Ask a Manager

APRIL 5, 2023

“Mike,” our manager, oversees our company and unfortunately takes a head-in-the-sand approach to anything office drama related. Our concern is with our office manager, “Michelle,” who has been with our company for 15 years. She oversees our accounting and customer service related matters.

Customer Service 55

Customer Service Computer Mentoring Software 55

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JULY 21, 2022

Because of the pandemic, our receptionist job is a little slow; the office is just not really bustling, with so many people working remotely, and I am worried she will leave because she’s bored. Another person at the office does admin type tasks — not really a true office manager, a junior role.

Insurance 49

Insurance Customer Service Supplies Interviewing 49

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NOVEMBER 3, 2020

My mom left the deposition and went straight to her office manager/head secretary since she knew her firm (big one) was understaffed. Then my mom called Jane, complimented her work and handed over the phone to the office manager. The office was all open plan with the phone reps, so it was very noisy.

Food 54

Food Customer Service Supplies Cleaning 54

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JUNE 13, 2016

It all came to a head recently when he and the guy he shares an office with decided to fire their office manager. I work part-time in customer service for a mid-size retailer. ” I am not okay with this. My job was eliminated, but I’m being told it wasn’t a layoff.

Promotion 37

Promotion Retail Interviewing Transportation 37

The Receptionist

JANUARY 23, 2023

When you work as an office manager, it’s up to you to do everything you can to secure your workplace. Few managers think beyond the basics which may include restricting file access and locking doors to sensitive areas. However, office security is far more encompassing than simply locking doors.

Security 130

Security Software Customer Service Controlling 130

SnackNation

MARCH 20, 2017

The Office Manager’s Guide to Asking for a Raise and Boosting Your Salary. 5 Rockstar Office Managers Reveal How to Land a Promotion, Earn More Respect, And Get Paid More Today. “I We found this fact echoed in our annual State of the Office Manager Report, a first-of-its-kind survey of office managers from across the U.S.

Salary 66

Salary Office Management Prioritization Sales 66

Ask a Manager

NOVEMBER 5, 2018

We have bad online reviews because of our office manager. I started the job under the impression that I would be taking over as practice manager, but the current manager has made comments suggesting she does not intend to leave any time soon, and has refused to really show me much about the job I’m supposed to be taking over.

Office Management 38

Office Management Interviewing Problem-Solving Customer Service 38

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OCTOBER 9, 2018

We’re a heavily public-facing organization and 99% of our work involves good customer service skills. It’s a small office and my fellow admins will notice if I don’t put something in the envelope. We don’t collect for gifts for the people we support, just the office manager.

Insurance 32

Insurance Problem-Solving Legal Customer Service 32

Ask a Manager

JANUARY 14, 2022

I was also surprised that my customer service expertise translated beautifully to my new position, and I found my coworkers to be professional and helpful and my managers to be really great. Then I inherited the office manager position with HR duties I knew nothing about. Your site was a God-send.

Food 49

Food Bookkeeping Interviewing Customer Service 49

Ask a Manager

MARCH 26, 2017

She is responsible, has amazing customer service skills and is knowledgeable in her field. Maintenance finally let us know that the office on the floor above us has a problem with an employee purposefully clogging the toilet and flushing it repeatedly until it overflows. I have an employee who is great.

Payroll 34

Payroll Maintenance Legal Advertising 34

SnackNation

MAY 27, 2016

High morale is also a prerequisite of engagement, and multiple studies have shown that engaged companies outperform competitors in categories like customer service, retention, and profit. Can you tell which office suffers from low morale? Research locally available on-demand services. But what about the cost?

Banking 69

Banking Food Problem-Solving Teamwork 69