Ruby

JULY 14, 2022

We’re feeling fortunate to have been in the game for nearly two decades—a milestone few businesses achieve. This isn’t just about how far Ruby has made it; it’s about the thousands of small businesses we’ve supported along the way. After all, our customers’ success is our success , and it’s something we celebrate every day.

Small Business 52

Small Business Customer Service Legal Communication 52

Work Life

JUNE 9, 2024

And the software giant builds the products that are used by employees at some 150,000 workplaces, from small businesses to Fortune 500 companies; from sales and customer service teams to marketing and tech teams. Then a couple of years ago, I also took over learning and development and onboarding.

Learning 98

Learning Software Sales Onboarding 98

Vantage Circle

SEPTEMBER 8, 2020

200 GB free hosting for custom content creation. Cons: The trial account is a global access account that doesn’t support any customization. Overpriced for small businesses and startups. Customer Support. It also facilitates integration with HRMS for onboarding and retrieving employee details. Vist Website.

Learning 111

Learning Small Business Software Banking 111

Ruby

MAY 7, 2024

How do virtual receptionists make life easier for one-person businesses? Small businesses = tight budgets. Virtual receptionist services are specifically designed to boost efficiency and save time and money. “IVR Enhancing business image Having a receptionist answer your calls projects a professional image.

Customer Service 52

Customer Service Small Business Equipment Sales 52

Ruby

SEPTEMBER 30, 2021

No matter which option you choose, a quality virtual receptionist should act as the frontline of your business and ensure callers receive a consistent, personalized experience every time they call. Savings It takes a considerable amount of time, money, and effort to manage one or more receptionists, or an in-house customer service department.

Customer Service 52

Customer Service Onboarding Consulting Small Business 52

Ruby

JANUARY 17, 2022

Like many small business owners, husband-and-wife team Mike and Amani began with a dream and a purpose. Balancing customer service demands with the realities of running a business in the 2020s Mike and Amani Customer service is the foundation of any business, but it’s especially important for an organization like Sensory Kidz.

Customer Service 52

Customer Service Onboarding Supplies Small Business 52

Ruby

OCTOBER 5, 2022

And it’s getting decidedly more difficult as employee burnout—or employees simply checking out—continues to be a concern for small business owners. Responding to emails within 15–30 minutes is a tall order, even for small business owners who spend most of their workday at their computer. We’ve got them here !

Administrative Assistance 52

Administrative Assistance Small Business Payroll Delegation 52

Ruby

NOVEMBER 9, 2021

Small businesses and their teams are capable of superhuman feats —but that doesn’t mean they can be everywhere at once. The right part-time virtual receptionist solution can support your business whenever (and however) you need it. But not every enterprise needs a full-time customer communication solution.

Customer Service 52

Customer Service Onboarding Flexibility Flexibility 52

Ruby

NOVEMBER 3, 2022

One word (actually four): on-demand customer support. What is on-demand customer support? But what does it mean in the context of customer service? Now, you’re left handling customer service during your busiest time of year—requiring you to put a pause on the recruiting process until things slow down.

Customer Service 52

Customer Service Onboarding Flexibility Flexibility 52

Ruby

NOVEMBER 25, 2019

Here are just a few ways live virtual receptionist services fuel business growth: Get the virtual receptionist guide! Discover to turn your callers into loyal customers. Download Strengthen your customer service reputation. Discover must-know customer service stats Reduce overhead and supplement existing resources.

Customer Service 52

Customer Service Advertising Onboarding Purchasing 52

Ruby

APRIL 17, 2024

It’s easy to see why they need time to decompress and compose themselves, so they can maintain that high level of customer service without cracking. Test drive some new technology, such as appointment booking systems, customer relationship management programs, and task automation software.

Customer Service 52

Customer Service Multitasking Small Business Maintenance 52

Ruby

JUNE 6, 2023

It’s easier than ever to outsource work to experienced freelancers and contractors who can support your small business remotely. They want flexibility and freedom of choice…so maybe your business should look for such qualities, too. Should your small business hire or outsource? million a year for employee training.

Insurance 52

Insurance Onboarding Training Small Business 52

Vantage Circle

OCTOBER 24, 2024

5 Key Features of Talent Management Software Some of the must-have features of the best talent management system are: Automation : Streamlines repetitive HR tasks like onboarding, performance reviews, and payroll, freeing up time for strategic initiatives. Customer Review "Easy to set up and use. Very user friendly."

Software 52

Software Payroll Onboarding Decision Making 52

Ruby

SEPTEMBER 30, 2019

They’re used by businesses that need to handle a high volume of low-complexity calls at once—as quickly as possible. Challenges Unlike virtual receptionists, who provide personalized customer service experiences, call center agents typically work from pre-written scripts. Download How do answering services work?

Customer Service 52

Customer Service Real Estate Sales Automotive 52

Ruby

MAY 5, 2022

Photo by Mikhail Nilov from Pexels The list of common customer service offenses is (unfortunately) long and filled with frustration. This feature is useful for confirming appointments, relaying information, and touching base with customers and clients. The post Are you getting the right value out of customer communication?

