Ask a Manager

APRIL 5, 2023

“Mike,” our manager, oversees our company and unfortunately takes a head-in-the-sand approach to anything office drama related. Our concern is with our office manager, “Michelle,” who has been with our company for 15 years. She oversees our accounting and customer service related matters.

Customer Service 55

Customer Service Computer Mentoring Software 55

Ask a Manager

NOVEMBER 3, 2020

Setting: 1980, legal deposition. My mom left the deposition and went straight to her office manager/head secretary since she knew her firm (big one) was understaffed. Then my mom called Jane, complimented her work and handed over the phone to the office manager. ” The problem stopped. The poached assistant.

Food 54

Food Customer Service Supplies Cleaning 54

Ask a Manager

JUNE 13, 2016

It all came to a head recently when he and the guy he shares an office with decided to fire their office manager. I work part-time in customer service for a mid-size retailer. Obviously they have a legal right to do whatever they want, but how do I address this on job applications going forward?

Promotion 37

Promotion Retail Interviewing Transportation 37

Ask a Manager

OCTOBER 9, 2018

We’re a heavily public-facing organization and 99% of our work involves good customer service skills. It’s not discriminatory in the legal sense, no. What your company is doing is perfectly legal. It’s a small office and my fellow admins will notice if I don’t put something in the envelope.

Insurance 32

Insurance Problem-Solving Legal Office Management 32

Ask a Manager

MARCH 26, 2017

Is this legal in the state of Florida? I find it to be quite an invasion of privacy and moreover, the assistant GM, who also acts as HR manager, discussed the details of my request and their requirements with my coworker, which I find insulting and unethical. It’s legal, but it’s ridiculous. Your employer sucks.

Payroll 34

Payroll Maintenance Legal Customer Service 34