Customer Service Purchasing Small Business 
Ruby
AUGUST 16, 2021
That three-letter word is one of the most meaningful and rewarding things you can hear from a customer or client. It reflects the amazement someone feels when your customer service exceeds their expectations—when your business truly connects with them. And those “wows” could be the key to your business’s growth.
Ruby
JULY 19, 2020
But, even in this era of automation, focusing on the human element of your business can be your most valuable tool in impressing potential and current customers alike. In fact, 66% of customers think that a company’s customer service reputation is a critical factor while making a purchase decision.
Ruby
OCTOBER 10, 2017
This article was originally published on July 14, 2017 on Manta – Small business marketing solutions helping millions of businesses get found by more customers. Approach every communication with your customers as an opportunity to spark a connection, gain their trust and earn their loyalty. Original article.
Ask a Manager
NOVEMBER 22, 2021
Our customer service policy is posted on our website, but does not explicitly mention that we do not accept cancellations or offer refunds. Our internal policy is that when a cancellation is requested we tell the customer their order has already shipped and therefore cannot be cancelled.
Ruby
OCTOBER 13, 2021
A company develops a product or service, and then relies on its sales team to work their magic in convincing potential customers to purchase them. Effective at bringing in a certain amount of business? Effective at making customers feel like your solution was tailor-made for them? Not really. Check out the guide.
Ruby
SEPTEMBER 21, 2022
Small business customers are our favorite kind of people. Given the notoriously bad customer service experiences they’ve had with large companies, it’s not surprising. Not every small business is an early-stage startup. The best way to communicate that customer service is a priority is to make it one.
Ruby
NOVEMBER 29, 2022
Every customer is different. But their expectations around customer service remain remarkably similar. No matter where they are in their sales journey, they want an exceptional experience… … before … during … and after they make a purchase. Many small businesses employ a sales staff to follow up on prospects.
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