Ruby

SEPTEMBER 20, 2022

But smaller businesses rarely have the peoplepower to answer calls after-hours—let alone the bandwidth to engage with online visitors. However, for those in the legal, medical, and home service industries, calls can—and often do—come in at any time of the day or night. The post Does your business need to be 24/7?

Small Business 52

Small Business Customer Service Insurance Legal 52

Ruby

OCTOBER 25, 2022

Indeed, Forbes discovered that a whopping 86% of consumers prefer humans to AI chatbots, with 71% of consumers saying they would be less likely to use a brand if it didn’t have human customer service representatives available. Once the chat ends, Ruby sends the update to the business owner for follow-up action. Sound good?

Legal 52

Legal Customer Service Maintenance Logistics 52

Ruby

JANUARY 4, 2023

Every business owner wants to be there for their customers in their time of need. That’s the question keeping small business owners up at night as they compete for customer loyalty. Do you … Conduct international business? Work in healthcare, legal, or home service industries?

Small Business 52

Small Business Customer Service Healthcare Legal 52

Ruby

SEPTEMBER 13, 2019

Data shows that phone calls are more important to businesses than ever. A majority (65%) of potential customers prefer to reach brands by phone. They’re tired of unresponsiveness and frustrated by lackluster customer service. They know that listening is one of the most important and powerful skills in customer service.

Customer Service 52

Customer Service Purchasing Training Legal 52

Ruby

JUNE 29, 2021

Many business owners and professionals can’t or choose not to pick up the phone, sending most—if not all—calls to voicemail. In fact: 64% of phone calls to small businesses don’t get answered. 70% of small businesses miss over half of all calls they receive. But you don’t need statistics.

Small Business 52

Small Business Customer Service Government Sales 52

Ruby

APRIL 2, 2020

When data shows that 65% of consumers prefer to contact a company by phone, 75% expect help within five minutes , and 73% report satisfaction with live chat experiences , what’s a busy small business owner to do? Option 1: let callers go straight to voicemail, garnering a customer satisfaction rating of meh.

Small Business 52

Small Business Customer Service Sales Training 52

Ruby

AUGUST 20, 2020

Leads are indeed crucial for business success (especially small business success), but the concept is often abstract and poorly understood. In many service-oriented industries, such as the legal and healthcare industries, people can turn up out of nowhere and convert into clients within hours or minutes.

Sales 52

Sales Purchasing Customer Service Mailing 52

Ruby

JULY 8, 2019

TripIt Timesheet TMetrics Harvest Homebase General Business Information and Guidance Business ownership can be a tough, unpredictable, and at times lonely experience. In other words, you don’t need to bother your legal representative with every single piece of paperwork. Calendly There.pm Both the U.S.

Bookkeeping 40

Bookkeeping Advertising Customer Service Networking 40

Ruby

MARCH 27, 2015

A virtual receptionist service can help a small business run efficiently. But can it enrich your relationships with customers and potential clients? A live, bright person on the end of the line is an opportunity for callers to build a relationship with your business —voicemail isn’t. I have Tim on the line.

Customer Service 40

Customer Service Legal Equipment Small Business 40

Ruby

JUNE 1, 2021

Maybe you run a consulting firm, and a client has assumed you’re capable of providing not just business guidance, but also legal advice. How can I expand my business while maintaining client trust? For more client communication tips, check out Ruby’s comprehensive customer service audit checklist.

Customer Service 52

Customer Service Problem-Solving Communication Delegation 52

Ruby

OCTOBER 20, 2021

Live chat can help visitors understand what kind of attorney or law firm may be of service to them, saving time for legal providers and their potential clients. What legal service or services are you looking for? A chat specialist can ask a visitor questions like… What brought you to our website?

Sales 52

Sales Healthcare Consulting Legal 52

Ruby

DECEMBER 6, 2021

There’s unfortunately limitless potential for difficult customer service conversations around this time of year. As a result, many service businesses receive more calls than usual, with callers frequently bringing urgent needs and experiencing difficult emotions. Or a client experiencing identity theft.

Mailing 52

Mailing Customer Service Retail Supplies 52

Ruby

DECEMBER 6, 2021

Not exactly the easiest climate for customer service. In our last article , we laid out a few customer communication strategies for doing exactly that. As a result, many service businesses receive more calls than usual, with callers frequently bringing urgent needs and experiencing difficult emotions.

Customer Service 52

Customer Service Retail Supplies Controlling 52

Ruby

SEPTEMBER 15, 2021

People might not know they need to reach your business until you’ve closed for the day. Broken furnaces and legal issues don’t stick to the 9–5 either. But that doesn’t mean you have to be awake and attending to your customers’, clients’, or patients’ needs 24/7/365. Do you need an answering service?

Software 52

Software Real Estate Healthcare Equipment 52

Vantage Circle

OCTOBER 24, 2024

List of 10 Top Talent Management Platform BambooHR : Best for small businesses looking for an intuitive, all-in-one HR solution that simplifies talent management. " (Source: Capterra ) Cons Some users may find the system lacks depth in customization for more complex HR needs. Very user friendly."

Software 52

Software Payroll Onboarding Decision Making 52

Vantage Circle

JANUARY 9, 2024

Compliance & Security : ADP prioritizes data security and compliance with complex regulations, giving you peace of mind knowing your data is safe and your business is operating legally. Industry-Specific Solutions : Paycor offers industry-specific solutions tailored to the unique needs of businesses in different industries.

Software 64

Software Payroll Onboarding Catering 64

Ruby

NOVEMBER 13, 2020

All year, small business owners have exemplified this trait. Faced with the COVID-19 pandemic and the various turmoil 2020 has wrought, small business owners have found new ways to continue serving their customers and clients. You could even make your videos into products or services unto themselves.

Creativity 52

Creativity Small Business Real Estate Customer Service 52

Vantage Circle

FEBRUARY 19, 2025

Some common features of background check software include: Criminal record checks: Ensures candidates have a clean legal history. What you will love is Checkr’s proactive compliance engine, which auto-updates with new legal requirements, while candidates appreciate its transparency and chatbot assistance.

Software 94

Software Legal Transportation Healthcare 94

Vantage Circle

NOVEMBER 28, 2024

Customer Review “We can compare productivity trends data using custom day range. ” (Source: G2 ) Cons It can be expensive for small businesses with limited budgets. High Costs: Advanced monitoring systems with comprehensive features can be expensive to implement, particularly for small businesses.

Software 105

Software Security Legal Reporting 105

Success

DECEMBER 5, 2024

Conduct a competitive analysis : Study both direct and indirect competitors , focusing on their pricing, customer service, branding and distribution channels. Identifying barriers to entry, like high startup costs or strong customer loyalty, can help hone your competitive approach.

Equipment 98

Equipment Sales Food Purchasing 98

Success

MAY 28, 2025

Below, we explain risk management and why it is a cornerstone of solid entrepreneurial practice to prevent financial loss, legal operations and operational disruptions. What Is Risk Management In Business? These risks could come from financial, legal, technological or brand sectors, each with its own degree of damage.

Purchasing 52

Purchasing Legal Small Business Technology 52

Ask a Manager

JUNE 25, 2015

She quit her job to be a “coach” and described herself as an entrepreneur and small business owner – neither of which was even close to true but she swallowed the company line, hook and sinker. If she was good at it, she should be able to demonstrate sales, marketing, and customer service skills.

Salary 37

Salary Customer Service Sales Interviewing 37