Customer Service Retail Salary 
Vantage Circle
DECEMBER 29, 2024
SHRM (Society for Human Resource Management) estimates replacement costs at 6-9 months of an employee's salary For a $60,000 annual salary, replacement costs could range from $30,000 to $45,000 The Hidden Costs of Lost Productivity, Training, and Onboarding The costs of employee disengagement are much higher than we often realize.
Great Place to Work
NOVEMBER 2, 2016
Leading retailers treat their people better, and employees give a lot more back to the company. The City of Seattle recently passed a “secure scheduling” measure that requires large retailers and restaurants to set shifts at least two weeks in advance and compensate workers for last-minute changes.
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Work Life
JULY 1, 2024
” Jim Christy co-owns Midwest Cards, a trading card retailer based in Columbus, Ohio, with about 30 employees. He decided to give logistics-side workers Friday afternoons off while the six staff who work on the brick-and-mortar side and do customer service for online orders get off on Mondays, when the store was closed.
Ask a Manager
DECEMBER 10, 2014
Does salary reflect the type of candidate an employer is looking for? I’ve seen a job for which I seem to tick all the boxes, but the salary is high — a lot higher than what I am currently making. Does the salary reflect the type of candidate that should apply? I work retail and am assigned shoes to wear.
Ask a Manager
OCTOBER 8, 2021
My industry was hit pretty hard by Covid and my company did some layoffs, salary cuts, and hours cuts. Thankfully, I was not laid off, but did have my salary cut in July of 2020 and a few months later had my hours cut as well. My first real office job out of college was a customer service position that I took to escape retail.
Success
AUGUST 1, 2024
Jones-Fosu’s first pivot led to a drop in salary, but importantly, it offered exposure to the area he wanted to pivot to, and the new position provided a greater quality of life. “It After moving to Miami, she and her husband decided to purchase retail space in Bay Harbor and renovate it. There’s a reason why you pivoted.
Ask a Manager
MAY 8, 2020
At the time, my “career” wasn’t meeting my expectations (or expenses): as a recent college grad I worked 3-5 part-time jobs in a major city to make ends meet, and I spent two years despairing that I would ever get out of retail and customer service.
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