Choosing the top 10 payroll software in India involves evaluating various factors to ensure it meets your business needs effectively. The software prioritizes data security and compliance with complex regulations, giving employers peace of mind.

Payroll

Ruby

JULY 28, 2020

They’re scared, they’re frustrated, and they’re looking to businesses like yours for help, reassurance, and guidance during these challenging times. One of the most meaningful and direct ways to show kindness and step up for others is through your customer service interactions. 9 customer service questions to ask.

Customer Service

Ruby

APRIL 17, 2024

It’s easy to see why they need time to decompress and compose themselves, so they can maintain that high level of customer service without cracking. Businesses can mitigate these problems by… Prioritizing mental wellness at work American workers experience high rates of anxiety and depression.

Customer Service

Ruby

OCTOBER 3, 2023

million small businesses in America. If not—but you’re thinking about it—you need a solid business plan before doing anything else. Either way, you’ve probably got a good idea of where you want your business to go. That’s what a good business plan does for you. There are 33.2 Do you own one of them?

Planning

Vantage Circle

JUNE 3, 2024

Security Features : Protects sensitive employee and financial information. Choosing the top 10 payroll software in India involves evaluating various factors to ensure it meets your business needs effectively. The software prioritizes data security and compliance with complex regulations, giving employers peace of mind.

Payroll

Ruby

JUNE 15, 2021

Plus, many web-building tools have intuitive features that make it easy to build pages, and provide access to customer service departments who can quickly solve problems. Website maintenance for most small businesses means checking semi-regularly to ensure your services, portfolio, and contact information are up to date.

Maintenance

Ruby

AUGUST 3, 2020

Why it works: After suffering its second major security breach in the span of 12 months, access control and password management provider OneLogin was in crisis. How could customers trust the company to safeguard their sensitive information? Get more tips on customer service with our Customer Service Audit Checklist.

Customer Service

Attendance Bot

JULY 28, 2023

Enterprise Grid Slack’s enterprise plan is designed for large organizations with complex needs, offering additional security and compliance features, dedicated customer support, and unlimited file storage. Pricing for the enterprise plan is customized based on the specific needs of each organization.

Software

Ruby

JANUARY 10, 2017

If meeting clients in person is vital to customer service success, you might need a traditional office space. Capital is a common problem small businesses face, and rent isn’t cheap. Do customer service right and make that client call at 5:30 am. Are you launching a small business?

Home Office

Ruby

AUGUST 17, 2020

This is a good time to think about your small business continuity plan and what that will look like once your virtual office is up and running. Use Ruby’s checklist to optimize your business continuity plan. QuickBooks, Harvest, TimeCamp) privacy and security (e.g. Optimize your inbound customer service.

Customer Service

Ruby

AUGUST 2, 2022

There are a few commonalities in preparing your business and team that can be applied to most crises. These include creating and maintaining an internal information center, making sure your emergency systems are secure, keeping your employees up to date, equipping your managers with the right training in advance, and more.

Customer Service

Ruby

JULY 8, 2019

TripIt Timesheet TMetrics Harvest Homebase General Business Information and Guidance Business ownership can be a tough, unpredictable, and at times lonely experience. Calendly There.pm But no matter how isolated or overwhelmed you may feel, you’re never alone. Both the U.S. Don’t treat protection as an afterthought.

Bookkeeping

Vantage Circle

JUNE 19, 2023

So, how do we encourage data security and confidentiality? Secured Records : Implement controls such as encryption, password protection, and restricted access to ensure the security of employee records, whether in paper or electronic format. Regularly evaluate and update these measures to prevent any compromise to data privacy.

Communication

Ruby

JUNE 6, 2023

It’s easier than ever to outsource work to experienced freelancers and contractors who can support your small business remotely. They want flexibility and freedom of choice…so maybe your business should look for such qualities, too. Should your small business hire or outsource? Employees are expensive.

