Ruby

SEPTEMBER 30, 2019

Challenges Some IVR and IVR-equivalent technologies attempt to handle the customer interaction entirely from beginning to end; they may ask a caller to “please describe your problem in a few words” and then perform an action the caller could have done for themselves, or (more often, it seems) reply with a “sorry, I didn’t get that.”

Customer Service

Tanveer Naseer

MARCH 10, 2015

Innovators think of a company not in terms of what it is or what it does, but in terms of what it knows —its skills and unique capabilities—and what it owns —such as infrastructure, proprietary technologies, standards, patents, brands, customer data, and so on.

Retail

Vantage Circle

JUNE 19, 2020

Harjeet’s experience spans a range of industry sectors that include Automotive, Manufacturing, Pharma, Alternate Energy, IT-ITES, Telecom, Digital, Healthcare and Retail and has worked with Business Houses like Tata, Reliance and Piramal. 22:21 How can technology help HR in rewarding employees? (24:50)

Automotive

Success

FEBRUARY 4, 2025

is involved in high-growth sectors like technology, which shows that women are making significant strides in reshaping industries that are traditionally dominated by men. businesses. And according to the previously mentioned Global Entrepreneurship Monitor report, 1 in 3 female entrepreneurs in the U.S. Department of Justice.

Influencing

McKensey

JULY 29, 2025

The area’s five largest marketplaces have grown by 11 percent a year since 2019—even faster than the rapid rise in overall retail e-commerce spending catalyzed by the COVID-19 pandemic. A donut chart shows retail e-commerce by country in 2024 as a percent of transaction value for Switzerland, Germany, Austria, the UK, and the US.

Real Estate

OE Cam

NOVEMBER 3, 2024

Industry sectors included: Retail, Technology, Healthcare, Housing/Social, Food/Beverage, Professional Services, Education, Infrastructure, Automotive, Charity and Agriculture. The one question we asked is, ‘In your role as a leader, what keeps you awake at night?

Automotive

McKensey

JUNE 20, 2025

Those organizations have been deploying the technology across a variety of business functions—from increasing revenue through more targeted marketing to reducing costs in supply chain operations. For example, a retailer used gen AI tools to create dozens of alternative 3D store configurations, rendered with photorealistic fidelity.

Computer