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Retain Customers, Boost Renewals: Empower Your Customer Success Team with an AI Meeting Assistant

Fellow

Your team takes on accounts secured by sales and ensures that they adopt your product, renew it when its time, and upgrade their experience when possible. As well, 37% wished they had a closer relationship with Sales, and 29% said the same about Marketing. For CSMs, it starts when theyre handed an account from Sales.

Sales 52
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The pace of office downsizing appears to be slowing to a stop

Workplace Insight

Focus shifts to targeted optimisation The report indicates that among organisations planning to reduce further, the most frequently cited strategy is not renewing expiring leases, selected by 63 percent of respondents. The report suggests that decisions about office retention are increasingly influenced by the quality of space.

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From blueprint to breakthrough: How AI and automation can transform the consumer enterprise

McKensey

Let’s say a retail merchandiser starts the process of analyzing scores of sales data and making recommendations for stock adjustments. Sales, on the other hand, is likely to see relatively low automation in the next five years (around 25 percent), given how much this function involves customer-facing activities.

Retail 73
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How to Improve Employee Engagement in Retail: Importance, Ideas & Solutions

Vantage Circle

This gap impacts the core of the retail industry, where employees directly influence customer experiences through their regular interactions. Research by Gallup has demonstrated that engaged employees make 18% more sales and 23% higher profitability. Has this always been the case in the retail industry?

Retail 103
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Learn From TikTok’s Most Viral Trends to Strategically Boost Your Sales

Success

Cracking the consumer mindset has always been the holy grail of sales. In the week following its viral breakthrough, sales of Little Moons at British retail giant Tesco surged by 700%. Some trends have been so far-reaching that they’ve directly influenced brand focus and strategy.

Sales 58
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Defining and Living Your Company Core Values: A Roadmap to Building a Purpose-Driven Culture

Great Place to Work

Just as your core values influence how you treat others and approach challenges, a companys core values serve as its moral compass, guiding everything from strategic decisions to everyday interactions. But one of your sales teams consistently overpromises to close deals with clients. Its the same thing for companies.

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Social Capital in the Workplace: Everything You Need to Know

Vantage Circle

It influences several aspects of life. Its influence is more significant than you might realize. For instance, research indicates that strong internal social capital positively influences knowledge-sharing behaviors. Too often, businesses focus only on traditional KPIs like sales numbers or project deadlines.