Automotive Retail Technology 
Work Life
DECEMBER 18, 2023
A physical, digital, and human workplace that enables the organization to enhance their customer experience usually revolves around deploying technology that gives front-line employees options, flexibility, and the power to choose where and how they want to work. Employers are split when it comes to hybrid work. Many
Work Life
OCTOBER 4, 2024
The two sides had reached a stalemate over pay, but also the union wanted a guarantee that technology would not be used to replace them. But now, as advancements in technologies like generative AI , machine learning, and robotics accelerate, experts say we are witnessing a make-or-break moment for workers.
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McKensey
JANUARY 23, 2025
Despite investing significantly in technology, US auto retailers face productivity roadblocks and rising costs. A new playbook can help create value.
Workplace Insight
JULY 1, 2024
The natural-feeling surface of Volar Bio, crafted in Japan, means it can be used to upholster anything from residential furniture to commercial-based surfaces in offices, hospitality, retail or healthcare. All Ultrafabrics products can withstand serious, frequent cleaning to C.D.C
Work Life
OCTOBER 1, 2024
This month, I am thrilled to introduce Elisa Bannon Jones, an accomplished business executive leader with over 20 years of experience in retail, automotive, technology, and health and wellness industries.
Ruby
SEPTEMBER 30, 2019
Challenges Some IVR and IVR-equivalent technologies attempt to handle the customer interaction entirely from beginning to end; they may ask a caller to “please describe your problem in a few words” and then perform an action the caller could have done for themselves, or (more often, it seems) reply with a “sorry, I didn’t get that.”
Tanveer Naseer
MARCH 10, 2015
Innovators think of a company not in terms of what it is or what it does, but in terms of what it knows —its skills and unique capabilities—and what it owns —such as infrastructure, proprietary technologies, standards, patents, brands, customer data, and so on.
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