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Crucial HR KPIs to measure in today’s workplace

Insperity

To keep best track of any organizational-wide issues with productivity, HR should have regular meetings with department heads to identify any concerns or bottlenecks. Additionally, companies may consider offering opportunities for job shadowing and mentoring.

Mentoring 283
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8 ways to coach employees to better customer service

Insperity

What can you do to coach employees to provide the kind of service that wows clients? Coach employees to understand that, through active listening , they have a unique opportunity to turn unpleasant situations into positive ones – for the customer, your company and their own sense of satisfaction. Here are eight tips to guide you.

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The Ultimate Onboarding Checklist: Setting New Hires Up for Success

Success

According to research from Gallup , 70% of employees with exceptional onboarding experiences described their jobs as the best possible. But how do you develop a rigorous onboarding process, especially if you dont have one currently? Two words: onboarding checklist. Hiring the right employee matters.

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How HR Teams Can Interview and Onboard Faster with an AI Meeting Assistant

Fellow

Create a recruiter coaching flywheel Recruiting, interviewing, and hiring is a specialized skillset that requires coaching and refinement. For HR professionals, an AI assistant also helps throughout the recruiter coaching process. When their first day comes around, your AI meeting assistant is still there to help.

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Hiring in the ‘career consumer’ era: 3 rules

Insperity

This value should show up everywhere – in the first few lines of your job descriptions, in online reviews written by happy employees and in the way new hires are coached throughout your onboarding process. Smooth out any kinks or inconsistencies you find in your online ads and job application process.

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How the Best Companies Are Using AI to Upskill Employees

Great Place to Work

Bank of America is using AI for conversation simulation delivered by “The Academy,” the company’s onboarding, education, and professional development organization, which allows employees to practice different interactions with clients and customers. It can almost be like a sparring partner,” he says.

Banking 108
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Poor Employee Performance: Is It a Lack of Skills or Accountability?

Insperity

Am I monitoring performance and coaching adequately? If the problem is behavioral, then coaching is required. Maybe she learned that she needs to improve her department’s onboarding process. Coach her through what she needs to do, step-by-step, to improve her performance and behavior. Have they already been trained?

Coaching 273