Ruby

AUGUST 5, 2025

You get your time back, your customers get exceptional service, and your business never misses a beat (or a lead). It’s like having a receptionist, customer service rep, and scheduling assistant all rolled into one—and they never call in sick. If so, Zapier creates a new contact and logs the details.

Small Business

Success

AUGUST 17, 2021

You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. It matters to your bottom line because customers base their future spending on their customer service experience. .

Customer Service

Insperity

OCTOBER 6, 2016

That’s protected speech since pay relates to your terms and conditions of employment and is legally allowed, no matter how uncomfortable it makes management. You’re also within legal boundaries to stop any disruptions that affect customer service or the team’s overall performance. Make sure your hiring managers know this.

Legal

Insperity

SEPTEMBER 29, 2020

When employers are – and aren’t – legally allowed to limit political discussions in the workplace. Check with your legal counsel to confirm whether the locations where you operate are among them. When in doubt about what’s legally allowed, seek outside counsel from your legal team.

Legal

Insperity

OCTOBER 19, 2023

Virtual chatbots can act as customer service representatives in helping employees with everyday questions and needs. Additionally, AI tools can be used inappropriately or in such a way that a company could become vulnerable to legal action. AI can manage digital employee records and track employee data.

Software

Insperity

FEBRUARY 4, 2020

An ill-equipped employee can be either overwhelmed or underwhelmed by their job responsibilities and make mistakes, overlook critical details and provide poor customer service. Your clients won’t stick around if the quality of your product or service takes a nosedive. Your clients have certain expectations of your business.

Training

Insperity

APRIL 6, 2021

When it comes to posters about safety procedures, complaint-reporting processes or government notices, there may be possible legal ramifications for not putting the poster’s language into practice. While there may be no legal problems associated with ignoring these ideas, doing so could cost your organization in other significant ways.

Legal

Insperity

JANUARY 18, 2018

The nuances between what legally constitutes a person and an employer aren’t always clear-cut when it comes to FLSA compliance. Nonexempt employees , such as inside salespeople and customer service representatives in call centers, are not typically exempt from FLSA requirements.

Legal

Jen Lawrence

NOVEMBER 16, 2020

There’s a lot to consider – legal concerns, tracking financials, and getting all the work done. Sales Funnels and Customer Service. Whether you’re just getting started or you’ve been at it for a while, running a business can be overwhelming. In the beginning, we all start out doing the best we can.

Bookkeeping

Jen Lawrence

NOVEMBER 16, 2020

There’s a lot to consider – legal concerns, tracking financials, and getting all the work done. Sales Funnels and Customer Service. Whether you’re just getting started or you’ve been at it for a while, running a business can be overwhelming. In the beginning, we all start out doing the best we can.

Bookkeeping

Insperity

SEPTEMBER 5, 2012

Customer Service. Past legal problems. Past employment issues may be an indicator of employees who are more likely to commit fraud, although only seven percent of perpetrators have been previously convicted of any criminal acts. The highest frequency of fraud, more than 80 percent [2], occurs in these departments. Purchasing.

Customer Service

Insperity

APRIL 9, 2019

Is your company meeting all the legal requirements as an employer? Other factors should be considered, such as will the technology come with customer service, and if so, for how long? Other companies may opt to outsource their HR services through a professional employer organization (PEO).

Payroll

Insperity

NOVEMBER 13, 2018

Co-employers share in certain risks associated with hiring and processing payroll for employees, which can help you avoid costly claims or legal consequences, while you remain in control of your business. Data is only as good as the people behind it, who evaluate it and then act on it.

Payroll

Success

NOVEMBER 1, 2022

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. It will draw new clients as well. It often ends there!

Customer Service

Insperity

AUGUST 18, 2014

Have you ever found yourself wondering, “How do I get my customers to pay me on time?” You’ve tried sending letters and emails, making phone calls and maybe even threatening legal action. There are usually four reasons people don’t pay you: They’re dissatisfied with the service. Collections should be customer-service driven.

Mailing

Insperity

FEBRUARY 3, 2011

They oversee the legal, ethical and financial decisions related to your investments. Typically, the appointed fiduciary is also responsible for staying abreast of the current legal requirements of the plan. How is the retirement plan provider’s customer service? Most plans require that there be an appointed fiduciary.

Planning

Go Burrows

MARCH 26, 2023

She currently serves a Software Engineering Executive but also has experience assisting in the medical, arts, legal, real estate and finance fields. . – 1 Timothy 4:12 CONNECT WITH MARIAH Mariah on LinkedIn ABOUT MARIAH Mariah Kerby is an experienced assistant who has been in the space for 10 years.

Real Estate

Work Life

JULY 8, 2024

Our objective was clear: evaluate whether AI could handle the complex and often sensitive issues inherent in human resources, from legal compliance to employee relations. Driven by a blend of fear and fascination, my team—composed of HR experts with an average of 18+ years of experience—decided to put ChatGPT to the test.

Problem-Solving

Insperity

OCTOBER 27, 2011

In general, common sense goes a long way, but legal rulings can throw a curve ball in the game of understanding how employees should be treated. And racist jokes have no place in the workforce. But employment law is ever-evolving, with courts weighing in on social media, weight, flirtation and vegetarianism. Don’t despair.

