Computer Customer Service Logistics 
Insperity
SEPTEMBER 3, 2020
For example, a retailer might reskill its in-store salespeople to work as remote customer service agents to support a change in focus from brick-and-mortar to e-commerce sales. She managed a group of women mathematicians working as “human computers” for the U.S. What are the benefits of reskilling your employees?
Great Place to Work
FEBRUARY 24, 2024
19 on the World’s Best List, saw a need to bring more women engineers into the industry, and launched an intern program dubbed #FindingHopper, a nod to computer scientist and trailblazer Grace Hopper. On a global level, the supply-chain and logistics company had 26.6% NVIDIA , No. in December of 2020.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Work Life
MAY 13, 2024
For us, we’ve been using AI but more in technical ways of [automating] customer service and improving our logistic positions. BILL MCDERMOTT, CEO, SERVICENOW, AN ENTERPRISE CLOUD COMPUTING COMPANY “Technology fosters jobs. We want to deepen the dialogue with people around what they need in life [and] at home.
Work Life
NOVEMBER 26, 2023
Granted, we’ve made big shifts before, but a national four-day workweek would mean a lot of logistical challenges for businesses. For instance: Will your customer service shut down for three days a week? It’s a big shift to how we think of the traditional workweek.
Workplace Insight
APRIL 23, 2025
According to the report, this shift will be as transformative as the introduction of personal computing or the internet into the workplace. These firms are marked by their ability to scale quickly, adapt to changing demands with agility, and produce value through new, AI-powered modes of productivity.
McKensey
JUNE 13, 2025
The result: improved service levels, reduced logistics costs, and lower emissions. Human agents are repositioned as escalation managers and service quality overseers, who are brought in only when agents detect uncertainty or exceptions to typical patterns. Impact at this level is transformative.
Expert insights. Personalized for you.
328 
Let's personalize your content