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What leaders can do about workplace factionalism

Insperity

Instead of troubleshooting customer service or production issues, these employees may even try to place the blame on your most important person: your customer. When factionalism takes hold of teams that report to you, work to use your influence and authority to bring about a peaceful resolution.

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Business decision-making: 4 common mistakes and how to overcome them

Insperity

Examples: Personnel decisions ( hiring , firing, promoting and disciplining) Selection of benefits programs Annual goal setting Budgeting and financial planning Adjustment to new laws and regulations Improvement of customer service. Air Force fighter pilot and Pentagon consultant. Who are the influencers of this decision?

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What leaders can do about tribalism in the workplace

Insperity

Instead of troubleshooting customer service or production issues, these employees may even try to place the blame on your most important person: your customer. When tribalism takes hold of teams that report to you, work to use your influence and authority to bring about a peaceful resolution.

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Multiple layers of management: pros and cons of organizational structures

Insperity

Many factors influence how a business, its style and culture ultimately develop. As your organization grows in numbers of staff and complexity, it becomes even more critical that you solidify your structure – if you want to perform at a high level, keep your employees satisfied and provide excellent customer service.

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What Does Happiness Have to Do with Customer Service?

Ruby

These days, exceptional customer service is one of the best ways businesses can differentiate themselves from competitors. So how can you create WOW-worthy customer service to grow your business? Happy employees, happy customers, happy business. The post What Does Happiness Have to Do with Customer Service?

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Is Empowering Employees A Myth in Your Organization?

Tanveer Naseer

Disclaimer: My blog is a part of an online influencer network for Business on Main. And yet, despite this understanding of the correlation between employee engagement and financial gains, a recent Gallup poll revealed that more than 70% of employees are “not engaged” or “actively disengaged”.

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Will AI become your assistant or your boss? An ethicist explains

Work Life

Advancements in AI Machine decision-making is taking over workplace management and this algorithmic management is transforming both middle management and influencing the C-Suite. In management consultancy, AI could disrupt by providing data-backed strategic advice. The rise of AI in management has significant social implications.