Customer Service Legal Retail 
Vantage Circle
DECEMBER 18, 2024
Widely used in appointment-driven industries like healthcare, retail, hospitality, fitness, and home services (e.g., Widely used in appointment-driven industries like healthcare, retail, hospitality, fitness, and home services (e.g., Training managers to interpret data accurately is essential to avoid these pitfalls.
Workplace Insight
MARCH 9, 2023
Moreover, the pace of technological change in the tech sector is faster than in other industries, and the introduction of AI systems has already resulted in the automation of many jobs in areas such as customer service and data analysis. Healthcare workers were not far behind, with 44 percent indicating their worry.
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Ask a Manager
OCTOBER 25, 2018
Last month I finally had a successful phone interview with one of this company’s internal recruiters, who agreed I have strong qualifications for either a customer service role or the job I would love to have and for which I believe I am well qualified, information editor. And I waited. And I waited. For a week. Just silence.
Ruby
DECEMBER 6, 2021
There’s unfortunately limitless potential for difficult customer service conversations around this time of year. It’s not just the retail industry that endures extraordinary pressure and stress around this time of year. Or a client experiencing identity theft. Or someone whose gift got lost in the mail.
Ruby
DECEMBER 6, 2021
Not exactly the easiest climate for customer service. In our last article , we laid out a few customer communication strategies for doing exactly that. It’s not just the retail industry that endures extraordinary pressure and stress around this time of year. And that’s on top of the usual holiday anxieties.
Ask a Manager
DECEMBER 10, 2014
When I called my prior employer’s office, I spoke to a very uncomfortable customer service agent who told me she was not allowed to speak to me or to transfer my call to a supervisor or any member of management. Is it legal to be forced to wear shoes that are hurting you at work? Is this standard in anyway?
Ask a Manager
APRIL 3, 2019
If you’d be willing to do the work if you were compensated appropriately, say this: “I was willing to help out a bit for free, but if you want me to continue doing graphic design work, my rates for that are higher than what I earn for retail work here. If you’d like me to work up a pricing proposal, I can.”.
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