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A Guide to Hiring the Best Front Desk Staff for Your Practice

The Receptionist

Hard skills are the technical skills that can be taught, such as proficiency in Microsoft Office, bookkeeping, or the ability to type quickly. Consider which hard skills your front office candidate will need to know to be successful in this position. Next up are the hard skills.

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How BPO enables business flexibility in rapidly changing global markets

Workplace Insight

This aspect is especially useful for addressing talent shortages while keeping operational costs under control. For example, during the COVID-19 pandemic, many organizations used BPO services to run remote call centers and back-office operations while their internal teams adjusted to work-from-home arrangements.