How BPO enables business flexibility in rapidly changing global markets
Workplace Insight
MAY 30, 2025
Sixty-three percent of consumers will move to a different retailer if their orders are not delivered within two days, per a study by OnTrac. For example, during the COVID-19 pandemic, many organizations used BPO services to run remote call centers and back-office operations while their internal teams adjusted to work-from-home arrangements.
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