Insurance

Ruby

APRIL 25, 2021

On average, customers who interact with live chat make orders that are 10% larger than those who do not.  Plus, there are the effects of chat on customer sentiment. Customers feel heard when they have a positive chat interaction. Self-service chat A small or highly specialized business might do better with self-service chat.

Purchasing

Vantage Circle

OCTOBER 24, 2024

List of 10 Top Talent Management Platform BambooHR : Best for small businesses looking for an intuitive, all-in-one HR solution that simplifies talent management. " (Source: Capterra ) Cons Some users may find the system lacks depth in customization for more complex HR needs. Very user friendly."

Software

Vantage Circle

JANUARY 9, 2024

Compliance & Security : ADP prioritizes data security and compliance with complex regulations, giving you peace of mind knowing your data is safe and your business is operating legally. Industry-Specific Solutions : Paycor offers industry-specific solutions tailored to the unique needs of businesses in different industries.

Software

Ruby

SEPTEMBER 12, 2023

Customers hate IVR, but it’s still used because businesses view it as a cost saver. The people vs. customer service technology Not only does IVR send the wrong message, it puts your business at higher risk of losing potential customers. We’re here to tell you that is not always the case!

Customer Service

The Receptionist

MARCH 27, 2023

In today’s world of snap judgments and technological expectations, businesses need a streamlined and simple check-in system that simultaneously enhances the visitor experience and improves security. Traditional visitor management systems can be inefficient, prone to errors, and pose security risks.

Software

Ruby

DECEMBER 10, 2019

It means business opportunity. Any business looking to grow should consider using a live chat service. In fact, live chat might be the most important sales and customer service channel today. Approximately 42% of all customers prefer chat over other communication channels. Maximize lead generation.

Customer Service

Success

OCTOBER 29, 2024

Like many small business owners, my focus was primarily on growth, customer service and operations—areas that directly impact the bottom line.” Here’s what business owners need to know to prevent significant repercussions. And two, who is responsible for keeping it secure?

Reporting

Success

APRIL 9, 2025

Whether you have a knack for writing, customer service, graphic design or social media management, theres likely a freelance opportunity that fits your strengths. Social Media Management Scheduling and curating posts for small businesses. Content Writing Creating blog posts, product descriptions or social media content.

Customer Service

Vantage Circle

NOVEMBER 28, 2024

It’s about fostering a culture of trust, enhancing productivity, and maintaining security—all while ensuring that employees don’t feel stifled or micromanaged. These tools are typically used by organizations to ensure accountability, enhance productivity, maintain data security, and prevent misuse of company resources.

Software

BMT Office Administration

FEBRUARY 24, 2025

Business trends The loudest sweeping change in the business landscape is AI adoption. Companies without AI are branding themselves as AI-first to secure funding. Businesses can feed unimaginable amounts of data to AIs and create hyper-personalized offerings to each individual. It’s everywhere.

Technology

Vantage Circle

FEBRUARY 19, 2025

focused background checks High customer service ratings Flexible drug testing locations Pros VICTIG excels in ease of use. Customer Review “The process is very easy and straightforward. Customer Review “The results for background checks, drug testing, and MVR checks are so easy to access and are reliable.

Software

Success

DECEMBER 5, 2024

Conduct a competitive analysis : Study both direct and indirect competitors , focusing on their pricing, customer service, branding and distribution channels. Identifying barriers to entry, like high startup costs or strong customer loyalty, can help hone your competitive approach.

Sales

Success

MAY 28, 2025

Here are the common types of risks that many businesses facesometimes daily: Financial Risk: Financial risk is a businesss ability to handle financial issues that are either internal (e.g., If a business faces large financial risk, it might be unable to pay bills or secure credit to continue operating.

Purchasing

Ruby

JANUARY 22, 2025

Language and accessibility barriers: Some companies may have limited support for non-English speakers or customers using assistive technologies. Security and privacy concerns: These factors should always be a top priority. Let us show you how effortlessand impactfulwebsite chat can be for your business. Get started.

Prioritization