Ruby

AUGUST 3, 2020

Alice + Olivia Why it works: We’re moving past emails here and into the realm of more foundational business practices. Like many retailers, NYC-based boutique Alice + Olivia lost significant opportunities to connect with customers following the COVID-19 outbreak.

Customer Service 52

Customer Service Retail Security Mailing 52

Ask a Manager

NOVEMBER 23, 2022

This small business was owned by a married couple who were also landlords, so they were pretty wealthy and had a huge house. I often joked that I was the Queen of Controlled Rotting. “We are a retail chain. Finally he took the car to a mechanic who popped the trunk and discovered a large, pale green, wet mass.

Retail 52

Retail Sales Food Catering 52

Ruby

DECEMBER 6, 2021

I feel awful for the unprepared shoppers losing their footing in the swarm, and for the employees trying to control the chaos.) It’s not just the retail industry that endures extraordinary pressure and stress around this time of year. The crowding and pushing make me wince. The caller may need to vent.

Mailing 52

Mailing Customer Service Retail Supplies 52

Ruby

DECEMBER 6, 2021

I feel awful for the unprepared shoppers losing their footing in the swarm, and for the employees trying to control the chaos.) It’s not just the retail industry that endures extraordinary pressure and stress around this time of year. The crowding and pushing make me wince. The caller may need to vent.

Customer Service 52

Customer Service Retail Supplies Controlling 52

Work Life

OCTOBER 30, 2023

Conversely, Harter notes that giving people greater autonomy and control over their workday has profoundly positive effects. Even as a small business owner, he’s helped some team members move into managerial positions or move from the retail side to quality assurance positions with overseas travel.

Consulting 116

Consulting Flexibility Flexibility Reporting 116

Ruby

JULY 23, 2020

And I’m so excited to introduce our panelists today as part of our small business series: Business Unusual. Katie Hurst: Today, we’re going to be talking about moving forward, discussing what comes next and how businesses are planning ahead. We’re a sweepstakes and promotions agency for retailers.

Advertising 52

Advertising Small Business Retail Banking 52

Ruby

FEBRUARY 8, 2022

Although there’s no foolproof technique—some hires just don’t work out due to circumstances beyond anyone’s control—there are ways to improve new employee retention and get more ROI from training. For now, if you’d like more tips for employers, be sure to check out our small business resource hub.

Training 52

Training Onboarding Small Business Interviewing 52

Ruby

MAY 11, 2022

How do we turn that energy into the kinetic kind—where the customer leaves and then transforms the energy of their interaction into more new business, and we the stakeholders feel energized? As a general manager for a small retail business, I spent a lot of hours one-on-one with customers.

Sales 52

Sales Customer Service Purchasing Retail 52

Insperity

JANUARY 31, 2011

Lying about hours worked or consultants charging for time they didn’t spend on projects can cost small businesses thousands of dollars. Small businesses are particularly vulnerable to fraud. The question small business owners should be asking is, “How can I prevent fraud from happening in the first place?”.

Payroll 100

Payroll Data Entry Small Business Manufacturing 100

Success

FEBRUARY 15, 2022

As a strategic advisor, Egwuonwu consults on complex strategic problems and transformational initiatives for a diverse array of clients, including Fortune 50 companies, governments, nonprofit organizations, educational institutions, small business owners, growth and early-stage startups and personal and leadership development clients.

Real Estate 124

Real Estate Coaching Mentoring Sales 124

Ask a Manager

SEPTEMBER 21, 2022

Several years ago I was working in a retail job that involved services for customers (a jewelry counter that also offered watch battery replacement and band changes/resizing). I work in HR for a company that includes jobs that are very entry-level, think retail, quick-service restaurants, roles like that. No, you are normal.

Interviewing 52

Interviewing Salary Problem-Solving Sales 52

McKensey

JUNE 11, 2025

Our partnership examines how we can grow women’s skill sets in the AI sector and how we can use AI to improve the work women are doing—whether they run small businesses, work in tech, or simply need to advance their careers. You can’t control everything; in some aspects of your life, you might fail.

Networking 67

Networking Technology Leadership Banking 67

Success

FEBRUARY 4, 2025

Navy, Lohrenz is a leadership expert and author of two Wall Street Journal bestselling books, Fearless Leadership and Span of Control. By leveraging her combat-tested insights, she has developed a modern, data-driven leadership style that equips business leaders to excel under pressure and adapt in todays competitive environment.

Influencing 105

Influencing Automotive Real Estate Leadership 105

Work Life

MARCH 16, 2025

And while companies on the Fortune 500 list may be able to pivot when sourcing materials from foreign countries becomes too expensive, that may be impossible for small businesses. Heres what you need to know about how tariffs might affect your favorite small businesses. Whats a tariff and who pays it?

Small Business 68

Small Business Manufacturing Purchasing Government 68