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How to refine your leadership abilities to become the boss your people actually need

Work Life

No company is too big to avoid this reality—even one of the mightiest retail giants on the planet.   Today, its famed Manager Academy curriculum doesn’t just focus on the nuts and bolts of supervision, it also focuses on  driving emotional intelligence.  

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I’m good at my job but I’m worried I’m lazy

Ask a Manager

When I started this work, my only previous experience was in retail and I was desperate to excel so I could have a professional future. I am basically maxed out on compensation, and because my work is so niche, any promotion would result in me supervising others instead of doing what I am good at. I have zero desire to do that.

Retail 59
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will my mental health get in the way of a promotion, bad resume advice, and more

Ask a Manager

I am a college student working part-time at a retail job that I absolutely love. It’s really, really normal to switch shifts with people at part-time retail jobs, as is needing to call in sick or ask for specific days off. It’s five answers to five questions. Here we go…. Will my mental health get in the way of a promotion?

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when is it OK to go over someone’s head?

Ask a Manager

This isn’t like someone who goes all “let me speak to your manager” on a retail worker — you’ve been extraordinarily patient and given him multiple chances to respond to you, and this is a serious problem that warrants escalation. In trouble, yes, and that’s warranted. Fired, unlikely.

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my family thinks my daughter is too picky about the jobs she applies for

Ask a Manager

She knows that she would find jobs that require a lot of contact with the public torturous, and therefore did not apply to any openings for fast food or retail outlets, although that is the type of job that is most plentiful for her age group. She is an introvert, and quite shy on top of that.

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my manager wants to be cc’d on all my emails, using sick days after years of perfect attendance, and more

Ask a Manager

You train people well enough that you trust them to carry out their work without constant supervision, and if you find that’s not working, you take it as a flag that they either need more training/guidance or there’s a performance issue you need to address. I’m a 17-year-old girl, and I’ve been in a retail job I love for a year and a half.

Retail 39
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staff doesn’t say thank you, reference checker only wanted to hear about “exceptional” candidates, and more

Ask a Manager

It feels too soon to put them on a resume (one of my life improvement goals is to get out of retail work), but when would be the appropriate time? Who knows, maybe the thing that would make the biggest impact on their happiness is “solve the bottleneck with accounting” or “stop sending us urgent work at 6 pm when you knew about it all day.”