Remove Customer Service Remove Prioritization Remove Small Business
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Wellness Case Study: Derby Rec Achieves 90% Engagement

WellSteps

Derby Recreation Commission has always prioritized wellness, with grassroots wellness campaigns dating back to its inception in the early 1980s. We continue our wellness program with WellSteps because of their superior customer service and adaptability to fit our team.

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How to contain employee benefits costs (and why most businesses struggle)

Insperity

And, because of their lower numbers of employees, small and medium-size businesses tend to struggle in the negotiation of competitive rates. As a result, the National Conference on State Legislatures reports that small businesses pay an average of 8% to 18% more than larger organizations for the same health-insurance policy.

Insurance 321
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Has customer service gotten worse?

Ruby

Yet despite this, a contradictory phenomenon seems to be happening at the same time: many people feel that customer service is, in general, getting worse. In a world where one bad experience can cause a customer to call it quits, you’d think the opposite would be true and that customer service would be getting better.

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This is what wow-worthy customer service looks like.

Ruby

That three-letter word is one of the most meaningful and rewarding things you can hear from a customer or client. It reflects the amazement someone feels when your customer service exceeds their expectations—when your business truly connects with them. And those “wows” could be the key to your business’s growth.

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Employee Scheduling Software: 10 Best in 2024, Reviewed!

Vantage Circle

Clearly outlining your pain points will help you prioritize the features you need. ClockShark : Specializes in scheduling and time tracking for construction and field service industries, with GPS-enabled tools. Buddy Punch : A simple and user-friendly platform for small businesses, combining scheduling and time tracking.

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3 tips to help you choose a customer engagement solution for your small business.

Ruby

For small business owners, choosing the right customer engagement solution has never been more important. And with so many new technologies and customer trends to keep track of as a business owner, it can be difficult to know which of your business investments is going to end up paying off in the long run.

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Boost Your Business: 21 Essential Online Tools for Small Business Owners

Launch Work Places

Running a business can feel like trying to juggle a million things at once, which is why leaders and managers need to find the right strategies and support to meet their goals. An essential piece is finding online tools for small business owners that help optimize efficiency , productivity, and communication.