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Managing older employees: 3 worries you should put to rest

Insperity

They might not know, for example, the story behind the tension between sales and customer service, or why it’s important to include certain individuals in the decision-making process. That can be unsettling for younger managers who believe leaders should know everything there is to know.

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Businesses need three years to prepare for impact of AI

Workplace Insight

IT and technology jobs were at the top of the list (27 percent), followed by finance and accounting (23 percent), customer services and support (22 percent), sales and marketing (22 percent) and healthcare and media (21 percent). Varying responses from different age groups were also revealed. percent).

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How résumés have shifted over the past 5 years

Work Life

Time management 1. Customer service 2. Customer service 4. Time management 8. Sales The top three soft skills in 2023 were time management, customer service, and critical thinking. Customer Service Representative 2. Sales Associate 4.

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What Are Soft Skills? 12 Examples to Benefit You Personally & Professionally

Success

Conflict resolution Conflict resolution skills allow you to manage disagreements and assist in reaching mutually beneficial solutions. For example, a customer service associate can use the soft skills of communication, empathy and creative problem-solving skills to resolve a client complaint while increasing customer loyalty.

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Hard Skills vs. Soft Skills: What’s the Difference and Which Do I Need to Build?

Success

Communication Empathy Adaptability Time management Work ethic Conflict resolution Resilience Creativity Listening Soft skills vs. hard skills: Which is more important for you? For instance, customer service, sales and human resources, while having technical aspects, are more likely to require emotional intelligence to succeed.

Teamwork 120
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Beyond numbers: The comprehensive guide to effective performance management goals

Office Vibe

Effective management systems include a variety of employee performance goals. Imagine you’re a sales executive. To boost monthly sales by 15%. This target isn’t about putting in extra hours — it’s about working smarter, with more output in the same amount of time. Sales and revenue goals Make it rain!

Sales 93
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9 Performance review tips: How to conduct effective assessments

Office Vibe

If the goal is to improve customer service, this should be a central point of discussion during the performance review and broken down into different ways customer service quality can be evaluated. Reports, project outcomes, customer feedback, peer reviews, and more. Be specific in your advice.