Remove Customer Service Remove Influencing Remove Small Business
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Why and how servant leadership is good for business

Insperity

All things being equal (tasks, salary, working conditions), companies with consistent, reliable customer service are ultimately rooted in a culture where management values servant leadership. Influence vs. power. With time and concentrated effort, however, you can accomplish more when you work from a place of influence.

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Wellness Case Study: Derby Rec Achieves 90% Engagement

WellSteps

RELATED: Discover the WellSteps Small Business Program Wellness Case Study Success Stories This wellness case study illustrates, in short, how Derby Recreation Commission has built a program that fosters a culture of wellness, achieves high employee engagement, and serves as a model for its community.

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How Assessments 24×7 Helps Stop Office Conflict and Increases Success with DISC

Success

Whether you’re interested in personal development , optimizing a small business workforce—or even stamping out office drama—more people are turning to personal assessments every year. Those who score high in Influence are creative “ideas people” who build strong connections—but may not be thinking about detail.

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Creative growth strategies for today’s small businesses

Ruby

Somewhere, there’s a giant box stuffed with crusty old business ideas that don’t work anymore. As 21st-century business owners, you’re supposed to “think outside” that box because not every small business fits neatly into a traditional mold. For businesses, it can pay huge dividends, too! Woody and Buzz.

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Is Empowering Employees A Myth in Your Organization?

Tanveer Naseer

I’m pleased to announce that I have joined in partnership with Sprint to highlight and share some of the valuable content being provided on their new small business information and community site, Business on Main, which can be found on the MSN Network.

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4 simple tips for communicating with frustrated customers

Ruby

, staffing issues, long wait times for deliveries, and dreaded higher prices (inflation is no joke ), all of which are served with a heaping side of frustration from customers. Active listening builds trust between customers and employees, making them feel valued and taken care of, and yields compassion and understanding in return.

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How to take your SMB to the next level

Ruby

According to research from Cone Communications, 91% of global consumers expect businesses to address social and environmental issues. To meet these expectations, forward-thinking brands look beyond revenue—and towards using their influence to impact the local and global community. Small business, big impact.