Insperity

MARCH 17, 2022

By hiring employees across time zones, many companies are taking advantage of the opportunity to: Extend business hours Make personnel immediately available to more customers, thereby improving customer service Broaden the job candidate pool to obtain top-tier talent Increase diversity in their workplace.

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Leadership Problem-Solving Communication Customer Service 257

Attendance Bot

JULY 28, 2023

The rise of remote work has led to an explosion of software tools and platforms designed to help teams collaborate, communicate, and stay productive from anywhere in the world. In this blog, we’ll explore some of the best remote work software tools on the market today.

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Software Customer Service Project Management Sales 52

Work Life

AUGUST 21, 2024

Time management 1. Customer service 2. Customer service 4. Sales The top three soft skills in 2023 were time management, customer service, and critical thinking. In 2018, the most popular soft skills were self-motivation and team leadership, followed by customer service.

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Customer Service Software Verbal Communication Data Entry 76

Fellow

NOVEMBER 13, 2023

Having the right software in place is important for any organization—but it’s especially important when you’re working with remote teams. But not all software is created equal. If you want your remote team to thrive, you need to give them software solutions that make it easier, more efficient, and more enjoyable to do their jobs.

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Software Teamwork Project Management Customer Service 52

Success

FEBRUARY 15, 2024

For instance, customer service, sales and human resources, while having technical aspects, are more likely to require emotional intelligence to succeed. But to advance over time and lead the IT department, you will want to develop the soft skills required for project management and team leadership.

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Success

OCTOBER 24, 2023

For instance, an adaptable employee will embrace the benefits of a new software system rather than focusing exclusively on faults. For example, a project manager might use the soft skill of problem-solving to resolve unexpected issues during a project’s execution. They enhance team cohesion and reduce workplace drama.

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Office Vibe

OCTOBER 5, 2023

For them, customer satisfaction isn’t an option — it’s the backbone of their business. Quality goals focus on making customers happier by reducing errors and maintaining top-notch quality (they go hand-in-hand with customer service goals, see below). To surpass their annual sales target by 25%.

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Launch Work Places

NOVEMBER 27, 2023

Project Management Software and online tools that support project management are designed to streamline processes and improve results. Trello Manage projects as a team with this Kanban-board-style software program. Zoom Level up remote communications with the video conferencing software Zoom.

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Small Business Software Customer Service Communication 52

Vantage Circle

FEBRUARY 24, 2023

In July 2001, Larry Page, co-founder of Google, fired all of Google's project managers. The engineers assumed that the company was into technical innovation and that managers limited their autonomy. Such software offers a plethora of features making virtual sessions fruitful and fun.

Communication 104

Communication Customer Service Problem-Solving Prioritization 104

Fellow

DECEMBER 18, 2023

As you start thinking, you’ll need to be mindful of work management best practices and tools to make a clear plan for making your team as productive as possible in the new year. What is work management? Work management vs project management Why is work management important?

Delegation 52

Delegation Software Project Management Prioritization 52

ProAssisting Blog

NOVEMBER 22, 2023

These virtual assistants excel in project management, exhibiting proficiency in coordinating multifaceted initiatives. Moreover, their skill set often extends to areas such as research, data analysis, social media management, customer service, and even technical support, depending on the organization's needs.

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Work Life

SEPTEMBER 10, 2024

The top-growing industries exclude career categories that typically lead the hybrid and flexible job marketplace, such as computer and IT, accounting and finance, marketing, customer service, and project management.

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Bookkeeping Flexibility Flexibility Computer 75

Ruby

AUGUST 17, 2020

It exists in the virtual space—it lives on computers, phones, software, and the internet. Google Drive, Dropbox) project management (e.g. Determine which software tools, such as Slack and Zoom, you’ll be using to host conversations and meetings between staff. Optimize your inbound customer service.

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Customer Service Computer Software Communication 52

Office Vibe

SEPTEMBER 21, 2023

If the goal is to improve customer service, this should be a central point of discussion during the performance review and broken down into different ways customer service quality can be evaluated. Let’s take an employee working in customer service.

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Construction Customer Service Sales Training 72

Launch Work Places

OCTOBER 30, 2023

And while AI has been around for some time, the proliferation of new technologies, apps, software, and use cases has put it top of mind for many busy professionals looking for a productivity boost during the day. This could include anything from filling out documents or managing spreadsheets. But does it live up to all the hype?

Customer Service 52

Customer Service Data Entry Creativity Decision Making 52

Eat Your Career

AUGUST 28, 2023

The software itself is amazing technology. You have to learn how to leverage the software fully and figure out how to implement it into your day-to-day workflow. You want to spend enough time playing to know which software has potential and which ones just aren’t for you (or aren’t for you right now ). tools to be used.

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SnackNation

FEBRUARY 27, 2017

Take customer service and marketing, for instance. Viewed from a high level, both marketing and customer service touch the exact same customer experience – they’re merely different stops on the same journey. Deploy Project Management Tools. In reality, these departments are inextricably linked.

Communication 72

Communication Problem-Solving Customer Service Cubicle 72

Ruby

JULY 13, 2017

Technology created the telephone, the conference call, and video sharing software like Skype—empowering you to connect with family across the country or your top client across the globe. As long as you’re thoughtful about how you use it, technology can revolutionize the way your business interacts with customers.

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Technology Customer Service Cleaning Communication 52

Fellow

OCTOBER 10, 2023

One of the best ways that companies can stay ahead of the competition is by implementing work-from-home software into their work. Customer support: Search for a tool with a proven track record of amazing customer service. It allows individuals and teams to access information about their work in one convenient location.

Sales 52

Sales Project Management Communication Customer Service 52

Fellow

DECEMBER 5, 2023

Chatbots Customer service representatives can leverage chatbot automation tools to qualify cases before a human agent manages them. Automation tools integrate with a lot of other software tools, which can make you more susceptible to a cyber attack. Think of any work that is easily repeatable and is done daily or weekly.

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Payroll Data Entry Sales Administrative Assistance 52

Vantage Circle

MARCH 29, 2023

Enhanced Customer Service: Good communication skills can improve customer service by allowing employees to understand the clients better. By listening actively, addressing concerns promptly, and providing clear information, businesses can build strong relationships with their customers and enhance their reputation.

Communication 52

Communication Verbal Communication Technology Training 52

Vantage Circle

OCTOBER 28, 2024

Solution: Provide regular, hands-on training sessions to use tools like video conferencing, messaging platforms, and project management software so they can gain confidence in using these tools. They may feel that their feedback goes unnoticed, which might decrease their productivity and impact customer service or sales.

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Retail Healthcare Manufacturing Onboarding 97

Vantage Circle

NOVEMBER 28, 2024

Let’s dive deeper into what really makes remote management successful in today’s dynamic work environment! What is Employee Monitoring Software? Employee monitoring software refers to tools and technologies designed to track and observe employees' activities, productivity, and behavior during work hours.

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SnackNation

MAY 27, 2016

High morale is also a prerequisite of engagement, and multiple studies have shown that engaged companies outperform competitors in categories like customer service, retention, and profit. Sabrina, from engagement software TINYpulse , shares their strategy: “One thing that we do on our own marketing team is Monday morning coffee.

Banking 69

Banking Food Problem-Solving Teamwork 69

Success

APRIL 9, 2025

Whether you have a knack for writing, customer service, graphic design or social media management, theres likely a freelance opportunity that fits your strengths. Hubspot Academy Hubspot is a great place to find courses on SEO, content marketing, email marketing and customer service.

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Customer Service Bookkeeping Networking Flexibility 104