Communication 52

Communication Customer Service Onboarding Small Business 52

Ruby

AUGUST 17, 2020

This is a good time to think about your small business continuity plan and what that will look like once your virtual office is up and running. Use Ruby’s checklist to optimize your business continuity plan. Optimize your inbound customer service. At Ruby, we call this WOWism —making customers say “WOW!”

Customer Service 52

Customer Service Computer Software Communication 52

Ruby

FEBRUARY 8, 2022

Much of it comes down to what steps an employer takes to make a potential candidate’s experience positive and special —before training, onboarding, or even the first interview. Meanwhile, those jobs that do require people to be nice—customer service, for instance—often fall into the “low-skill” or “entry-level” category.

Training 52

Training Onboarding Small Business Interviewing 52

Ruby

SEPTEMBER 30, 2020

Jill McKenna: Another thing you said that is probably one of the most exciting realizations to come out of all this for me is just for small businesses is the fact that the talent pool now opens up. And I figured if I could do this for banks, I could do this for my company. Let’s start out with kind of a trial.

Delegation 52

Delegation Banking Sales Training 52

Vantage Circle

OCTOBER 23, 2020

Pros: Good customer service. Commendable customer support. Associated with Cornerstone now, Saba TalentSpace is a cloud based talent management software that is facilitated with modules like onboarding, recruiting, skill and learning development, learning content library, performance and review management. ClearCompany.

Software 52

Software Banking Onboarding Reporting 52

Vantage Circle

JUNE 19, 2023

onboarding, exit). We pride ourselves on providing exceptional customer service and support to ensure that our clients achieve their goals. Whether you're a small business or a large enterprise, Vantage Pulse can help you transform your workplace culture and increase employee satisfaction.

Communication 105

Communication Multitasking Security Problem-Solving 105

Success

OCTOBER 5, 2021

Good customer service will help you level up your business. That’s because great customer service can turn even a dissatisfied customer into one of your biggest brand advocates. But customer service has become increasingly complex with more roles to play than ever. By Jeff Toister.

Customer Service 98

Customer Service Mailing Advertising Sales 98

Vantage Circle

JANUARY 9, 2024

Recruitment and Onboarding: Applicant Tracking System (ATS) : Streamlines recruitment by managing job postings, candidate applications, and communication. Onboarding Tools : Facilitates the smooth integration of new hires into the organization by providing necessary information and documentation.

Software 64

Software Payroll Onboarding Catering 64

Vantage Circle

MAY 6, 2024

These platforms typically offer a range of features and tools to enhance various aspects of the employee journey, from recruitment and onboarding to ongoing engagement and development. Onboarding and Offboarding : Ensures smooth transitions for new hires and departing employees. The details of offers may not be clearly communicated.

Software 107

Software Onboarding Payroll Prioritization 107

Vantage Circle

MAY 6, 2024

These platforms typically offer a range of features and tools to enhance various aspects of the employee journey, from recruitment and onboarding to ongoing engagement and development. Onboarding and Offboarding : Ensures smooth transitions for new hires and departing employees. The details of offers may not be clearly communicated.

Software 52

Software Onboarding Payroll Communication 52

Ruby

DECEMBER 10, 2019

It means business opportunity. Any business looking to grow should consider using a live chat service. In fact, live chat might be the most important sales and customer service channel today. Approximately 42% of all customers prefer chat over other communication channels. Who uses live chat?

Customer Service 52

Customer Service Sales Banking Communication 52

Ruby

APRIL 10, 2024

For callers, nothing is worse than having a dead space in a phone call, especially when you’re on the phone with a business. Silence signals that the business’ customer service representative either doesn’t care—or doesn’t know what they’re doing. Converting callers into customers is half art, half science.

Customer Service 52

Customer Service Small Business Onboarding Purchasing 52

Success

MAY 1, 2025

According to a recent Boston Consulting Group Center for Customer Insight Survey, over 75% of respondents have used ChatGPT or another AI service. As AI becomes more readily available and accessible to the broader public, there’s a subset of that group that cant ignore AI either: small business owners.

Small Business 59

Small Business Data Entry Sales Bookkeeping 59

BMT Office Administration

FEBRUARY 24, 2025

Organizations have begun using AI tools to: Spot skills gaps and provide targeted training: AI can analyze employee data to spot where development is needed and then recommend personalized onboarding/training to address those gaps. The surge in entrepreneurship More small businesses are sprouting up than at any time in the last 50 years.

Technology 162

Technology Data Entry Prioritization Government 162

Success

OCTOBER 29, 2024

Like many small business owners, my focus was primarily on growth, customer service and operations—areas that directly impact the bottom line.” Here’s what business owners need to know to prevent significant repercussions. Businesses can find more info on BOI reporting on the FinCEN website.

Reporting 98

Reporting Insurance Security Government 98

Vantage Circle

FEBRUARY 19, 2025

focused background checks High customer service ratings Flexible drug testing locations Pros VICTIG excels in ease of use. Customer Review “The process is very easy and straightforward. It offers all hiring, background checks, and onboarding in one place. It is FCRA compliant and offers quick turnaround time.

Software 94

Software Legal Transportation Healthcare 94