Customer Service Insurance Legal 
Success
AUGUST 17, 2021
You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. It matters to your bottom line because customers base their future spending on their customer service experience. .
Insperity
JANUARY 18, 2018
The nuances between what legally constitutes a person and an employer aren’t always clear-cut when it comes to FLSA compliance. And if you think insurance can shield you from such expenses, think again. Generally, offering comp (compensatory) time in lieu of paying overtime is not legal for private employers.
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Insperity
APRIL 9, 2019
Are you meeting all the regulations and requirements for documentation, insurance and more? Is your company meeting all the legal requirements as an employer? Other factors should be considered, such as will the technology come with customer service, and if so, for how long? For instance, is your business FMLA compliant
Insperity
OCTOBER 27, 2011
In general, common sense goes a long way, but legal rulings can throw a curve ball in the game of understanding how employees should be treated. You cannot refuse to hire because of the potential impact an employee’s genetic history could have on your insurance rates, says Weisman. And racist jokes have no place in the workforce.
Ruby
SEPTEMBER 20, 2022
If you picked up the phone right now and called your internet service provider, your insurance company, or even your local franchise gym, you won’t reach a voicemail. It makes sense that larger organizations can offer this kind of round-the-clock service. After all, design and marketing mishaps rarely happen after midnight.
Ask a Manager
OCTOBER 25, 2018
Last month I finally had a successful phone interview with one of this company’s internal recruiters, who agreed I have strong qualifications for either a customer service role or the job I would love to have and for which I believe I am well qualified, information editor. And I waited. And I waited. For a week. Just silence.
Ask a Manager
OCTOBER 13, 2015
Dawn instead called Kathy’s boss and told her things that weren’t true, like that she lacked customer service skills, had a bad attitude, and was difficult to work with. Nope, that’s perfectly legal (and not terribly uncommon; the idea is that there are perks of seniority). But that’s not what happened.
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