Cubicle

Work Life

DECEMBER 16, 2023

With an increased awareness of legal challenges to DEI initiatives, more organizations are looking for ways to continue their good work on reducing bias and increasing inclusive practices without the obvious “DEI stamp. In 2024, we’re likely to see large-scale disruptions to many B2B services as whole new ways of working emerge.

Leadership

Work Life

JANUARY 17, 2024

For instance, if you were applying for a customer service job, you might cite communication and problem-solving methods you used on a student team project. ” For these types of questions, a convincing answer will highlight relevant skills you can bring to the role. Do you have any questions for me?

Interviewing

Vantage Circle

JULY 4, 2020

When an employee with a positive attitude, deals with a negative customer service call as an opportunity for the customer to change their attitude towards the employee. Employees with a positive attitude have carried out their work performance to a higher standard without any complaint. Emotional Connect.

Problem-Solving

Ruby

OCTOBER 25, 2022

Indeed, Forbes discovered that a whopping 86% of consumers prefer humans to AI chatbots, with 71% of consumers saying they would be less likely to use a brand if it didn’t have human customer service representatives available. Let me gather your contact details and I’ll share the information with your legal team right away!

Legal

Ruby

SEPTEMBER 13, 2019

A majority (65%) of potential customers prefer to reach brands by phone. They’re tired of unresponsiveness and frustrated by lackluster customer service. They know that listening is one of the most important and powerful skills in customer service. Virtual answering services, the Ruby way. Let’s review.

Customer Service

C-Suite Assistants

AUGUST 12, 2024

As a business owner, you have many responsibilities, from overseeing daily business operations and marketing and sales campaigns to creating a business plan, financial management and bookkeeping, customer service, and ensuring legal compliance. Some owners will try to handle everything with a small staff.

Correspondence

Ruby

OCTOBER 13, 2021

Whether it’s offering legal guidance, repairing homes, providing medical treatment, finding home buyers, party-planning, pet-sitting, or any number of the millions of things they do every day, small businesses don’t just sell products and services. For that reason, a customer-centric approach is essential for any small business.

Small Business

Ask a Manager

AUGUST 3, 2021

I have been lucky enough to work for a great company in their customer service division for almost a year now. I love my job, I love the work, I don’t even mind the customers. She makes little comments about my customer service approach and all of a sudden, she has started treating me like I am stupid or I’m a child.

Customer Service

Success

SEPTEMBER 10, 2024

Beyond these specific certifications, developing strong communication, problem-solving and customer service skills is essential for success in the event staffing world,” Meursing says. It’s also helpful to have experience with public speaking and know the legal requirements of filing marriage certificates and paperwork.

Bookkeeping

Ask a Manager

NOVEMBER 11, 2020

As for the rules on this stuff, there are legal rules and then there are just the good management practices. Let’s do the legal ones first. And sometimes that’s okay, when the values are things like “customer service” or “helpfulness” or “humility” — things that are about how the company wants to operate and conduct business.

Salary

Ruby

SEPTEMBER 20, 2022

However, for those in the legal, medical, and home service industries, calls can—and often do—come in at any time of the day or night. The cost of expanded customer support can be particularly painful when it becomes clear that the expected ROI just isn’t there.

Small Business

Workplace Insight

MARCH 9, 2023

Moreover, the pace of technological change in the tech sector is faster than in other industries, and the introduction of AI systems has already resulted in the automation of many jobs in areas such as customer service and data analysis. Healthcare workers were not far behind, with 44 percent indicating their worry.

Real Estate

Fellow

MARCH 5, 2024

In general, it is legal to record a meeting without consent, but factors like regional laws, company policies, and the type of content discussed in the meeting will all impact communication requirements for recording meetings. Get Started When not to record: Consider legal and compliance considerations. The answer here is yes, and no.

Legal

Vantage Circle

JUNE 23, 2022

That includes your design, legal, and accounts team, who need to move the document for UI/UX sketches, contract papers, and expenses sheet, among other key documents. You can use Hubstaff or Zoho to keep track of your employees' time and expenses. Coda is a great tool for teams that use paper to manage their work. The operations team.

Delegation

Ruby

AUGUST 20, 2020

In many service-oriented industries, such as the legal and healthcare industries, people can turn up out of nowhere and convert into clients within hours or minutes. Read “Story of a Lead: Amy” Getting prospects and leads to convert is only the beginning of a budding relationship with your customers.

Sales

Ruby

JANUARY 4, 2023

However, when you consider that the average customer service rep’s salary is around $36,000 per year, it can end up being prohibitively expensive for small businesses with limited resources and budgets. Work in healthcare, legal, or home service industries? That may sound manageable to some.

Small Business

Ask a Manager

APRIL 5, 2023

She oversees our accounting and customer service related matters. My hunch is that he might feel uncertain about what he can do legally or ethically, and probably feels uncomfortable addressing the situation with Michelle. Our concern is with our office manager, “Michelle,” who has been with our company for 15 years.

Customer Service

Ruby

JUNE 1, 2021

Maybe you run a consulting firm, and a client has assumed you’re capable of providing not just business guidance, but also legal advice. How can I expect to succeed in a competitive marketplace if I don’t have the resources to provide consistent 24-hour customer service? I’m willing to bet you’ve experienced this firsthand.

Customer Service